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Staff Assistant/FOIA Analyst Resume Example

Resume Score: 80%

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STAFF ASSISTANT/FOIA ANALYST
Executive Profile

Seasoned professional offering outstanding, agency-wide FOIA requests processing management and execution skills & experience. Versed in presentation, editing, communication & cross-cultural team management skills. High-energy, results-oriented leader with an innovative, creative & no-exceptions attitude. Vast experience executing in high-pressured/tight-deadline environments. Desire a higher-level FOIA management processing position.

Education
Bachelor of Arts2002Morgan State University, Baltimore, MD, USA

​COMMUNICATION STUDIES/Broadcast Journalism

MBA:Pending Graduation By 12/2021University of Phoenix, Tempe, AZ, USA

BUSINESS ADMINISTRATION/Non-Profit (M.B.A. Program)

Skill Highlights
  • Maintain high Interpersonal skills
  • Adept using AINS FOIAXpress, FOIA Public Access Link (PAL)
  • Versed using MS Office 365, SharePoint, QuickBase, expert level
  • Reviewing/Redacting Responsive Documents
  • Versed understanding of all FOIA Acts, policies, amendments & exemption laws & codes
  • Meticulous attention to detail, revisions/editing
  • Project & Office Management
  • Revamping agency's FOIA SOP
  • Analytical Skills & Planning
  • Time Management & Prioritization
  • Deliberate Top-shelf work-ethic
  • Collaborate w/legal staff on info approval/denial
  • PR & Customer Service 10+ years
  • Investigative Research & Fact-checking
  • Relay facts to vast audiences w/transparency
  • Executive-level Writing & Copy-editing
  • Division-level Point-of-contact
  • Efficient Communicator
  • Optimum use of Sensitivity & Tact
Professional Experience
Government of the District of Columbia - Department of Energy & EnvironmentWashington, DCFOIA Analyst/OGC Staff Assistant11/2019 to Current

Location: 1200 First Street, N.E., 5th Floor, Washington, DC 20002

  • Solely maintain DOEE's FOIA requests caseload via email and the federal AINS FOIAXpress (FX) database under the District government. Initiate communication with requesters, review particulars of requests and forward to the appropriate inter-agency contacts if not individuals in other agencies. Apply redactions to responsive documents if necessary based upon FOIA regulations. Occasionally forward documents to legal team for review. Draft invoices based upon time spent for research and review, copies made, electronic documents, etc., & receive payment(s) from requesters. Apply Bates stamping if necessary, forward information to requesters, enter any additional pertinent information within database and close cases. Issue weekly and quarterly FOIA reports indicating progress, FOIA staff response times and actions, etc. POC for all FOIA complaints and find solutions to problems. Interface with E-level management regarding real-time posture of FOIA caseload, identifying to-date successes and giving suggestions for improvement.
  • Established new Inter-agency Standard Order of Procedures for extracting information from various departments via Request for Documents in an attempt to remedy long-standing disconnect within the RFD turnaround time.
  • Exercise understanding and active execution of the “Open Government” policy mandated by the Freedom of Information Act established in 1967 and all the addendums added thereafter. In addition, obtained knowledge and practice of adherence to the Paper Reduction Act, the E-Government Act of 2002, the Privacy Act and the FOIA Improvement Act of 2016. Offer verbal and written explanation and understanding to all inquiries regarding "Open Government" laws and FOIA policies in addition to those within the new COVID-19 Response Emergency Amendment Act of 2020.
  • Maintain a rolling knowledge and understanding of FOIA Exemptions 1-9. Answer FOIA requests appropriately within the DC time period while exercising understanding of full & partial-disclosure, as well as disposition for accountability and transparency. Review and decide response to appeals when received.
  • Manage “Request for Documents” assignments and staff to ensure the requests schedule is maintained thereby preventing the agency from suffering a lag in response times to answer FOIA requests in the mandated 15 working days. Concise understanding of proper record-keeping within FOIAXpress ergo established proper working culture. Habitually enter detailed notes within FX Request Case Files. This enables any successor to easily grasp the exact series of events along reasoning for making certain determinations if revisiting a request were ever necessary for simple inquiry and/or litigation.
  • Recent actions more than removed more than half of a long-standing delinquency in FOIA request turnaround time. DOEE ranks #2 in receiving the highest amount of FOIA requests in the city averaging at least nearly five (5) new cases per day.
  • At the onset of coming aboard, devised an action plan to remedy a longstanding delinquency in FOIA request load processing. More than 400 active/open cases were delinquent. Since putting plan in action, all requesters have been contacted, received time-sensitive invitation to extend request. Nearly 200 cases have been successfully updated, responsive documents have been rendered and requests have been closed since late February 2020. New action plan that I proposed to General Counsel proved to be viable by quickly reducing the number of delinquent cases by over 25% in a two-week period.
  • Created FOIA Processing Study Group/Forum made for collaboration and exchange of knowledge regarding FOIA processing laws as well as particulars of using the AINS FOIAXpress system.
  • Serve as the direct assistant to the agency's General Counsel and nine (9) other Assistant General Counsels with a myriad of needs and responsibilities (e.g. governing department budget, managing correspondence, assigned proofreader for agency, procurement, etc.).
United Planning OrganizationExecutive Assistant to Director/ Housing Intake Specialist02/2017 to 11/2019

