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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Senior Technical Analyst with over 11 years of successful experience in managing teams both onsite & offshore and delivering technology projects. Proven success in requirements gathering, solution design, leading development teams, running UAT and implementing solutions. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Recognized for creating efficient solutions, successful implementation and stable production environments. Strengths in SQL , PL/SQL, Oracle, and Agile/Scrum methodology.

Certifications

Scrum

Skills

    Database : Oracle 11g, Oracle10g, Oracle 8i

    Operating Systems : Unix, Windows

    Front end & Reporting : Oracle Forms & Oracle Reports

    Tools : Toad, Putty, Appworx, Remedy, Visio, MS office, MS Projects, SOAP UI

    Languages : SQL, PL/SQL, Shell Programming

Education
Sardar Patel University India, Expected in 07/2008 Bachelor of Science : Computer Engineering - GPA :
Work History
Act I - Sr Technical Lead
Lexington Park, MD, 10/2019 - 02/2020
  • Interacted with directors, project leaders and stakeholders to define requirements, generate and maintain design documents for large scale enterprise ERP application(Oracle based) integrated with 20+ applications for day to day mission critical transactions.
  • Versed in complete software development life cycle from preliminary needs analysis to org-wide deployment and support using agile as well as waterfall methodology.
  • Managed team of 10 personnel focused on project development and implementation. Provided guidance to team for development, testing and documentation.
  • Conducted regression testing, analyzed results and provided recommendations to development team.
  • Implemented automation for optimizing business processes and improving application efficiency.
  • Represented IT in sprint planning, daily scrum meeting and sprint review meetings.
  • Provided demos for MVPs built during respective sprint cycle.
  • Led multiple development initiatives as Subject Matter Expert and primary point-of-contact for stakeholders and development team.
Humana Inc. - Technical Lead
Wellington, FL, 10/2015 - 09/2019
  • Eliminated manual and inefficient processes by implementing interfaces between systems via EDI and Middleware to improve Sales Tax calculation, Warranty claim filing and automating supplier payment.
  • Continuously Improved existing ERP system by adding new features before requested by end customers.
  • Implemented best practices for data governance, security and minimizing errors.
  • Orchestrated efficient large-scale software deployments and trainings, including historical data conversion and correcting ERP master data using scripts.
  • Transformed supply chain integrations such as EDI 850,856,855,810,861,832 and 841 to support one to multiple entities as part of business reorganization.
  • Integrated ERP with Warranty application on Salesforce platform for automated claim filing and processing.
  • Integrated ERP with salesforce platform to migrate service functions onto salesforce for quoting capabilities and automate financials to ERP Realtime.
  • Integrate ERP with Vertex application to automate tax rates updates and sales tax reporting.
  • Conducted regression testing, analyzed results and provided suggestions to development team.
  • Participated in UAT to document reported bugs in rational tool and resolve it for retesting.
Avispa - Sr Software Engineer
Emeryville, CA, 12/2012 - 09/2015
  • ImplementEd system access control for user profiles based on job descriptions to improve user access and review process. Created current user profile access mapping and presented it to the stakeholder to identify the gap and document the requirement.
  • Assisted in consolidating ERP systems post M&A. Worked with 15 different teams to identify and implement all the required changes.
  • Generated data extract from oracle Database or reports using SQL for project decision making.
  • Coordinated the end to end project lifecycle with the offshore team.
    Developed training and process flow document for client as well as development team.
KPIT Infosystems Inc - Software Engineer
City, STATE, 11/2008 - 11/2012
  • Troubleshoot and resolve reported production issues within SLA. Coordinated with offshore team to assign, analyze and resolve reported production issues.
  • Assisted clients and support team members through troubleshooting steps to resolve common software issues.
  • Performed root cause analysis of recurring issues for permanent fix and provided documentation to client. Obtained approval to implement resolution in dev followed by testing, UAT approval and deployment.
  • Led regular client call to update on reported production issues, held discussion with end user to guide team in right direction for resolution in timely manner.
  • Coordinated with different teams for scheduled activity for application maintenance.
  • Performed daily and monthly activity which includes loading of monthly data into system, check daily rejection log getting it reviewed and solving them up.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
Accomplishments
  • Received a Certificate of “Recognition” for designing and successfully implementing “Vertex” and “Guidanz” integration in 2017.
  • Received a “ Customer Delighted ” award from the KPIT in 2014.
  • Received a Certificate of “Recognition” for outstanding contribution to the BMS Production support from Cummins in 2012.
  • Received a “Customer Delighted” award for excellent support in providing permanent fixes to and bringing about customer satisfaction from KPIT in 2011.
  • Received a “WOW” award for exemplary work in a short time span from KPIT in 2010

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Resume Overview

School Attended

  • Sardar Patel University

Job Titles Held:

  • Sr Technical Lead
  • Technical Lead
  • Sr Software Engineer
  • Software Engineer

Degrees

  • Bachelor of Science

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