, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Skills
Customer Service
Credit Verification
Information Verification
Financial Data Collection
Desktop Underwriter
Insurance Forms
Personal Data Collection
Problem Solving
Customer Communication
Time Management
Problem-Solving
Digital Applications
Verbal and Written Communication
Lending Software Systems
Generating Reports
Processing Documents
Reviewing Financial Paperwork
Verifying Information
Employment Verification
Tax Receipts
Title Abstracts
Closing Documentation
Credit Applications
Experience
08/2020 to 11/2022Sr. Mortgage ProcessorChevron Federal Credit Union | Concord, CA,
Managed conditions sent from underwriting departments.
Filed completed packages quickly and efficiently.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Evaluated financial statements and contacted institutions and customers to clarify details.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
Used the Tableau, Empower and Blend application systems
Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
Contacted outside sources, references and vendors to verify client financial information.
01/2019 to 08/2020Mortgage CloserK. Hovnanian Companies | New York, NY,
Scheduled loans with attorneys to close within expiration dates.
Reviewed title commitment and insurance policies to support pre-closing documentation.
Handled pipeline of active deals in closing stage.
Worked with legal counsel, lender and title company to receive loan approval.
Tracked and reconciled trailing documentation to prepare files for shipping.
Completed final closeout of systems after loan funding.
Managed and resolved concerns, problems or issues to avoid closing delays.
Delivered excellent customer service by identifying needs and recommending custom solutions.
Read and interpreted loan and legal documentation.
04/2016 to 10/2018Regional Mortgage ProcessorEnvoy Mortgage | City, STATE,
Created and completed loan submission packages.
Filed completed packages quickly and efficiently.
Managed conditions sent from underwriting departments.
Evaluated financial statements and contacted institutions and customers to clarify details.
Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
Inspected loan documentation for mistakes and corrected discrepancies.
Contacted outside sources, references and vendors to verify client financial information.
Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
05/2013 to 04/2016Loan Processing Manager and Wholesale ProcessorTotal Mortgage | City, STATE,
Prepared and submitted loan applications to underwriters.
Identified valuable solutions for customers with credit problems.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Updated client account information and records in company databases.
Stayed abreast of lending regulations, industry trends and market rates.
Collaborated with company teams to expedite loan approval processes.
Informed customers of loan application requirements and deadlines.
Hired and onboarded team members to meet immediate and expected demand.
Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Addressed customer concerns with suitable solutions.
Guided employees on understanding and meeting changing customer needs and expectations.
Presented performance and productivity reports to supervisors.
Conducted employee observations and documented findings.
Motivated and evaluated personnel for performance improvement and goal achievement.
Education and Training
Expected in 05/2006Bachelor of Science | Paralegal StudiesSacred Heart University, Fairfield, CTGPA:
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