Location: 2907 Martin Luther King, Jr. Ave. S.E., Washington, DC 20032

  • End-to-end facilitator of all departmental scheduling, event planning, etc.
  • Serve as the face of the department. Responsible for explaining intricacies of all principles, policies & guidelines of the HUD Emergency Rental Assistance Program (ERAP) as it relates to budget, population served & qualifying/disqualifying factors.
  • Regularly liaise between/collaborate with staff of city and federal government in various program efforts, training, etc. i.e. DOES, DCHD, DC City Council, Mayor's Office, & HUD.
  • Interface regularly w/constituents speaking on department's and director's behalf.
  • Write, prepare &/or copy-edit correspondence, executive-level reports, memos & presentations on Director's behalf. Prepare documents for Director's signature.
  • Provide direct staffing & senior-level administrative support to the entire division & Division Director; greet visitors & establish order for senior-level offices.
  • Compile data, update and maintain program databases. Established and maintain an effective recordkeeping system for the Community Reinvestment Division.
  • Safeguard & maintain optimum confidentiality of all information, i.e. verbal, tangible &/or electronic.
  • Liaise between Director and other departments to facilitate ease with the translation and transparency of information, project collaborations, etc. Reach out to area organizations and community representatives.
  • Organize events, handle special projects, organize meetings & establish itineraries regularly. Audit processes regularly to find alternatives to induce work productivity & reduce redundancy & delay.
  • Track department expenditures, budget projections & weekly timelines. Procure monthly reports to reflect such.
  • Procure & maintain spreadsheets dedicated to monitor division's productivity. Factors measured, i.e. amounts awarded, demographics, type of assistance, fiscal budget received & distributed, etc.
  • Maintain active electronic roster for the Housing Services Foreclosure customers and assist with the preparation of activity reports to be submitted to DC-DHCD.
DC Water Clean Rivers Project - Divisions A & ZExecutive Assistant to Bus. & Project Mgr./ Sr. HR & Payroll Admin05/2012 to 10/2015

Location: 5000 Overlook Ave. S.E., Washington, DC 20032

  • Delegated and managed staff workload and output ergo promoting staff development and training.
  • Organized the office layout, ordered furniture and maintained the condition of the office, supplies of inventory and equipment by replenishing stock and arranging for necessary repairs. Provided logistical support by arranging travel, transportation and hotel reservations for visiting executives and business officials.
  • Investigated pending issues and drafted responses to urgent requests. Cooperated with & liaised between unions, employees & private insurance providers to resolve billing issues and handling media inquiries.
  • Scheduled in-person meetings, corporate conference calls and prepared conference rooms. Wrote and distributed meeting minutes to appropriate individuals. Managed the day-to-day calendar for the Project Manager.
  • Created and maintained advanced Excel spreadsheets to develop rolling reports and lists for inter, intra and external office use. Established and managed company's tangible and electronic filing systems for records, reports and irregular documents, i.e. schematics, blueprints, etc.
  • Final word on all aspects of company's weekly payroll summation, submission and distribution. Endorsed weekly certified payrolls contracts. Enforced all laws in accordance with Dept. of Labor standards regarding wage, hiring & workplace fairness, etc.
  • Counseled employees with iron-clad information on vast array of issues from basic to those of a highly sensitive nature, i.e. court proceedings, garnishments, citizenship, potential deportation, etc.
  • Final word on all comprised outgoing correspondence and answered all incoming correspondence requiring signature of Business Office management. Liaised between internal departments, sub-contractors, unions, health plans & government agencies such as DOES, USCIS & Homeland. Submitted monthly compliance reports using COR system, established & maintained all filing systems. Updated Accounts Receivable reporting enhancements and reconciliation procedures.
  • Managed travel arrangements, travel accounts and work-related reimbursements for use of equipment, amenities and boarding. Efficiently implemented check tracking SOP which factored in long-term tracking strategies.
D.C. CITY COUNCILSpecial Committee Writer/Editor - 50 hrs/wk on-call06/2005 to 12/2005

