Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Customer service sales associate driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care with every encounter. Also, exceptionally energetic and reliable Retail Sales Associate skilled in high-end merchandise environments that stops at nothing to ensure a job is done efficiently.

  • Unique analysis and critical thinking abilities that are beyond the average worker
  • Innovative and highly distinguished work ethic
  • Superb oral communication and interpersonal skills to effectively communicate with others
  • Outstanding leadership qualities and skills to lead 30 plus indidviduals at once to achieve a common goal or milestone
  • Superior writing/typing abilities to effectively communicate verbally as well as non-verbally
  • High self-eestem/determination to not stop working until my absolute best quality of work is produced in a timely fashion
  • Precision like time management skills to complete all necessary objectives/ tasks in a limited amount of available time
  • Possess extremely great patience to develop new talent or teach new workers to become new future leaders of any company
  • Highly innovative yet unorthodox trainings skills to help produce hard-working and exceptional employees 
  • Creative thinking methods to solve occasional issues when needed
  • Ability to bring balance into any workplace as far as goals, expectations, or  discipline
  • Cross-functional team management
  • Supervision and training
  • Extemely calm under pressure, and never rattled by intense situations
  • Complex problem solving skills to find solutions in seconds
  • Advanced mathematical aptitude abilities in Calculus, Trigonometry, and Algebra
  • Cheerful and energetic personality that lights up anybodys day or mood
  • Proficient operator in Microsoft Word, Powerpoint, and Excel
  • Effective team player that can lead any group of individuals to success
  • Superior organization and management skills
  • Plexis POS system operations 
  • Dependable and reliable worker that always finds the best solution to get any job done the right way every time
  • Savvy negotiator who makes sures everyone is taken care of in a professional manor
  • Flexible scheduling when needed
  • Staff training and development 
  • Resolution-oriented
  • Always available to my team members no matter the case or situation
  • Advanced operating skills of any cash register
  • Fluent in English
  • Great at task management including the ability to mutitask effectively while completing other assignments 
  • Advaned capability to learn new ideas/concepts extremely fast and communicate them as well
  • Epitome of a great leader and motivator
  • Gifted knowledge of mutiple subjects including Biology, Chemistry, Mathematics, Language, and Social ideas
03/2016 to Current Staff Leader/ Crew Leader Ansys, Inc. | Novi, MI,
  • Served as mentor to team members
  • Directed strategic initiatives to achieve highest level of superior guest customer service
  • Initiated program that standardized employee training and led to increase in customer satisfaction 
  • Trained and developed new staff members upon hiring to promote success of incoming employees
  • Delagated staff members throughout shifts to guarantee a smooth and efficient work flow
  • Inspired employees to work together as a team to boost overall functionality of the customer service performance
  • Restocked concession products frequently for staff members 
  • Operated a cashier register during huge amounts of attendence by customers
  • Displayed superior customer service to each and every guest
  • Effectively handled guest issues and complaints in a timely manor to ensure great problem resolution skills
  • Lead, motivate, support, and inspire staff members to excellence
  • Constantly set goals for staff members to ensure greatest potential for growth and progression
02/XXX to 03/2016 Cashier/ Usher/ Concessionist Carmike Cinemas/ Amc Theatres | City, STATE,
  • Assessed customer needs and responded to questions at every transaction of service
  • Cleaned and straightened work area at all times during entire shift
  • Issued receipts for purchases and gifts upon completion of order
  • Organized register supplies, maintained cleanliness of work area, lobby area, and occassionally clean beverage machines
  • Worked with customer service to resolve issues immediately with minute conflict or escalation 
  • Unboxed new merchandise when needed
  • Rotated stock to maintain freshness of all sellable products
  • Updated register logs frequently
  • Provided professional and courteous service at all times
  • Worked overtime shifts during busy periods
  • Maintained overall satisfactory cleanliness of all restrooms in the building
  • Cleaned theater auditoriums
  • Corrected movie projection issues when needed


04/2014 to 07/2014 Sales Representative Vector Marketing | City, STATE,
  • Exchanged returned merchandise for customers quickly and efficiently
  • Fielded an average of 30 customer service calls per day
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Processed up to 10 customer orders per day
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Trained new employees on company customer service policies and service level standards
  • Recommended and helped customers select merchandise based on their needs
  • Set up an average of 5-10 oral and virtual presentations to display company merchandise to customers daily
  • Digested knowledge of company products quickly to effectively distribute to new clientele for presentations
  • Gained valuable skills to build rapport with all customers to make all buyers relaxed and comfortable with buying processes
  • Managed all commission documents, order forms, new product information, presentation equipment, deadlines for sales, and weekly customer appreciation letters after purchases soely by myself to gain self-independent business management skills for future endeavors
Education and Training
Expected in 2018 Bachelor of Science | Biology/ with minors in Science Education and Chemistry Albany State University, Albany, GA GPA:
  • Current Senior Biology major at Albany State University with future career aspirations to become a wildlife veterinarian and zoologist
  • Minor in Science Education and Chemistry
  • Recipient of Zell Miller and Hope Scholarships all four years of my collegiate career
  • National Honor Society and Leadership student representative with Dean's List Highest Honors 
  • Continuing education in Business Management/ Administration 
  • Coursework in Biology, Cell Biology, Physics, Quantitative Analysis, Environmental Biology, Microbiology, Botany, Organic Chemistry, Physiology, Developmental Biology, and Research
Activities and Honors
  • Active volunteer member with Chehaw Park Zoo in Albany, GA. My volunteer work includes helping the zoo keeper staff assist with maintaining and caring for all wildlife species of animals throughout the year. I am currently working on animal behavior research there on the lemur species this year for my senior reasearch project at Albany State University
  • Received the Platinum Scholar Award Achievement at Albany State since freshman year of attendance
  • Mainatined a 3.4 GPA since freshman year
  • Awarded highest freshman GPA of the entire Forenic Science Department
  • Rechieved Employee of the Month Honors at AMC Theatres twice within my two years of employment
  • Awarded highest and distinguished sales represenative at Vector Marketing (Cutco) selling home kitchen cutlery in XXX. Sold more than $4,000 worth of Cutco products within two months of employement to acheive this award

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School Attended

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Job Titles Held:

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  • Bachelor of Science

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