Motivated accounting professional with 9+ years focused on maintaining accurate, compliant records and controls responsive to dynamic operating conditions. Detail-oriented and methodical with excellent mathematical skills and GAAP expertise.
Skills
Account reconciliation
General ledger accounting
PeopleSoft
Accounts Payable
Accounts Receivable
Accruals
Auditing
Billing
Customer service
Data entry
Excel
Outlook
Office Skills
Education and Training
University of UtahSalt Lake City, UT, Expected in 05/2012 ā āBachelor of Science:Geography - GPA:
3.8 GPA
Dean's List Honoree 2011-2012
Salt Lake Community CollegeSalt Lake City, UT, Expected in 05/2010 ā āAssociate of Science:General Studies - GPA:
Most recently performed the duties of Accounts Payable and Accounts Receivable; previously held the positions of Paymaster and General Cashier.
Accounts Payable: Actively reviewed and matched invoices from various departments to confirm that they are posted against the correct G/Ls.
Accounts Payable: Consistently reconciled vendor statements and proactively reached out to the vendors for any unpaid invoices unaccounted for. Reviewed the invoices for accuracy.
Accounts Payable: Processed payments and accrued invoices, if necessary, to keep the AP aging current.
Accounts Payable: Maintained a good relationship with vendors.
Accounts Receivable: Created and maintained group accounts for all incoming contracts, proactively collected payment information prior to the arrival of any groups and processed preauthorizations to provided credit card payment to verify viability of promised payment.
Accounts Receivable: Requested and received credit references upon request of the client for a direct bill status, created and maintained AR accounts for qualifying companies.
Accounts Receivable: Created invoices and consistently maintained a clean AR with minimal aging by actively following up any any client approaching 30 days of aging for payment status.
General Cashier: Collected cash drops daily and verified employees dropped the correct amount, provided change to employees with issued banks, and completed a monthly audit on all issued banks.
Paymaster: Verified employees' time off is entered correctly for payment, entered tips and other incentives for payout, set up garnishments and deductions when necessary.
Identified and resolved any obstacles to enable continuous workflow.
Developed training procedures and mentored new accounting personnel on company policies and best practices.
Achieved compliance throughout all audit areas including inventory, accrued expenses and accounts payable.
Actively sought out opportunities to learn and understand new practices and procedures to fully contribute to the team.
Assisted guests with the check in/out process, preformed concierge and bell duties when needed, responsible for individual cash box.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Monitored reservations to track incoming parties and special events.
Responded to inquiries and room requests made online, by phone or email.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, and entertainment.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Input customer data using Oracle software and made immediate updates to reflect room changes.
Posted charges, updated accounts and issued bills to departing guests.
Computed guest billings and posted charges to room accounts.
Explained and pointed out property details to patrons, including dining areas, conference rooms, and fitness center.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Pleasantly answered phone calls and routed to proper guest or department.
Managed customer complaints and rectified issues to complete satisfaction.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Worked in a lab to process and analyze an extracted sediment core.
Sectioned an extracted ground core into 1 cm contiguous parts, counted the amount of charcoal particles found in subsamples (of the original 1 cm sample).
Chemically processed secondary subsamples to extract pollen from the sediment
Identified and counted the pollen.
Recorded data, created graphs with recorded data, and presented findings to the public.
Verizon Wireless - Customer Service Agent City, STATE, 03/2005 - 10/2008
Took incoming calls to answer customer concerns regarding available coverage, billing, and phone features.
Provided trouble shooting to malfunctioning equipment.
Managed morale and productivity-boosting activities to increase sales and customer services scores.
Provided daily stats on departmental and individual goals.
Reviewed customer credit returned to patrons' accounts.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Managed high-volume of inbound and outbound customer calls.
Responded to customer requests for unavailable products and suggested other suitable options.
Reviewed files, records and other obtained documents to respond to customer requests.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Utilized active listening and communication skills to address customer inquiries and minimize the escalation of issues to supervisor.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Additional Information
Achievements/Awards , Undergraduate Research Opportunity Program (UROP) grant Undergraduate Research Scholar Designation (URSD) University of Utah Undergraduate Research Abstracts 2012 spring publication President's and Dean's List Employee of the Month for Sept 2013 & Jan 2017
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