staff assistant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Enthusiastic assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings positive attitude to completing tasks, entering data and answering phones.

  • Teamwork and Collaboration
  • Documentation and Reporting
  • Problem Solving
  • Verbal and Written Communication
  • Critical Thinking and Analysis
  • Customer Service
  • Microsoft Office
  • Editing and Proofreading
Staff Assistant, 08/2021 - Current
Bronson Battle Creek Paw Paw, MI,
  • Operated networked PCs, photocopier, fax machine and scanner.
  • Handled daily tasks, facility maintenance and security to support staff members.
  • Verified titles requested from other libraries in bibliographic database.
  • Verified and documented inter-library loans in computer system.
  • Evaluated returned items for damage, noted problems and collected for repairs.
  • Fulfilled requests by collecting and organizing internal and loaned materials.
  • Located and pulled materials for forwarding to other branches and inter-library loans.
English Tutor, 08/2021 - Current
Options For Youth - San Bernardino County Orangevale, CA,
  • Documented student achievements during the tutoring session achieve in department software so advisors and counselors could track progress.
  • Utilized positive reinforcement techniques to encourage and motivate students.
  • Coached students on developing writing strategies.
  • Reinforced classroom learning by reviewing assignment expectations and key words and concepts.
  • Researched and recommended textbooks, software and other learning materials.
Graduate Teaching Assistant, 07/2019 - 04/2021
University Of Kansas Lawrence, KS,
  • Utilized email, phone and in-person meetings to answer questions and mentor struggling students.
  • Developed proficiency in Microsoft Word, PowerPoint, Excel, and Adobe.
  • Adhered to university requirements for student assignments, testing and grading of work.
  • Followed established course outline to prepare lessons and convey information and enhance understanding of materials.
  • Tracked attendance, grades, and other student metrics.
  • Taught class of 20 students in English Composition.
  • Developed guides and course materials to reinforce lecture information and help students learn.
  • Displayed strong work ethic and promoted respect and humility among individuals.
  • Kept classroom focused on academic and intellectual discussions to further students' critical thinking skills as well as understanding of materials presented.
  • Assigned, accepted and graded students' work according to processes outline by department and university.
  • Enhanced classes by developing new visual aids, supplementary notes and online materials.
Research Technician, 11/2016 - 07/2019
Beth Israel Lahey Health Wakefield, MA,
  • Assisting microbiologists with research projects from medical manufacturers, university researchers, and veterinarians.
  • Cleaned and sanitized work areas consistently to avoid errors in data and research.
  • Labeled and numbered specimens for accurate recordkeeping and blind testing.
  • Met quality control standards by examining specimens for adequacy and appropriateness.
  • Maintained compliance with standards for patient confidentiality, work accuracy and infection control.
  • Adhered to safety procedures when handling specimens and working in laboratory.
  • Protected patient information by adhering to strict confidentiality standards.
Medical Laboratory Technician, 09/2013 - 09/2016
Central Maine Medical Center Auburn, ME,
  • Processed hematology, urine, blood bank, microbiology, and chemistry samples following quality control measures for accurate results.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Prepared specific send-out lab samples for shipping to outside laboratories.
  • Completed preventive maintenance to keep lab equipment and facility in ideal condition.
  • Communicated with teammates and various departments within facility for smooth transfer of information and operations.
  • Prepared reagents, solutions and supplies to conduct lab tests.
  • Analyzed blood cells by counting and identifying cells, using microscopic techniques and procedures.
Student Aide, 11/2011 - 09/2013
Ross Education, Llc Ada, MI,
  • Followed laboratory guidelines for handling biological specimens.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Collected, labeled and stored lab samples according to laboratory specifications.
Accounts Receivable Representative, 12/2007 - 11/2011
Us Anesthesia Partners Greenwood Village, CO,
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Processed posting and reconciling payments and addressing aged receivables.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Coded invoices and other records to maintain organized and accurate records.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Generated, mailed and monitored invoices.
Financial Services Representative, 01/2007 - 12/2007
Texas Capital Bancshares, Inc. Newport Beach, CA,
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Maintained customer data confidentiality while inputting information into system.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling
Teller, 02/2005 - 01/2007
The First State Bank Louise, TX,
  • Balanced bank's vault of daily cash for withdrawals and deposits. Ordered currency as needed from the Federal Reserve to maintain specific levels.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate deposits and account services.
  • Maintained confidentiality of bank records and client information.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
  • Kept teller window areas clean, organized and fully stocked.
  • Entered transactions into computer and issued customer receipts; reconciled cash and checks against computer records at end of shift.
Education and Training
Master’s Degree: English, Expected in
Kansas State University - Manhattan, KS,
Status -
Bachelor’s degree: Life Sciences, Biology and Creative Writing, Expected in 08/2019
Kansas State University - Manhattan, KS,
Status -
Associates Degree: Biology, Expected in 05/2016
Highland Community College - Wamego, KS,
Status -
Associate of Applied Science: Medical Laboratory Technician, Expected in 05/2013
Manhattan Area Technical College - Manhattan, KS
Status -

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Resume Overview

School Attended

  • Kansas State University
  • Kansas State University
  • Highland Community College
  • Manhattan Area Technical College

Job Titles Held:

  • Staff Assistant
  • English Tutor
  • Graduate Teaching Assistant
  • Research Technician
  • Medical Laboratory Technician
  • Student Aide
  • Accounts Receivable Representative
  • Financial Services Representative
  • Teller


  • Master’s Degree
  • Bachelor’s degree
  • Associates Degree
  • Associate of Applied Science

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