staff services analyst resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic Staff Services Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

  • Recordkeeping requirements
  • Document preparation
  • MS Office
  • Budget reviews
  • Problem resolution
  • Business operations
Work History
Staff Services Analyst, 06/2019 - Current
University Of Kentucky Lexington, KY,
  • Prepares policies, guidelines, and bulletins for the Business Services Office that inform the employees of OSI about changes in safety and security, as well as maintenance for the buildings.
  • Works closely with the Budgets and Fiscal Division when performing non-IT good purchases as well as the Information Technology Division for purchases orders that contain IT equipment.
  • Communicates effetely with Small Business and Disabled Veteran Business Enterprise (SB/DVBE) vendors when there is a problem with invoicing or products.
  • Serves as the point of contact between our Projects or Division and the vendor.
  • Assists with order fulfillment and if needed returns or exchanges.
  • Handles all of the rent payments for OSI through Fi$Cal.
  • Ensure rent is paid on time and sent to DGS.
  • Works with the Budget and Fiscal Division and the Property Managers when there is a billing issue.
  • Creates and publishes Business Services Bulletins that are sent out to the Department, as well as create visual aids like a Powtoon, that are embedded in the bulletins.
  • Uploads the Business Services Bulletins and Powtoons to the OSI Intranet page by being a Share Point user.
  • Have extensive knowledge of non-IT goods and services procurements, by obtaining quotes from outside vendors, accurately inputted data into Financial Information System for California (Fi$Cal) and issues a purchase order (PO).
  • Establishes department wide policies and procedures for OSI.
  • Give informative meetings with other coworkers on the change of the process.
  • As well as provides one on one meetings with coworkers if needed.
  • Assisted with two large scale buildouts for new office space and worked closed with the DGS planner.
  • Attended weekly meetings with vendors to ensure the project schedule was being followed and was up to date.
  • Implemented the Non-IT Goods Standards Administrative Guidelines and the Non-Standard Purchasing Justification Form for the Department.
  • Trained new employees about the policies, guidelines, a procedure that are approved by the department.
Student Assistant, 05/2018 - 06/2019
State Of California City, STATE,
  • Aided in the creation of the Office of Systems Integration (OSI) Emergency Preparedness Plan (EPP) that was implemented department wide.
  • The EPP outlines the safety, security, and emergency preparedness for any potential hazards or risks that can happen.
  • Was the zone warden for Acquisitions and Contracting Services Division (ACSD) suite, ensuring that all employees had safely exited the suite during a fire drill and relocated at the designated refuge location.
  • Actively participate in Floor Warden meetings that are hosted by Property Management.
  • Discuss fire drills and equipment expertise, as well as other emergency activities.
  • Assisted in the creation of the Security Badge and Access Card Administrative Guidelines that was implemented department wide.
  • Administrative user for Security Access System, Brivo, by issuing badges, producing user reports, deactivating badges, and maintaining a spreadsheet of activity.
  • Performed walk throughs of all OSI suites and takes floor plans to accurately updates seating chart to reflect any changes.
  • During walk throughs, I also ensure there are no hazards blocking doors or walkways.
  • Coordinated with fellow employees and managers when walk throughs will occur as well as any tenant improvements that will take place within the suite.
  • Assisted in the creation of the Reason Accommodation Purchasing Procedures, Ergonomic Guidelines, and Ergonomic Evaluation Request Guidelines for the Department.
  • Point of contact for surplus request for the department, coordinates with Department of General Services (DGS) Sate Surplus Wearhouse, movers, and staff to schedule warehouse delivery.
  • References the State Administrative Manual (SAM) specifically chapter 3500, dealing with Purchases from Prison Industry Authority (3506), Disposal of Surplus Personal Property (3520), and chapter 1200, State Contracting Manual (SCM) (1205) during day to day activities.
  • Trained new employees about the policies, guidelines, a procedures that are approved by the department.
Associate and Store Trainer, 06/2012 - 05/2018
N-OUT Burger City, STATE,
  • Accelerated employee productivity by training employees on operational efficiency, quality management, and multitasking.
  • Performed inventory checks and ordered inventory daily.
  • Collaborated with fellow associates during meetings every month by creating agendas and picking important topics to discuss.
  • Implemented quality customer service, by ensuring the customer is taken care of by younger associates in a fast-paced environment.
Bachelor of Science: Business Administration, General Management, Expected in 05/2019
California State University - Sacramento - Sacramento, CA
Status -
  • Dean's List Fall 2014- Spring 2015 and Spring 2019
  • Level 1 – Able to create accurate time schedule for projects, as well as developing plans, assigning resources to tasks, tracking progress, managing budgets, and analyzing workloads.
  • Writing Statement of Work: The Heart of Any Contract – The statement of work (SOW) is foundation between the buyers and sellers.
  • Able to identify common errors, maintain “best practice” methods, and recognize what “breach of contract” entails.
  • EC Small Business/Disabled Veteran Business Enterprises – Advocate for Small Business and Disabled Veteran Business Enterprise when selecting vendors to obtain quotes.
  • EC Leveraged Procurement Agreements – Understands why the State of California has entered into Leveraged Procurement Agreements (LPA) and is able to enter and dispatch purchase orders using LPA Contract ID.
Silver and Bronze Certification Solicitation and Contracts – Follow strict purchase order criteria set forth by the State of California. Silver and Bronze Certification Purchasing – Navigate Fi$Cal by entering vendor information, line item details, account and project code when issuing a purchasing order. Microsoft Office Visio 2013 – 2016 Level 1 – Perform tasks that include flow charts, decision diagrams, organization charts, floor plans, and office layouts. Microsoft Office Project 2016,

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Resume Overview

School Attended

  • California State University - Sacramento

Job Titles Held:

  • Staff Services Analyst
  • Student Assistant
  • Associate and Store Trainer


  • Bachelor of Science

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