Staff Pharmacist - (PharmD) Resume Example

Overseeing duties and work flow of all team members including staff and relief pharmacist as well as technicians.

Key Contributions:

• Provides direction and guidance to team members on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
• Recruited, hired, and trained team members to meet needs of pharmacy customers.
• Actively and proficiently worked with all team members in realizing goal of increase script, count and profit-margin from 40-45% range to 80-85% within a quarter of managerial role.
• Cultivated strong network with physicians and medical personnel to ensure accurate and safe collaborative-care and medication therapy leading to- average increase of 21 new patients per month.
• Drove profits by maximizing generic efficiency (101.26 YTD).
• Weekly monitoring of sales/script count in order to prospectively adjust pharmacy technician hours.
• Reviews and verifies prescription by fully utilizing pharmacy systems, ensuring information is entered correctly, verifying medications, and checking for possible interactions.
• Provided atmosphere where team members are fast, fun, friendly and positively embrace change while implementing company initiatives, policies and procedures.
• Demonstrated leadership by providing feedback, coaching, managing performance and recognition.
• Contacts medical provider's offices to clarify prescriptions, dosages, refills, interactions and allergies and also suggesting alternative medication's as well as, answer medical providers questions.
• Counsel patients and answer their questions on usage of medicine, side effects, interactions, contraindications, patient information's privacy, generics, less expensive medicines, OTC and refers to medical provider as needed to ensure their medicine is taken correctly, health needs addressed and are satisfied with services provided by pharmacy.
• Performed MTM, Immunizations, diabetes awareness, and other preventative health care services as needed.
• Resolves customers complaints and monitor services provided by employees.
• Ensures compliance with company policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls.
• Administered influenza, pneumonia, and Zostavax vaccinations.

• Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
• Checked medication bottles for proper labeling before allocating to patients.
• Compared prescription details against safety standards and insurance requirements to support patients.
• Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
• Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Worked closely with store and pharmacy manager to maintain day-to-day operations and working collaboratively to ensure expected store metrics and target are meet.
• Resolved patient compliant problems, improved operations and provided exceptional customer/patient support.