Smoothly handle administrative requirements for fast-paced Research Engineers environment by applying excellent recordkeeping, document management and customer relations skills to meet any need. Prepare error-free and clear business paperwork, letters and memoranda. Bringing top-notch clerical, financial administration and government operations knowledge. Motivated Research Engineers with 30+ years of clerical experience and enthusiasm for positively impacting engineer teams with excellent communication skills and well-organized approaches. Independently manage customer and team requirements with good multitasking and prioritization skills. Proficient with Microsoft Word, Office, Excel and SharePoint. Thorough and steadfast Office Worker with top-notch administrative skills and solid background in government agencies. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.
- Relationship development
- MS Office
- Problem resolution
- Project organization
- Customer service
- Team building
- Communications
- Microsoft Certified Systems Engineer (MCSE)
Philadelphia, PA, 10/1988 - 12/2015
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Provided expert administrative support to meet daily requirements and maximize team productivity
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Ordered and distributed office supplies while adhering to fixed office budget
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Organized international and domestic travel arrangements for up to sixty staff members, including all transportation and hotel stays
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word, Excel and SharePoint
- Upheld strict visitor security protocols for Administrator's office, effectively protecting assets and personnel from unauthorized visitors
Washington, DC, 09/1986 - 09/1988
- Maintained professional front desk, managing over 50 calls per day and delivered exceptional service to every guest
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to managers
- Provided expert administrative support to meet daily requirements and maximize team productivity
- Upheld strict visitor security protocols for Administrator's office, effectively protecting assets and personnel from unauthorized visitors
- Organized international and domestic travel arrangements for up to thirty staff members, including all transportation and hotel stays
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Coordinated board and committee meetings, including schedules, information preparation and distribution
NJ, State, 08/1976 - 09/1986
- Tracked stock using company inventory management software
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained records related to sales, returns and inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained customer satisfaction while handling merchandise returns quickly and professionally
- Prepared merchandise for sales floor by pricing or tagging
- Prepared cash deposits up to $1000 with zero discrepancies
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
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School Attended
- Anacostia High School
- DC Teacher's College
Job Titles Held:
- Staff Assistant
- Staff Assistant
- Sales Associate
Degrees
- High School Diploma
- Some College (No Degree)
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