Enthusiastic employee offering a background in problem solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing task, entering data and answering phones. Resourceful interpersonal communication skills. Effectively motivates staff with a can-do attitude and passion for success.
Skills
Strong verbal and written communication skill
Knowledge of computers and utilizing various computer programs
Some knowledge of the legal system and legal terminology; courtroom proceedings
Ability to maintain records and filing systems in an orderly and consistent manner
Ability to work independently in carrying out assignments to completion
Ability to follow oral and written instructions
Ability to establish and maintain effective working relationship with co-workers
Familiarity with office equipment i.e. fax machines and printers
Strong verbal and written communication skills
Professionalism while collaborating with varying managerial levels
Strong organizational skills with the ability to multi-task
Ability to answer phone calls in a professional manner and redirect them when necessary
Ability to manage daily/weekly/monthly agendas and arrange new meetings and appointments
Experience
07/2021 to Current
Staff AssistantState Of Nebraska – Big Springs, NE,
Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Managed phone calls from clients during executives' absences and delivered informative answers to questions.
Handled data entry tasks with high levels of speed and accuracy.
Organized personal tasks to free up executive to handle professional matters.
Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
07/2015 to 07/2020
Detention Service OfficerPlymouth Tube Company – Warrenville, IL,
Maintained clear and open communications with all facility areas to support safe operations.
Received property from incoming inmates, provided receipts and inspected items for contraband. Runs reports and takes physical inventories as required
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Maintained an open line of communication with bondsmen, family members, and inmates concerning any problems or concerns as far as property, money, and current charges.
Maintains files, office records, and other official documents as required
Releases inmate property and money upon their release or transfer from the facility as authorized by department policy
Depending on assignment, may write checks when inmates are transferred
Inputs inmate information into computer system. Inputs changes and updates in the computer. Remove inmates from the computer system with proper authorization
Maintains adequate inventory of necessary inmate supplies
Assists visitors by providing routine information and direction
Monitors inmate visitations
Monitors the ingress and egress of inmates, visitors, and staff; directs inmates to particular locations
07/2015 to 02/2020
TEAM LEADERKpmg – Providence, RI,
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Mentored newly hired employees on register operations and implemented training on safety procedures to prevent injuries.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
07/2011 to 08/2015
ManagerSonic Drive In – City, STATE,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Education and Training
Expected in 05/2013
High School Diploma: Lake Howell High School - Winter Park, FL, GPA:
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