Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
SUMMARY
Team oriented and able to work independently
Strong communication and interpersonal skills
Ability to multi-task various responsibilities
Proven time management skills
Detail-oriented and self motivated
Effectively adapt to changing priorities and deadlines
Oracle, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, SalesForce.com,
Great Plains, Open Air, Softrax, Microsoft Outlook, Navision, Solomon, QuickBooks.
Accounting, Materials
Accounts receivable, Meetings
Administrative, Microsoft Excel
AR, Office
Back-up, 97
Billing, Microsoft Outlook
Billings, Microsoft PowerPoint
Closing, Microsoft Word
Com, Navision
Interpersonal skills, Oracle
Consulting, Pricing
Contracts, Processes
Council, Progress
Clients, Project management
Client, QuickBooks
Customer service, Sales
Customer Support, Self motivated
Delivery, Solomon
Detail-oriented, Spanish
Finance, Strategy
Forecasting, Time management
General ledger, Validation
GL
Great Plains
HR
IBM
Invoicing
Legal
MA
Director
Marketing
Work History
04/2010 to 10/2020
Staff Accountant IIBank Of Blue Valley – Monroe, LA,
Retained for one year to transition accounting operations from the US to our new Canadian Corporate Office in Montreal.
Implemented US billing into Oracle Environment.
Prepared reports, billing, and journal entries in Oracle.
Communicated with Fullscope: Sales, services, management on any issues or problems.
Processed and reviewed all invoices for accuracy for services, training, support, software and maintenance.
Processed all billings including percentage of completion, subscription and fixed price billings.
Assisted project managers with monthly invoice processing.
Established and maintained strong relationship with clients providing effective customer service.
Used problem identifying skills to quickly foresee and resolve potential problem areas.
Reported all communication to internal customer facing team to ensure superior customer service and customer experience.
Reviewed customer contracts for appropriate terms and conditions.
Communicated with project managers, delivery managers, sales and upper management on any billing or cash collections issues.
Worked with the Director of Customer Support to identify and resolve processing needs including setting up new support projects, revenue recognition and monthly invoicing.
Prepared monthly revenue reports and journal entries.
Conducted monthly Executive revenue meetings.
Responsible for all 3rd party contractors: Contracting at the correct rates, validation of hours with internal timekeeping system and proper reimbursement.
Coordinated with internal sales processing to ensure all customer sales, maintenance renewals, license key issuance are in order to properly recognize revenue.
Prepared software and maintenance revenue schedule for executive team and tie to general ledger.
Updated weekly AR reports for weekly operations meeting.
Ensured that we meet and exceeded quarterly company funding needs through cash collections.
Ensured that US cash receipts are properly posted by staff.
Posted Canadian cash receipts.
Ensured that timely aggregation of weekly time and expenses occur to meet company invoicing expectations.
Acted as back-up for the Accounting Manager with time system management and maintenance.
Responsible for monthly reconciliation for Fullscope and Finance Team.
03/2008 to 04/2010
Staff AccountantHealthcorps – Houston, TX,
Processed all billings including percentage of completion, subscription and immediate billings.
Worked with account managers on consulting project management, compute revenue, prepare billing and post revenue.
Worked with project managers to understand the nuances of consulting projects and expectations of customers.
Reviewed customer contracts for appropriate terms and conditions.
Performed collection activities.
Coordinated collection strategy with account managers, legal council and management.
Provided great customer service through direct communication to customers resolving any concerns or issues.
Maintained customer billing and payment activity records.
Compiled close reports for management.
Recorded and posted daily cash receipts.
Delivered weekly cash receipts report to management.
Provided weekly cash forecasting for management.
Reduced company DSO from 94 day average to 52 day average.
06/2006 to 03/2008
Accounts Receivable SpecialistAdvanced Group – Chicago, IL,
Responsible for all consulting invoicing (time and materials).
Worked with project managers to meet the customers billing and collection expectations.
Analyze monthly accounts receivable aging reports, client balances, write-offs and unbilled time reports and communicated status and issues to management.
Processed credits to customer accounts.
Identified account issues and promptly reported to project managers/management.
Coordinated with project managers/management on understanding customer issues and prompt resolution of those issues.
Assisted in monthly AR loan facility with bank.
Prepared bank deposits as an accounting separation of duties.
Provided first rate internal and external customer service.
09/2001 to 06/2006
Accounts Receivable SpecialistAdvanced Group – Chicago, IL,
Responsible for all revenue invoicing including: license, maintenance, consulting and training.
Cash collections and monthly cash forecasting.
Drafted all sales contracts and ensured compliance with company sales policy including proper pricing and authorization.
Respond to all customer inquiries and issue resolution.
Facilitated customer “internal processes” to create purchase orders for maintenance renewals.
Received recognition for maintaining a 97% maintenance renewal rate 4 years in a row.
Maintained a low DSO and timely AR aging.
Recognized by CEO of company as top collection and AR Account Manager.
Maintained schedule of deferred maintenance revenue and ensured accuracy of recognized revenue.
Tracked the progress of multiple consulting projects.
Responsible validating work with Statements of Work (SOW).
Ensured accuracy between SOW and customer purchase orders.
Worked with consultants, customers and management to ensure new PO’s and change orders were in place.
Facilitated the partner relationship with IBM.
Worked with IBM’s vast internal processes to invoice and collect.
Month-end closings responsibilities included all inter-company billing between the parent company and its 9 subsidiaries, computed and authorized payment of sales commissions and various GL entries.
Special projects and additional responsibilities including expense analysis, office relocation, HR duties, travel policy enforcement, expense policy enforcement and office administrative duties.
Special Projects:.
Coordinated marketing trade show in New Orleans.
Facilitated the closing of California and North Carolina Offices.
Relocated MA office from Lexington to Burlington (One Van de Graaff Drive).
Relocated MA office from One Van de Graaff Drive to 3 Van de Graaff Drive.
Education
Expected in
Bachelor of Arts: Broadcast Journalism NORTHEASTERN UNIVERSITY - Boston, MA GPA:
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