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Staff Resume Example

Resume Score: 80%

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K
STAFF
Summary
Skills
Experience
Staff
Ukiah, CA
Boys and Girls Club/Jun 2016 to Dec 2017
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Wrote reports outlining results to facilitate management decision making.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Supported asset transfers, lender and equity requests, and audit inquiries.
  • Tracked outgoing and incoming money and assisted in quality control management duties.
  • Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Recognized by management for providing exceptional customer service.
Nursing Assistant
Ukiah , CA
Ukiah Post Acute Care/Dec 2016 to Nov 2017
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
Home Care Aide
Ukiah , CA
Mendocino Caregivers /Feb 2017 to Aug 2017

Assisted patients with such tasks as Budgeting and appointment scheduling each month

  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Engaged with patients through participation in [Type] activity, which helped boost mood and improve overall memory.
  • Administered necessary medications as directed by care plan.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Monitored client behaviors and emotional states, reporting concerns to main office and documenting information in files.
  • Monitored medications for patients with various conditions, including Alzheimer's and Diabetes and kept watchful eye for side effects.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Improved patient outlook and daily living through compassionate care.

to alleviate burden on family members.

Customer Service Representative
Ukiah, CA
Kohls Corp./Mar 2012 to Jun 2012
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Education and Training
High School DiplomaAnderson Valley Junior-Senior High SchoolJun 2012Boonville, CA
Mendocino CollegeUkiah, CA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Boys and Girls Club
  • Ukiah Post Acute Care
  • Mendocino Caregivers
  • Kohls Corp.

School Attended

  • Anderson Valley Junior-Senior High School
  • Mendocino College

Job Titles Held:

  • Staff
  • Nursing Assistant
  • Home Care Aide
  • Customer Service Representative

Degrees

  • High School Diploma

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