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staff services analyst resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable Staff Services Analyst with 7 years of CCHCS experience. Provides useful guidance to superiors based on extensive understanding of ADA Compliance. Highly organized and proactive with strong verbal and written communication skills.

Skills
  • Accurate Recordkeeping
  • Staff Meetings
  • Equal Employment Opportunity (EEO)
  • Procedures Compliance
  • Policy Interpretation
  • Policy and Procedure Writing
  • Advanced Excel Spreadsheet Functions
  • Contract Amendments
  • Americans with Disabilities Act (ADA)
  • Data Process Auditing
  • Complaint Response
  • Dashboard Management
Work History
Staff Services Analyst, 05/2020 - Current
Walman Optical Company La Crosse, WI,
  • Led special projects to review areas such as ADA Compliance
  • Compiled information and submitted monthly reports.
  • Tracked compliance with excel spreadsheets.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Created documents, correspondence and memos to update leadership and team members.
  • Examined logs, documents and other records to generate complete data views.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Incorporated employee feedback to improve processes and ensure best practices are being utilized for Healthcare.
  • Helped solve diverse program problems with in-depth analysis.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Researched and recommended process improvements designed to mitigate operational and healthcare risks.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Helped improve operations by showing clear connection between current policies and business results.
  • Identified and remedied non-conforming trends based on collected compliance and outcome data.
Office Technician, 11/2016 - 05/2020
Advance Auto Parts East Brunswick, NJ,
  • Received and routed business correspondence to correct departments and staff members.
  • Provided clerical support to executive by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled correspondence and tracked records to foster office efficiency.
  • Arranged meetings for executive staff and coordinated resources for use by all attendees.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Sales Support Specialist, 03/2011 - 10/2016
Accenture Contractor Jobs Redmond, WA,
  • Coordinated responses and resources to handle special client requests.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Completed monthly sales reports to highlight trends and help with team strategizing.
  • Provided best-in-class real-time sales support for customers while leading by example for sales team members.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
Team Lead, 10/2010 - 03/2011
Pilot Travel Center City, STATE,
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Directed and supervised team of 15
Education
Bachelor of Arts: Education, Expected in 12/2023
-
Western Governors University - Salt Lake City, UT
GPA:
Status -

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Resume Overview

School Attended

  • Western Governors University

Job Titles Held:

  • Staff Services Analyst
  • Office Technician
  • Sales Support Specialist
  • Team Lead

Degrees

  • Bachelor of Arts

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