Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Customer service sales associate driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care with every encounter. Also, exceptionally energetic and reliable Retail Sales Associate skilled in high-end merchandise environments that stops at nothing to ensure a job is done efficiently.
Skills
Unique analysis and critical thinking abilities that are beyond the average worker
Innovative and highly distinguished work ethic
Superb oral communication and interpersonal skills to effectively communicate with others
Outstanding leadership qualities and skills to lead 30 plus indidviduals at once to achieve a common goal or milestone
Superior writing/typing abilities to effectively communicate verbally as well as non-verbally
High self-eestem/determination to not stop working until my absolute best quality of work is produced in a timely fashion
Precision like time management skills to complete all necessary objectives/ tasks in a limited amount of available time
Possess extremely great patience to develop new talent or teach new workers to become new future leaders of any company
Highly innovative yet unorthodox trainings skills to help produce hard-working and exceptional employees
Creative thinking methods to solve occasional issues when needed
Ability to bring balance into any workplace as far as goals, expectations, or discipline
Cross-functional team management
Supervision and training
Extemely calm under pressure, and never rattled by intense situations
Complex problem solving skills to find solutions in seconds
Advanced mathematical aptitude abilities in Calculus, Trigonometry, and Algebra
Cheerful and energetic personality that lights up anybodys day or mood
Proficient operator in Microsoft Word, Powerpoint, and Excel
Effective team player that can lead any group of individuals to success
Superior organization and management skills
Plexis POS system operations
Dependable and reliable worker that always finds the best solution to get any job done the right way every time
Savvy negotiator who makes sures everyone is taken care of in a professional manor
Flexible scheduling when needed
Staff training and development
Resolution-oriented
Always available to my team members no matter the case or situation
Advanced operating skills of any cash register
Fluent in English
Great at task management including the ability to mutitask effectively while completing other assignments
Advaned capability to learn new ideas/concepts extremely fast and communicate them as well
Epitome of a great leader and motivator
Gifted knowledge of mutiple subjects including Biology, Chemistry, Mathematics, Language, and Social ideas
Experience
03/2016 to CurrentStaff Leader/ Crew LeaderAnsys, Inc. | Novi, MI,
Served as mentor to team members
Directed strategic initiatives to achieve highest level of superior guest customer service
Initiated program that standardized employee training and led to increase in customer satisfaction
Trained and developed new staff members upon hiring to promote success of incoming employees
Delagated staff members throughout shifts to guarantee a smooth and efficient work flow
Inspired employees to work together as a team to boost overall functionality of the customer service performance
Restocked concession products frequently for staff members
Operated a cashier register during huge amounts of attendence by customers
Displayed superior customer service to each and every guest
Effectively handled guest issues and complaints in a timely manor to ensure great problem resolution skills
Lead, motivate, support, and inspire staff members to excellence
Constantly set goals for staff members to ensure greatest potential for growth and progression
02/XXX to 03/2016Cashier/ Usher/ ConcessionistCarmike Cinemas/ Amc Theatres | City, STATE,
Assessed customer needs and responded to questions at every transaction of service
Cleaned and straightened work area at all times during entire shift
Issued receipts for purchases and gifts upon completion of order
Organized register supplies, maintained cleanliness of work area, lobby area, and occassionally clean beverage machines
Worked with customer service to resolve issues immediately with minute conflict or escalation
Unboxed new merchandise when needed
Rotated stock to maintain freshness of all sellable products
Updated register logs frequently
Provided professional and courteous service at all times
Worked overtime shifts during busy periods
Maintained overall satisfactory cleanliness of all restrooms in the building
Cleaned theater auditoriums
Corrected movie projection issues when needed
04/2014 to 07/2014Sales RepresentativeVector Marketing | City, STATE,
Exchanged returned merchandise for customers quickly and efficiently
Fielded an average of 30 customer service calls per day
Informed customers about sales and promotions in a friendly and engaging manner
Processed up to 10 customer orders per day
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Trained new employees on company customer service policies and service level standards
Recommended and helped customers select merchandise based on their needs
Set up an average of 5-10 oral and virtual presentations to display company merchandise to customers daily
Digested knowledge of company products quickly to effectively distribute to new clientele for presentations
Gained valuable skills to build rapport with all customers to make all buyers relaxed and comfortable with buying processes
Managed all commission documents, order forms, new product information, presentation equipment, deadlines for sales, and weekly customer appreciation letters after purchases soely by myself to gain self-independent business management skills for future endeavors
Education and Training
Expected in 2018Bachelor of Science | Biology/ with minors in Science Education and ChemistryAlbany State University, Albany, GAGPA:
Current Senior Biology major at Albany State University with future career aspirations to become a wildlife veterinarian and zoologist
Minor in Science Education and Chemistry
Recipient of Zell Miller and Hope Scholarships all four years of my collegiate career
National Honor Society and Leadership student representative with Dean's List Highest Honors
Continuing education in Business Management/ Administration
Coursework in Biology, Cell Biology, Physics, Quantitative Analysis, Environmental Biology, Microbiology, Botany, Organic Chemistry, Physiology, Developmental Biology, and Research
Activities and Honors
Active volunteer member with Chehaw Park Zoo in Albany, GA. My volunteer work includes helping the zoo keeper staff assist with maintaining and caring for all wildlife species of animals throughout the year. I am currently working on animal behavior research there on the lemur species this year for my senior reasearch project at Albany State University
Received the Platinum Scholar Award Achievement at Albany State since freshman year of attendance
Mainatined a 3.4 GPA since freshman year
Awarded highest freshman GPA of the entire Forenic Science Department
Rechieved Employee of the Month Honors at AMC Theatres twice within my two years of employment
Awarded highest and distinguished sales represenative at Vector Marketing (Cutco) selling home kitchen cutlery in XXX. Sold more than $4,000 worth of Cutco products within two months of employement to acheive this award
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