High achieving telecom professional with a record of success driving and supporting market and sales growth, reducing costs and achieving customer satisfaction. Able to succeed in dynamic environments and skillfully manage multiple tasks while remaining reliable and focused. Strong interpersonal skills, proficient in fostering positive professional relationships and communicating at all levels.
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• Billing Dispute Resolution - coordinate activities and perform research and analysis, as necessary - working with the client, Dispute Resolutions, Revenue Services, Credit, Customer Support, etc., in order to resolve billing disputes in a timely manner.
• Project Management - coordinate/project manage installation activities by working with the client, Customer Support and other internal organizations.
• Report Generation - utilize systems and on-file records in order to gather information relevant to as-needed and recurring reports as requested by management or sales representatives.
• Circuit/Account Transfers - coordinate with in-organization sales, management and outside-organization sales and management, as required, in order to accomplish circuit and account transfers.
• Invoice Accuracy - work with sales, management, Customer Support, Revenue Services, the client, etc. in order to assure invoicing is consistent with contracts/promotional rates/etc.
• New Requirements Management - coordinate with Marketing, Customer Support, Revenue Services, the client and sales in order to work on new customer requirements; products, projects, etc.
• Support the team with cross functional alignment to ensure delivery of 2020 Financial Plan of record, in driving regular funnel review, in achieving monthly sales, in managing bad debt and expenses and I ensure compliance with all Corporate Governance guidelines, rules and principles, ensuring that all approvals/authorizations are obtained in a timely manner.
• Created and managed IP utilization report which tracks IP usage and revenue by account which directly led to the sale of 6 x 100 GIG IP ports in LATAM and Caribbean.
• Managed tax exemptions and associated billing, credit/collections process, new service implementation, contracting issues for LATAM and Caribbean.
• Managed customers with Verizon self-service tools and managed the resolution when the tools don't work properly.
• My support on LATAM and Caribbean direct sales activities assisted our region to achieve 176% of our SOV target in 2020, 112% of plan in 2019 and 133% of plan in 2018.
Responsible for Sales & Marketing support to promote MCI voice services in the Latin America and Caribbean Regions. From 2003-2004, Voice Product revenues increased as follows: Exchange Card by 69%, VoIP by 50%, WITS by 29% and Hemisphere Calling Card by 12%.
• Provide pre/post-sales support, analysis and expertise to customers and overseas MCI staff regarding MCI International Voice Products.
• Identify, negotiate and support overseas voice agreements for third-party distribution.
• Support overseas customers and potential distribution channels with new product opportunities; addressing RFPs, including defining customer requirements; analyzing overseas competitive market activity; managing customer product pricing support; devising long-term distribution market strategies; managing product support efforts for overseas trade shows; and coordinating all activities with our overseas office.
• Coordinate and implement activities between overseas customers and internal MCI groups such as: Finance, Legal, Technical Support.
• Resolve billing disputes for customer MCI Voice Product accounts.
• Perform presentations and make recommendations on MCI Voice Product applications to customers including high level PTTs.
• Train regional offices on MCI Voice Products via sales, customer seminars, and joint sales calls.
Responsible for Sales & Marketing strategies used to promote MCI voice services in the Europe Region.
• Performed presentations and made recommendations on telecommunication applications to customers.
• Promoted MCI image to increase revenue through new Voice Product acquisitions. Used trade shows and customer seminars for advertising in-region.
• Developed partnerships and acquired distribution channels. Formulated programs with in-country Agents, Local Administrations and distributors to stimulate MCI Hemispheres calling card and Exchange debit card acquisitions.
• Leveraged existing MCI Account relationships to expand international MCI Voice Product usage.
Responsible for marketing strategies used to promote MCI voice services in the Europe, Middle East, Africa, Caribbean, Russia Regions.
• Identified and isolated market niches and communicated findings to many levels of management.
• Prepared pricing analysis reports on market competition within the region.
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School Attended
- Pennsylvania State University
Job Titles Held:
- Sr. Analyst-Business Operations
- Account Executive
- Account Representative
- Marketing Specialist
Degrees
- Bachelor of Science
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