Seasoned Troubleshooter successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project cost planning and iterative development.
Risk mitigation and management
Sr System Admin01/2008 AT&T – Alpharetta,
Senior Tier 3 Team: GIO-Americas, WSH Server Operations [Windows/VMWare/Citrix] Senior System Admin Responsible for resolving highly complex issues regarding Windows (OS and platform), ESX(i), VMWare, Citrix, clustering, network, firewall, virus protection, SAN connectivity, Active Directory, DNS, SCCM, Patrol, SanScreen, 3rd party applications, and custom built applications on a 24x7x365 basis.
Troubleshoot application support teams in various areas but not limited to: Hardware and software load balancing IIS, .NET, PHP, Apache, Tomcat, Jboss Oracle and SQL database platform performance, ODBC/JDBC connectivity Network issues including capacity, performance monitoring, SSH, Certificates, utilizing various sniffer programs (Wireshark, MS Netmon) Hitachi and EMC SAN fiber channel storage connectivity configuration and troubleshooting SCCM client setup/troubleshooting, SharePoint Configure, troubleshoot, and evaluate multiple variations of hardware configurations (stand alone, rack mount, blade center, and virtual) by multiple vendors such as HP, Cisco, Dell, IBM, Sun, and VMWare.
Support AT&T VMWare infrastructure of 45+ VSphere servers, 4400+ESX(i) hosts, 30,000+ VM Desktops, 23,000+ VM Servers, planning resource allocation, storage deployment and configuration, VLAN tagging, subnet assignments, Firmware, OS, software security and maintenance patch remediation, version upgrade planning, evaluation, environmental design engineering, and implementation.
Support and maintain the Citrix XenApp 4.5, 5.0, 6.0 and 6.5 farms which includes 2300+ servers, 2 clustered load balanced netscalers, hosting 2500+ published applications, serving 45,000+ US and international clients.
Tasks include, adding servers to farms, creating published applications, creating/managing policies, server licensing, data collector management, web interface, and client issue troubleshooting.
Improvement of team effectiveness on PowerShell scripting (.Net Scripting) and tool development for VMWare and Cloud; utilization of VB Scripting, Perl, and Python for on non-windows platform needs.
to 01/2008 Aelera Corporation – Atlanta,
Managed 24x7 onsite Operators and all Data Center Operation Established procedures which improved Data Center uptime from 98.5% to 99.999% within 14 months.
Reduced support costs by handling all hardware troubleshooting and repair onsite.
Extensive experience in HP ProLiant product line, including MSA 1000 and fiber optic technologies.
Designed, built, and implemented multiple HA Oracle clusters (Hardware platform) and implemented a high density disaster recovery solution (Hardware and application configuration).
Designed, implemented, and maintained a broad range of custom monitoring systems utilizing SNMP, WMI and other techniques to enable proactive resolution effectively reducing MTTR and improving customer satisfaction.
Business Analyst LHE10/1997
to 06/2001 Atlanta Technical Support Center EDS Bellsouth – Atlanta,
Successfully handled day shift trouble tickets for Diverse Technology Group.
Promoted to LHE within 2 months; later assumed (promoted to?) 3rd shift Analyst position.
Application Support Manager01/2001
to 01/2008 Aelera – Alpharetta,
Responsible for managing third tier support group, ensuring the highest level of application uptime including all management level escalations to maintain world class customer satisfaction.
Represented company's all high visibility crisis situations in partnering with technical team to assist AT&T in troubleshooting efforts and successfully reduced downtime.
Notification AnalystEDS – Atlanta,
Issuance of hotline notification messages regarding system outages for customer base, proactively initiating customer initiated escalations, ongoing monitoring of the Class 1 ticket queue, assisting 2nd tier support, and fielding all questions from Business Analysts.
ADSL Team Lead01/1997
to 01/2001 EDS – Atlanta,
Implemented and lead the first TSC Team to support ADSL systems and established working relationships with ancillary teams and customer bases to provide the highest level of support.
High School Diploma: Westwood HS-
Skilled in the installation, configuration, implementation, maintenance, and troubleshooting of most PC and server hardware and applications including software, network, environmental and peripheral support.
Possess excellent working knowledge of primary and secondary power requirements as well as HVAC and fire suppression systems required to maintain world class level uptime in a datacenter environment.
Skilled in web development and have designed, developed, and maintained multiple collections of monitoring and informational tools to assist with network and application management.
.NET, Active Directory, ADSL, Analyst, Apache, ASP, Cisco, Citrix, clustering, ColdFusion, Hardware, client, clients, customer satisfaction, Databases, database, Dell, Desktops, disaster recovery, DNS, Dos, firewall, FTP, hardware troubleshooting, HP, HTML, IBM, IIS, Internet Explorer, Jboss, JDBC, Languages, Linux, managing, MS Exchange, MS Office products, Windows, windows platform, Windows (OS, 2000, Windows 3.1/95, 98, NT4.0, MSA, MySQL, network troubleshooting, Network, ODBC, Operating Systems, OS, Oracle, Oracle and SQL, Oracle 8i, Perl, PHP, policies, ProLiant, Python, Redhat, SAN, Servers, scripting, SMTP, SNMP, Sun Solaris, MSSQL, SQL Server, SSH, Sun, Telnet, Tomcat, Troubleshoot, troubleshooting, UNIX, upgrade, VB Scripting, Veritas Backup, Visio, VM
US NAVAL AWARDS Combat Action Ribbon Joint Meritorious Unit Citation Coast Guard SOS Sea Service Deployment Ribbon x2 Armed Forces Expeditionary Medal HOBBIES Church, carpentry, Registered Animal Therapy visitation and animal rescue, meteorology, research of new and emerging technologies (LTE, 3/4G, GPS, HSDPA, hybrid engines, green power, automation, etc.)