Solution -Focused Professional with 9 yrs experience Providing rapid and client-Focused Technical support to 1600+ users.Demonstrated capacity to identify root caused and direct Users to lasting resolutions.adept at articulating compels technical concepts to users of varying technical understanding .well versed in a variety of common operating systems,applications
Dedicated Production Support Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Motivated IT Project Manager skilled in requirements gathering and costs estimation. Willing to go the extra mile to deliver a quality product on time and within budget. Certified in Risk and Information Systems Control.Successful IT Product Manager versed in managing all aspects of the product lifecycle from concept development to launch. Expertise in BMC Remedy,controlM,C#.net,ASP.net.
XYZ Corp. – IT Manager
•Integrated Avtive Directory with remedy
•Made a Single Sign on For remedy Users
•Integrate Oracle CRM with Remedy.automated the system of creation incident while CRM assgn incident to service desk.
•Implement Criticle Incident report for PMO .
•Assisted 100+ users in resolving diverse Remedy Application issues. Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.
BCD Inc. – IT Manager
•Support Remedy User related tasks and issues.
•Handle reporting queries and license amendments.
•Co-ordinate with L1 & L2 and L3 teams, closely to resolve higher level issues.
•Create, update, remove access control list for support users (remedy).
•Resolve Problem assigned through the Problem management system related to remedy user access and profiles.
•Advanced administration tasks and provide assistance to Level 1 when required.
•Closely monitoring Remedy L1 & L2 queues.
•Giving Training to ITpians while it's needed.
•Track the Task and doing Estimation.
•Designing, FRS Preparation, Client Meetings, Implementing, and assigning tasks to team members.
Delivered detailed feature roadmaps that included action items and project targets.
Coursework in Computer Networking and Information Technology
Coursework in Computer Science.
Martial arts, kickboxing, marathons
Fluent reading/writing Korean.
|Skills||Experience||Total Years||Last Used|
|BMC AR System 6.x||Expert||2||2010|
|BMC AR System 7.x||Expert||7||2014|
|BMC AR System 8.1||Begginer||1||2014|
ITIL Foundation v3
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