Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Accomplishments
Recipient of the yearState Pharmacist Association's excellence award for outstanding achievement.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Designed a new drug-inventory management system to reduce waste and eliminate back orders.
Increased monthly patient enrollments to Number by developing a strong network of local physicians.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Staff Pharmacist, 02/2000 - Current Banner Health – Sun City, AZ,
Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
Hosted Number successful annual healthcare education and flu clinics.
Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Partnered with management team to develop and implement in-store programs to increase sales.
Inspected drug storage sites, monitored drug supply expiration dates and verified proper supply levels.
Regularly stocked shelves, rotated stock and checked for expired medications.
Delivered training on medical device use and storage to enhance support for different groups of patients.
Recommended appropriate clinical programs such as immunization, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist).
Exhibited proficiency in IV and chemo compounding.
Correctly completed pharmacy paperwork, including daily and weekly reports.
Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
Effectively resolved insurance rejections and other billing issues.
Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
Completed new and updated patient profiles, including lists of patient medications.
Conducted blood pressure screenings and counseled patients on hypertension.
Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
Implemented information security protocols to protect financial and patient data and reduce potential for data breaches.
Checked medication bottles for proper labeling before allocating to patients.
Maintained state and federal records of legendary drugs and controlled substances.
Troubleshot mechanical issues with Pyxis machines and other equipment.
Assisted pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
Supervised dispensation of controlled substances using careful oversight and audit procedures.
Received and accurately processed written prescriptions from customers using Type computer system.
Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
Provided medication therapy management to patients using Outcomes and Mirixa.
Assessed correct identity, strength and purity of medications when filling prescriptions.
Verified and labeled prescriptions with 8 point check.
Prepared medication and IV orders for convalescent facilities and hospitals.
Ran and presented public seminars to educate local residents about diabetes and heart disease.
Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to enforce quality, security and proper disposal.
Prepared medications such as emulsions, liquids, powders and ointments.
Managed pharmaceutical supply procurement and management processes.
Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Directly supervised Number Pharmacy Technicians, interns and support staff while on duty.
Conducted routine inspections of medication storage locations.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Properly compounded and dispensed medications as prescribed by doctors and dentists.
Pharmacy Partnership , 04/1993 - 01/2020 Kroger – Bedford, IN,
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Administered Type and Type on-site immunizations to promote vaccination initiatives for wellness.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Processed incoming drug orders.
Communicated instructions to patients or caregivers.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Set up and modified patient profiles in System to include current information such as medications and insurance details.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Entered and processed patients' prescriptions into internal system.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Developed network of medical professionals whose referrals led to average increase of Number patients per quarter.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Counted, measured, and compounded medications following standard procedures.
Stocked, labeled and inventoried medication to keep accurate records.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Implemented vaccine awareness campaign that increased immunization-based revenue by $Amount and enhanced community health education.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Recruited, trained and guided Job titles which improved overall performance by Number%.
Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Reviewed and verified customer information and insurance provider information.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Led team of Number in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Collected co-payments or full payments from customers.
Counted, measured and compounded medications following standard procedures.
Liaised with other pharmacies to eliminate issues related to product expiration.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Supervised Number pharmacy technicians and coordinated day-to-day assignments.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Counted and labeled prescriptions with correct item and quantity.
Implemented new Type and Type guidelines that minimized administrative errors from Number% to Number%.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Assisted pharmacist by filling prescriptions for Number customers daily and responding to patient questions regarding prescription and medication-specific issues.
Trained pharmacy interns and newly hired pharmacy technicians.
Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
Compared prescription details against safety standards and insurance requirements to support patients.
Ordered all pharmacy supplies and kept check on
Collaborated with store manager to maintain daily operations.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Supervised team of Number pharmacy technicians.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Discussed medical histories with patients in effort to provide most effective medical advice.
Developed policies and procedures for effective pharmacy management.
Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
Implemented procedures necessary for compounding, mixing, packaging and labeling.
Delivered training on medical device use and storage to enhance support for different groups of patients.
Communicated with patients, ensuring that medical information was kept private.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Identified new areas of scientific research and provided internal training.
Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
Motivated and supervised NumberJob title and Job title in delivering quality patient care.
Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Spearheaded and implemented new projects to expand scope of engagement.
Reviewed and evaluated test results to suggest care and treatment options.
Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by Number% system-wide.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Assessed Type and Type metrics and adjusted operational plans to uphold quality standards.
Increased patient satisfaction scores by Number% within Timeframe.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Oversaw all financial transactions and management functions, strategically managing $Number operating budget.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Collaborated with national and international organizations to leverage industry connections.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Successfully negotiated client contract renewals to create increased revenue.
Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
Managed application processes for facility certifications with Type education programs.
Organized and facilitated Number department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
Conducted literature and coding reviews to adhere to state and federal standards.
Pharmacist, 06/1975 - 04/1983 H.P. Drugette – City, STATE,
Worked with automated dispensing systems and other pharmacy automation systems as required by department.
Supervised dispensation of controlled substances using careful oversight and audit procedures.
Complied with strict health, industry and organizational regulations to maintain patient safety.
Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
Maintained effective level of medicines and supplies to meet expected demand.
Implemented vaccine awareness campaign that increased immunization-based revenue by $Amount and enhanced community health education.
Prepared medication and IV orders for convalescent facilities and hospitals.
Conducted blood pressure screenings and counseled patients on hypertension.
Interviewed, hired and trained technicians and other support staff.
Communicated potential issues and reactions to specific medications for patients ranging from children and teenagers to adults and geriatrics.
Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
Educated patients on medical equipment such as compression stockings, nebulizers and urinary bags.
Exhibited proficiency in IV and chemo compounding.
Reported adverse drug events (ADE) and medication errors in alignment with regulatory policies and procedures.
Educated patients about possible drug interactions and gave special administration instructions.
Inspected drug storage sites, monitored drug supply expiration dates and verified proper supply levels.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Entered orders into database, verified insurance and prepared medications.
Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
Prepared medications in blister packs for delivery to facilities.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Hosted Number successful annual healthcare education and flu clinics.
Reviewed and evaluated orders for non-formulary and restricted drugs for appropriateness and compliance.
Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
Implemented information security protocols to protect financial and patient data and reduce potential for data breaches.
Delivered training on medical device use and storage to enhance support for different groups of patients.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Used System to review records and laboratory results.
Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Maintained appropriate drug records and completed reports as necessary.
Evaluated appropriateness of drug therapy based on patient-specific factors and drug information.
Taught patients how to use medical devices such as glucose meters and oximeters.
Interpreted prescription orders, dispensed medications and counseled patients on drugs.
Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
Processed third-party insurance information for patients using Software and Software.
Collaborated with physicians and other medical professionals to discuss and carry out orders.
Led team of Number in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
Evaluated pertinent laboratory data, including drug-drug and drug-nutrient interactions.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Monitored and counseled chronic disease patients to maximize treatment efficacy.
Administered wide range of immunization and contraception options in alignment with individual needs.
Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.
Verified and labeled prescriptions with 8 point check.
Ran and presented public seminars to educate local residents about diabetes and heart disease.
Responded to questions and discussed side-effects of specific brand-name and generic pharmaceuticals.
Worked as preceptor mentor for students completing introductory and advanced pharmacy practicums.
Checked medication bottles for proper labeling before allocating to patients.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Managed pharmaceutical supply procurement and management processes.
Stayed current with third-party payer policies and procedures to prevent payment issues.
Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.
Education
Bachelor Of Science: Pharmacy, Expected in 05/1977 - Butler University - Indianapolis, IN GPA:
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