Location: 1350 Pennsylvania Ave. N.W., Washington, DC 20004

  • Worked directly for Chief of Staff to meet daily public relations/media responsibilities, i.e. copy-editing, developed Councilmember's speeches & correspondence, comprising press kits & press releases.
  • Researched & created summarizing reports for upcoming council meetings.
  • Organized council meetings & community events, scheduled accommodations & met with constituents daily.
NBC25 NEWS-WHAGSr. Web Editor/Journalist - 45 hrs/wk09/2002 to 01/2003

Location: 13 E. Washington Street, Hagerstown, MD 21740

  • Established & preserved site's editorial integrity by serving as the final word decision maker for website's content, layout, and format with use of a Web Content Management System(webCMS).
  • Developed stories, edited news copy and streamed video with concurrent newscast.
  • Copy-edited & cross-referenced reporter's stories to ensure accuracy before publishing.
  • Networked with webmasters from nationwide affiliates, answered viewer inquiries via phone, social media and/or in-person regarding community concerns, previously aired/published information, etc.
  • Position fine-tuned hands-on news judgment & attention to detail.
MORGAN STATE UNIV. PUBLIC RELATIONS OFFICEMedia Coordinator - 20 Hrs/wk01/2002 to 05/2002

Location: 1700 E. Cold Spring Lane, Baltimore, MD 21251

  • Copy-edited internal and external correspondences, press statements along with letters for the university's President, Director and Manager of the PR Department.
  • Trained and prepped to be the PR office's "first line of defense" with press inquiries.
  • Assisted Morgan Magazine Photography staff with magazine layout, and content.
  • Learned to manage and properly respond to press without compromising the sanctity of integrity to any degree.
Core Accomplishments

Speedy Turnaround

At DOEE, I've been able to successfully eradicate a longstanding delinquency in requests responses which lasted well over five (5) years before I came aboard. Since then, complaints has significantly decreased and the increase in customer approval ratings has been noted.

Attention to Detail

At Traylor, within two (2) months, I discovered a glitch in the payroll system which caused a year-long massive over-payment of wages. This discovery annihilated the project's deficit which rendered & a 25+% raise.

Quantifiable Productivity

At NBC 25 News-WHAG, my redesign & editing savvy increased NBC25.com's traffic & Quarterly Viewer Approval rating by 30%.

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Resume Overview

Companies Worked For:

  • Government of the District of Columbia - Department of Energy & Environment
  • United Planning Organization
  • DC Water Clean Rivers Project - Divisions A & Z
  • D.C. CITY COUNCIL
  • NBC25 NEWS-WHAG
  • MORGAN STATE UNIV. PUBLIC RELATIONS OFFICE

School Attended

  • Morgan State University
  • University of Phoenix

Job Titles Held:

  • FOIA Analyst/OGC Staff Assistant
  • Executive Assistant to Director/ Housing Intake Specialist
  • Executive Assistant to Bus. & Project Mgr./ Sr. HR & Payroll Admin
  • Special Committee Writer/Editor - 50 hrs/wk on-call
  • Sr. Web Editor/Journalist - 45 hrs/wk
  • Media Coordinator - 20 Hrs/wk

Degrees

  • Bachelor of Arts 2002
    MBA : Pending Graduation By 12/2021

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