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sr specialist govt reg affairs resume example with 17+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of government and regulatory affairs. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.

Skills

    Computer proficiency, Adaptability, Active Listener, Attention to detail, Communication, Collaboration, Problem-solving, Conflict Management, Customer Service/Advocacy, Diversity Strategies, Self-Management, Strategic Thinker, Time Management, Troubleshooting, Willing to learn

Work History
10/2018 to Current Sr. Specialist, Govt & Reg Affairs Comcast Cable | City, STATE,
  • Oversight and management of city franchises
  • Annual/quarterly franchise reporting utilizing data pulled from various sources
  • Monitors and tracks city/county initiatives around broadband adoption and other competitive threat activities
  • Management of gratis accounts reporting
  • Reviews, reports on, and addresses franchise required customer service standards
  • Prepares and manages all LFA notices and mailings
  • Manages/facilitates LFA-generated customer complaints in partnership with Executive Escalations
  • Processes payments for invoices, community sponsorships, and conference partnerships
  • Gathers and analyzes data for franchise renewals, franchise reporting, and related research
  • Assists in the tracking and management of ongoing franchise renewal documents and participates as a team member for select franchise renewal efforts; when additional resources are needed for particularly difficult negotiation sessions
  • Support to the Government Affairs Directors
  • Presents at Commission and City Council meetings outlining Comcast’s initiatives, activities in the communities, and addresses questions of the commissioners/councilors
  • Ambassador for company’s Internet Essentials program promoting low-cost, high-speed internet for low-income families
  • Knowledgeable about digital equity campaigns focused on closing the digital divide
  • Support to entire External Affairs team for meetings, initiatives, signature events, provisioning of supplies, etc.
09/2015 to 10/2018 Executive Assistant, Technical Operations Comcast Cable | City, STATE,
  • Support to the VP of Tech Ops/Engineering, as well as Directors and Managers within the organization
  • Compiled and analyzed extensive data for the regions Monthly TechOps Reporting (MTOR)
  • Created intricate spreadsheets, Word documents and PowerPoint presentations
  • Coordinated special projects and large events
  • Completed weekly/monthly reports and notifications
  • Provided documentation support to the region’s Incident Management program
  • Analyzed data and compiled reports
  • Planned and executed monthly leadership meetings
  • Liaison to front line employees, vendors, management, senior leadership and division
  • Ownership and coordination of Tech Ops calendar, business cards, organizational charts, contact lists, promotion certificates, etc
  • Provided administrative and clerical support
  • Provided backup support to the Regional Vice President's Executive Assistant
08/2004 to 07/2015 Executive Assistant, Chief Operating Officer/Chief Executive Officer Tuality Healthcare | City, STATE,
  • Support to the President/CEO, as well as Directors and Managers within the organization
  • Provided administrative support and assistance to the Administrator/Chief Operating Officer
  • Facilitated the timely submittal of annual reports and surveys to various government and non-governmental agencies
  • Managed corporate contract files
  • Performed data analysis including financial and activity data
  • Managed vehicle fleet
  • Responded to customer service concerns by means of communicating with customers and internal personnel to ensure satisfactory resolution
  • Organizer/Recorder for Health & Education District meetings (a collaboration between Tuality Healthcare, Pacific University, Virginia Garcia, The City of Hillsboro and TriMet)
  • Processed monthly payments to medical specialists for emergency department on-call coverage based on analysis of coverage provided
  • Performed monthly analysis of emergency department patient transfers to other facilities
  • Assisted in maintenance and applications for general/professional liability insurance for all Tuality Healthcare entities
  • Set up and helped facilitate disaster drills
  • Kept relevant information on key resources updated for the Emergency Operations Center
  • Assisted in the movement of personnel/assets during emergency incidents
  • Member of hazmat decontamination team with experience donning and doffing PPE
  • Maintained and tracked policies for multiple departments
  • Served as mentor on computer programs and administrative functions to the organization’s clerical staff
  • Created custom Excel spreadsheets
  • Coordinated the collection and preparation of data needed for Senior leadership
  • Compiled, stored and retrieved management data
  • Developed organizational and Board presentations
  • Event planning and coordination
  • Back up to the Executive Assistant to the Boards
Education
Expected in Master of Business Administration | University of Phoenix, , GPA:
Expected in 10/2022 Bachelor of Science | Management University of Phoenix, , GPA:

Graduated with Highest Honors, GPA: 4.0

President's List every term

Expected in 06/2021 Associate of Applied Science Degree | Portland Community College, , GPA:

Graduated with Highest Honors, GPA: 4.0

President's List every term

  • Awarded Certificate in Management and Supervisory Development
  • Awarded Career Pathways Certificate (Client Services Management)
  • Awarded Career Pathways Certificate (Client Services Professional)
  • Human Resources Management Professional Program Award
Certifications
Excel 2007 Certified Microsoft Office Specialist Microsoft Corporation
Affiliations

Sigma Beta Delta (International Honor Society for Business, Management, and Administration)
 By invitation only (top 20% of class)

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Portland Community College

Job Titles Held:

  • Sr. Specialist, Govt & Reg Affairs
  • Executive Assistant, Technical Operations
  • Executive Assistant, Chief Operating Officer/Chief Executive Officer

Degrees

  • Master of Business Administration
  • Bachelor of Science
  • Associate of Applied Science Degree

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