Dependable Staff Accountant with a background in AR/AP, fixed assets, purchase orders, tracking orders, and reconciliations. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills.
Skills
ERP Systems: SAP & Visual Manufacturing
Proficient in Excel using pivot tables, cell formatting, charting, VLOOKUP, and Macros when processing reports
Salesforce CRM
Monthly Account / Bank Reconciliation
Internal / External Audits
Forecasting & Budgeting
Closing Processes
Financial Statements Expertise
Income Statements
Accounts Receivable/Accounts Payable
Account Reconciliation
Supporting purchase orders
Verifying orders
Purchase contracts
Purchase Order Reconciliation
Work History
Staff Accountant, 09/2018 to Current Foster Farms – Tracy, CA,
Performed accurate and fully compliant monthly closing processes, accruals, updating inventory reports, and journal entries
Maintained accounting ledgers by verifying and posting account transactions
Process accounts payable invoices, over 250 invoices weekly
Process accounts receivable invoices via mail or email, over 70 every week
Performed daily accounting functions like tracking expenses, readying deposits and preparing payments
Assessed accounting accuracy, performing daily cash functions including A/P and A/R tracking, bank reports, credit card and petty cash reconciliations
Entered new and updated current data into Visual Manufacturing, including client account information and demographics
Completed and recorded customer payments by processing in Visual Manufacturing
Processed refunds and over-payments for clients by crediting customer accounts or giving bill credits
Charged expenses to accounts and cost centers by analyzing invoice and expense reports
Monitor fixed assets and review existing fixed asset records
Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits
Input all data into system using Visual Manufacturing. Updating purchase orders and sales orders
Setup process for new item specifications and new vendor profiles in procurement system
Carefully read and interpreted requisition orders to understand specialized terms and requirements
Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
Sales Administrator/Customer Service Representative, 07/2017 to 09/2018 Old Second Bancorp, Inc. – North Main, IL,
Prompt and accurate entry and acknowledgement of orders within 24 hours of receipt to include the coordination of cash in advance payments, providing invoices, and collecting preferred carrier information
Record international and domestic user information into Salesforce Customer Relationship Management database
Field incoming customer calls and emails related to general inquiries and open orders
Interact with Operations Team to validate lead times, ship dates, and order changes
Proactive representative and customer notification of significant changes impacting order status (e.g., promised ship dates) as informed by Operations Team
Responsible for record keeping related to customer orders and ensuring that the appropriate documentation in filed in the order folders
Provide backup support for other Customer Service Representatives on an as needed basis
Responsible for data integrity in Salesforce, such as confirming contact details in Salesforce when speaking with customers, updating records
Assist the training department in training requests and class confirmations
Improved sales processes to streamline customer acquisition and on-boarding strategies
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
Reviewed order updates to identify best practices aligned with corporate goals
Collaborated with marketing department personnel to optimize strategic initiatives
Customer Service Representative, 09/2015 to 07/2017 Evoqua Water Technologies – City, STATE,
Enter customer orders in an accurate and timely fashion in an SAP based environment following established procedures
Refer customers to service or technical support as required
Handle routine problems and recognize when to escalate customer issues
Provide customer service/ support and order entry for a company in the water industry
Maintain a high-volume workload within a fast-paced environment
Researched more complex issues regarding delivery follow-up, order tracking
Processed credit card payments for orders and managed accounts receivables
Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports
Answer on average 55 calls per day and processed data entry using SAP
Trained new employees' standard operating procedures of Evoqua Customer Service and SAP
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Provided primary customer support to internal and external customers in fast-paced environment
Consulted with outside parties to resolve discrepancies and create effective solutions
Education
Associate of Arts: Business Administration, Expected in 2018 Middlesex Community College - Bedford, MA GPA:
Bachelor of Science: Business Administration & Accounting, Expected in 02/2020 Southern New Hampshire University - Manchester, NH GPA:
GPA: 3.7, Magna Cum Laude Graduate
MBA: , Expected in 11/2022 Southern New Hampshire University - Manchester, GPA:
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School Attended
Middlesex Community College
Southern New Hampshire University
Southern New Hampshire University
Job Titles Held:
Staff Accountant
Sales Administrator/Customer Service Representative
