Staff Assistant Resume Example US Department Of Transportation

STAFF ASSISTANT

Professional Summary

Smoothly handle administrative requirements for fast-paced Research Engineers environment by applying excellent recordkeeping, document management and customer relations skills to meet any need. Prepare error-free and clear business paperwork, letters and memoranda. Bringing top-notch clerical, financial administration and government operations knowledge. Motivated Research Engineers with 30+ years of clerical experience and enthusiasm for positively impacting engineer teams with excellent communication skills and well-organized approaches. Independently manage customer and team requirements with good multitasking and prioritization skills. Proficient with Microsoft Word, Office, Excel and SharePoint. Thorough and steadfast Office Worker with top-notch administrative skills and solid background in government agencies. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Skills

Relationship development
MS Office
Problem resolution
Project organization

Customer service
Team building
Communications

Work History

Staff Assistant, 10/1988 to 12/2015
US Department Of Transportation – Washington, DC

Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Provided expert administrative support to meet daily requirements and maximize team productivity
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
Worked with upper management to complete complex projects on tight budgets within specific timelines
Oversaw automated tracking and documentation of data, client correspondence and office operations
Ordered and distributed office supplies while adhering to fixed office budget
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Organized international and domestic travel arrangements for up to sixty staff members, including all transportation and hotel stays
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word, Excel and SharePoint
Upheld strict visitor security protocols for Administrator's office, effectively protecting assets and personnel from unauthorized visitors

Staff Assistant, 09/1986 to 09/1988
US Department Of Agriculture – Washington , DC

Maintained professional front desk, managing over 50 calls per day and delivered exceptional service to every guest
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to managers
Provided expert administrative support to meet daily requirements and maximize team productivity
Upheld strict visitor security protocols for Administrator's office, effectively protecting assets and personnel from unauthorized visitors
Organized international and domestic travel arrangements for up to thirty staff members, including all transportation and hotel stays
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Coordinated board and committee meetings, including schedules, information preparation and distribution

Sales Associate, 08/1976 to 09/1986
Hecht/Macy's – Washington, DC

Tracked stock using company inventory management software
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Maintained records related to sales, returns and inventory availability
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Maintained customer satisfaction while handling merchandise returns quickly and professionally
Prepared merchandise for sales floor by pricing or tagging
Prepared cash deposits up to $1000 with zero discrepancies
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise

Education

High School Diploma: 06/1971
Anacostia High School - Washington, DC

Some College (No Degree)DC Teacher's College - Washington, DC

Accomplishments

Collaborated with team of [Number] in the development of [Project name].
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved [Issue] which led to [Results].

Certifications

Microsoft Certified Systems Engineer (MCSE)

Resume Overview

Companies Worked For:

US Department Of Transportation
US Department Of Agriculture
Hecht/Macy's

School Attended

Anacostia High School
DC Teacher's College

Job Titles Held:

Staff Assistant
Sales Associate

Degrees

High School Diploma : 06/1971
Some College (No Degree)

Staff Assistant Resume Example

Resume Score: 80%

Resume Overview

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