staff assistant resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Polished Assistant successful at supporting executive productivity and business operations. Knowledgeable about industry practices and regulations, office management protocols and calendar management. Works well with minimal oversight to carry out demanding work.

  • Document control
  • Planning and organization
  • Data entry
  • Accounts payable and receivable
  • Schedule and calendar management
  • Support services
  • Skilled in Microsoft Office, KRONOS
  • Business correspondence
  • Administrative duties
  • Excel spreadsheets
  • Meeting planning
  • Inventory replenishment
  • Strong problem solver
  • Bookkeeping
10/1996 to 06/2022
Staff Assistant Bronson Battle Creek Battle Creek, MI,
  • Provided administrative support to Deputy commissioner of Syndemic Infectious Diseases Division.
  • As Human Resource Liaison instituted new employee training procedures to reduce onboarding process time length.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Obtained signatures for financial documents and internal and external invoices.
  • As KRONOS Payroll Editor handled data entry tasks with high levels of speed and accuracy.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Maintained and updated office records to support work of Deputy Commissioner and program directors.
  • Opened, sorted and distributed incoming mail and processed outgoing mail.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Used scheduling software to delegate resources and manage calendars.
  • Used advanced Excel functions and calculations to develop reports and lists.
  • Gathered and sorted data for inclusion in reports and files.
  • Served as contact person and source of information to maintain good communication with clients and employees.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Executed record filing systems to improve document management and organization.
  • Assisted with planning, organizing and coordinating Syndemic Infectious Diseases Division events.
04/1991 to 09/1996
Human Resources Personnel Assistant City Of Chicago City, STATE,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Initialized background checks for potential new hires.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Examined employee files to answer inquiries for assistance with personnel actions.
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
  • Assisted with administering employee benefit programs and worker's compensation plans.
  • Coordinated new employee onboarding with orientation scheduling and preparation.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Assisted with planning, organizing and coordinating Human Resources Division events.
10/1986 to 04/1991
Senior Typist City Of Chicago City, STATE,
  • Assisted in maintaining department’s Mental Health Division client files with utmost confidentiality.
  • Processed and distributed invoices to bill clients.
  • Arranged case files and maintained records and notebooks.
  • Organized and prioritized case loads of 3 clinical therapists and 2 psychiatrists.
  • Stayed within travel and expense budgets while scheduling clinic director’s travel arrangements.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
  • Verified patient billing information, processed patient accounts and maintained records and documentation.
  • Completed statistical reports of pre-care vs. after-care treatment.
Education and Training
Expected in 06/1989 to to
Bachelor of Arts: Business Administration
Mundelein College - Chicago, IL,
  • Minor in Psychology

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Resume Overview

School Attended

  • Mundelein College

Job Titles Held:

  • Staff Assistant
  • Human Resources Personnel Assistant
  • Senior Typist


  • Bachelor of Arts

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