Sr. Registered Environmental Health Specialist Iii resume example

• Discussed rights and responsibilities associated with public assistance with applicants.
• Interviewed applicants to verify information eligibility for public assistance.
• Analyzed numerical and narrative data from automated system to interpret eligibility determinations.
• Produced referrals for various community resources, housing and transportation services.
• Reviewed criteria for different aid programs to determine eligibility for various applicants.
• Processed benefits applications and documents for food stamps and medical assistance.
• Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
• Attended meetings and participated in staff development training activities.
• Prepared documents necessary to initiate, continue and modify public assistance.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Explained benefits, features and recommendations to maximize client retention.
• Reviewed account and service histories to identify trends and resolve issues.
• Trained new employees on procedures and policies to maximize team performance.
• Liaised cross-functionally to develop operational improvement initiatives.

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• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Printed and filed examination data records according to HIPAA patient standards.
• Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
• Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
• Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
• Reviewed incident reports to verify root cause determinations and assess corrective actions.