Hospitality professional with over a decade of experience in team building and leadership that provides the ability to create meaningful and lasting guest experiences. Superior organizational skills that ensure a smooth integration of corporate and brand standard operating policies while maintaining service excellence for internal and external guests. Knowledge of industry accounting practices that enable departments to meet or exceed budgetary goals in regards to productivity and departmental resources.
Staff Accountant07/2015 to CurrentCompany NameCity, State
Responsible for Accounts Receivables and Revenue for multiple properties. Compile/complete revenue review and send a consolidated financials report to the regional team daily.
Complete weekly review of bank statements and maintain a report to all properties of any and all wire activity.
Monitor all wires posted by properties and verify against bank statements.
Complete a weekly review of all cash transactions and deposits. Compile and send a weekly Cash Over/Short report for all properties. Track all variances and document properties explanations.
Create, review, and post all revenue activity to General Ledger.
Maintain proper records for all journal entries with appropriate approval and backup.
Responsible for Accounts Payable for multiple properties. Review coding on all invoices received from properties. Ensure all invoices have proper approval prior to entering into payment system. Enter all invoices into ApTech payables system. Maintain weekly review of aging reports to ensure all invoices are paid in a timely manner.
Maintain proper documentation of Accounts Payable processes.
Operations Manager09/2014 to 07/2015Company NameCity, State
Organize and maintain all client files for current, past, and prospective projects.
Handle all communication between clients and programmers during all stages of project development.
Create, manage, and maintain social media accounts for all assigned clients.
Create and manage project proposals Conduct client meetings for prospective and current clients.
Ensure all billing for projects are accurate with all applicable taxes filed properly.
Maintain clear and accurate accounting files for all company transactions and payroll File and maintain all appropriate federal, state, and local taxes and permits.
Market Manager of Internal Controls06/2011 to 09/2014Company NameCity, State
Responsibilities cover five hotels: New Orleans Marriott (1329 rooms), JW Marriott (496 rooms), New Orleans Marriott Downtown at the Convention Center (331 rooms), Renaissance Arts Hotel (217 rooms), and Renaissance Pere Marquette (273 rooms).
Establish, enforce, and monitor compliance with Standard Operating Procedures regarding purchasing, inventory, cash handling, expense reporting, credit card processing, information resources, record retention, and loss prevention.
Monitor electronic tools used by department managers for internal control purposes, including but not limited to, department checkbooks, daily and monthly audit spreadsheets, and miscellaneous reporting tools and projects delegated from Market Director of Finance and Accounting.
Monitor and report on compliance to company and government regulations, policies, and laws.
Monitor and maintain records of expense reports for travel and operational needs for each property.
Conduct weekly, monthly and quarterly audits of all departments and report results to property and market Directors of Finance and Accounting.
Formulate action plans for any weaknesses identified. Follow-up with department managers that action plans are implemented and maintained.
Coordinate with department managers, Senior Assistant Directors of Finance, and Directors of Finance to ensure hotels preparation for all corporate audits, including annual Summary of Risk Assessment Audits, annual Peer to Peer Audits, and Marriott International Internal Audit.
Organize and track all permits, licenses, contracts, and service agreements for all five properties.
Renew all permits, licenses, contracts with appropriate government offices and vendors.
At Your Service Supervisor, Night Audit Supervisor, Night Auditor, Guest Service Representative08/2006 to 05/2011Company NameCity, State
Organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Verify and adjust billing issues regarding guest stays.
Develop and maintain positive working relationships with others; support team to reach common goals.
Input and maintain payroll documentation for department.
Handle any guest issues/complaints.
Resolve issues by following up with relevant departments and deciding if and when compensation is warranted.
Supervise desk functions for all shifts including supervising the nightly audit of hotel systems and email servers.
Maintain reports for all packages and pre-arrival requests.
Business AdministrationPresentHarvard Extension SchoolCity, StateBusiness Administration
History of Early Modern Europe and Political Science2007Tulane UniversityCity, StateHistory of Early Modern Europe and Political Science
Fall 2005Harvard UniversityCity, StateIrish studies
High School Diploma2003Indiana Academy for Sciences, Mathematics, and HumanitiesCity, State, 47306
Completed Level 3 Certification in Microsoft Office programs Excel and Word.
Completed Level 1 Certification in Microsoft Office programs Outlook and PowerPoint.
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Clear contact info
Harvard Extension School
Indiana Academy for Sciences, Mathematics, and Humanities
Job Titles Held:
Market Manager of Internal Controls
At Your Service Supervisor, Night Audit Supervisor, Night Auditor, Guest Service Representative
Business Administration Present History of Early Modern Europe and Political Science 2007 Fall 2005 High School Diploma 2003
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