Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Staff Auditor and Anti-Money Laundering Specialist. Proven ability to achieve organizational and personal goals in high-pressure environment. Deliver results for a clear, consistent, and accurate experience. Strong relationship building and partnering with history of customer satisfaction. Excel in de-escalating issues in areas of risk and complexity. Strong research and problem-solving skills. Adept at performing risk assessment procedures on key business activities and processes. Knowledgeable of business and financial language.

  • Audit Preparation
  • Effective and Professional Communication
  • Critical Thinking and Analysis
  • Business Operations and Forecasting
  • Document Recordkeeping
  • Standardized Methodologies
  • Inventory Assessments
  • Business Operations Analysis
  • Client Representation
  • Corporate Regulations
  • Customer Inquiries
  • Operational Effectiveness
  • Goal Development
  • Risk Mitigation Strategies
  • Extravagance and Fraud Detection
  • Investigation Scope Determinations
Work History
11/2021 to Current Staff Auditor The Bancorp, Inc. | Austin, TX,
  • Monitor the status of a business line’s control environment
  • Evaluate data, look for patterns, trends, and exceptions
  • Reviewed and identified risks, analyzed controls and tested compliance
  • Facilitated financial and operational audits, working with managers to communicate recommendations or issues surrounding audits
  • Identified management control weaknesses and provided value added suggestions for remediation
  • Prepare audit reports to management documenting the work performed and if audit issues were identified, provide recommendations to address the issues
  • Develop suggestions for process efficiencies and control improvement based on work performed
  • Performing procedures to determine whether such components were in effect and operating effectively
  • Create walkthrough documentation, and process maps
  • Examine and evaluate internal controls in key risk areas to ensure compliance with bank policies and applicable laws and regulations.
  • Prepared audit reports and distributed to respective stakeholders.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Performed strategic planning, execution and finalization of audits.
  • Developed auditing program to address risks and evaluate regulatory requirements.
  • Established internal control systems by updating audit programs.
  • Documented operating practices through research, investigation testing and Type methodologies.
09/2020 to 11/2021 Wealth Advocate Manager Fvcbankcorp, Inc. | Washington, DC,
  • Provide in depth support and advocate for Premier & Private clients
  • Achieve set business line goals
  • Apply knowledge of operational workflow, performance, and processes to improve the customer experience and increase productivity
  • Communicate, implement and interpret procedures
  • Act as a reference/escalation point for colleagues and across the Group with exemplary understanding of end-to-end processes/products retaining ownership to satisfactory completion
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
03/2018 to 09/2020 Assistant Branch Manager Citizens Bank | City, STATE,
  • Manage a high performing team and oversee ownership of customer focused decisions
  • Responsible for branch compliance with all bank policies and procedures and prepare branch for internal audits
  • Coach and develop colleagues to drive results for business goals and career aspirations and give feedback on their development
  • Maintain an active role through partnerships with community and civic organizations
  • Work closely with my team to identify new opportunities to improve customer experience and strengthen customer relationships
  • Effective time management skills
  • Possess strong analytical skills
  • Manage and maintain the schedule of branch staff to ensure proper coverage
  • Quarter 1 2020 Branch goal attained 140.73%, Quarter 1 2020 Individual Customer Experience Score 94.1/100%, #1 in the region
  • Maintain ongoing updated knowledge of banking operations
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Supervised team of Number branch employees and made recommendations regarding performance evaluations.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Coached and developed branch staff by offering constructive feedback and Type training opportunities.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Developed sales strategy to meet established sales objectives.
  • Implemented process improvements to increase productivity.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
06/2016 to 02/2018 Service Manager (Risk Management Leader) Wells Fargo | City, STATE,
  • Work in a fast-paced environment, and leverage interpersonal skills to develop relationships with customers, to gain trusted advisor status and deliver best in class customer experience
  • Proficient business and personal banking knowledge, provide expertise for customer’s important economic decisions; answer objections and educate customers
  • Manage the book of business conducted Audits, Credit Assessments and provide fraud prevention within Wells Fargo Database
  • Effectively communicate with clients and team members to establish trust and credibility
  • Responsible for prospecting net new clients to pitch the benefits of Wells Fargo solutions over competitors
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Contributed to development, implementation and execution of maintenance programs.
  • Analyzed account information to improve and optimize customer relations, resulting in Result.
Expected in B.A. | Communications, English Dominican College, , GPA:

Athlete of a Division II NCAA Softball Team

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    School Attended

    • Dominican College

    Job Titles Held:

    • Staff Auditor
    • Wealth Advocate Manager
    • Assistant Branch Manager
    • Service Manager (Risk Management Leader)


    • B.A.

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