Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Hospitality professional with over a decade of experience in team building and leadership that provides the ability to create meaningful and lasting guest experiences. Superior organizational skills that ensure a smooth integration of corporate and brand standard operating policies while maintaining service excellence for internal and external guests. Knowledge of industry accounting practices that enable departments to meet or exceed budgetary goals in regards to productivity and departmental resources.
Experience
06/2015 to Current Staff Accountant Watermark Retirement Communities | Sunnyvale, CA,
  • Responsible for Accounts Receivables and Revenue for multiple properties. Compile/complete revenue review and send a consolidated financials report to the regional team daily.
  • Complete weekly review of bank statements and maintain a report to all properties of any and all wire activity.
  • Monitor all wires posted by properties and verify against bank statements.
  • Complete a weekly review of all cash transactions and deposits. Compile and send a weekly Cash Over/Short report for all properties. Track all variances and document properties explanations.
  • Create, review, and post all revenue activity to General Ledger.
  • Maintain proper records for all journal entries with appropriate approval and backup.
  • Responsible for Accounts Payable for multiple properties. Review coding on all invoices received from properties. Ensure all invoices have proper approval prior to entering into payment system. Enter all invoices into ApTech payables system. Maintain weekly review of aging reports to ensure all invoices are paid in a timely manner.
  • Maintain proper documentation of Accounts Payable processes.
08/2014 to 06/2015 Operations Manager Amerigas Propane, Inc. | Findlay, OH,
  • Organize and maintain all client files for current, past, and prospective projects.
  • Handle all communication between clients and programmers during all stages of project development.
  • Create, manage, and maintain social media accounts for all assigned clients.
  • Create and manage project proposals Conduct client meetings for prospective and current clients.
  • Ensure all billing for projects are accurate with all applicable taxes filed properly.
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  • Maintain clear and accurate accounting files for all company transactions and payroll File and maintain all appropriate federal, state, and local taxes and permits.
05/2011 to 08/2014 Market Manager of Internal Controls New Orleans Marriott Market Finance Team | City, STATE,
  • Responsibilities cover five hotels: New Orleans Marriott (1329 rooms), JW Marriott (496 rooms), New Orleans Marriott Downtown at the Convention Center (331 rooms), Renaissance Arts Hotel (217 rooms), and Renaissance Pere Marquette (273 rooms).
  • Establish, enforce, and monitor compliance with Standard Operating Procedures regarding purchasing, inventory, cash handling, expense reporting, credit card processing, information resources, record retention, and loss prevention.
  • Monitor electronic tools used by department managers for internal control purposes, including but not limited to, department checkbooks, daily and monthly audit spreadsheets, and miscellaneous reporting tools and projects delegated from Market Director of Finance and Accounting.
  • Monitor and report on compliance to company and government regulations, policies, and laws.
  • Monitor and maintain records of expense reports for travel and operational needs for each property.
  • Conduct weekly, monthly and quarterly audits of all departments and report results to property and market Directors of Finance and Accounting.
  • Formulate action plans for any weaknesses identified. Follow-up with department managers that action plans are implemented and maintained.
  • Coordinate with department managers, Senior Assistant Directors of Finance, and Directors of Finance to ensure hotels preparation for all corporate audits, including annual Summary of Risk Assessment Audits, annual Peer to Peer Audits, and Marriott International Internal Audit.
  • Organize and track all permits, licenses, contracts, and service agreements for all five properties.
  • Renew all permits, licenses, contracts with appropriate government offices and vendors.
07/2006 to 04/2011 At Your Service Supervisor, Night Audit Supervisor, Night Auditor, Guest Service Representative New Orleans Marriott | City, STATE,
  • Organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Verify and adjust billing issues regarding guest stays.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Input and maintain payroll documentation for department.
  • Handle any guest issues/complaints.
  • Resolve issues by following up with relevant departments and deciding if and when compensation is warranted.
  • Supervise desk functions for all shifts including supervising the nightly audit of hotel systems and email servers.
  • Maintain reports for all packages and pre-arrival requests.
Education
Expected in Present | Business Administration Harvard Extension School, Cambridge, Massachusetts GPA:
Business Administration
Expected in 2007 | History of Early Modern Europe and Political Science Tulane University, New Orleans, Louisiana GPA:
History of Early Modern Europe and Political Science
Expected in Fall 2005 | Harvard University, Cambridge, Massachusetts GPA:
Irish studies
Expected in 2003 High School Diploma | Indiana Academy for Sciences, Mathematics, and Humanities, Muncie, IN GPA:
Certifications
Completed Level 3 Certification in Microsoft Office programs Excel and Word.
Completed Level 1 Certification in Microsoft Office programs Outlook and PowerPoint.
Skills
Property Management systems: Marriott PMS, OPERA, Hilton OnQ, WebResPro.
Accounting Software: Marriott PeopleSoft GL, ApTech General Ledger and Accounts Payable Systems, QuickBooks.
Payroll/Labor Management Systems: Marriott Labor Management System, ADP Timesaver. 

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Resume Overview

School Attended

  • Harvard Extension School
  • Tulane University
  • Harvard University
  • Indiana Academy for Sciences, Mathematics, and Humanities

Job Titles Held:

  • Staff Accountant
  • Operations Manager
  • Market Manager of Internal Controls
  • At Your Service Supervisor, Night Audit Supervisor, Night Auditor, Guest Service Representative

Degrees

  • High School Diploma

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