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Sr Order Management Lead Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and resourceful Order Management Representative with 10+ years of diverse sales and customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively.

Skills
  • Updating logs
  • Verifying shipments
  • Safety practices
  • Preparing packages
  • Releasing orders
  • Operating forklifts
  • Following pick sheets
  • Shipment processing
  • Quality inspection
  • Decision-making
  • Troubleshooting
  • Critical thinking
  • Supervision
  • Teambuilding
Experience
10/2015 to 06/2021 Sr Order Management Lead Modani Furniture | Santa Ana, CA,
  • Processed orders and entered into Wms program for tracking, maintaining, monitoring and reporting.
  • Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
  • Devised and implemented new order management processes to streamline efforts of sales staff and customers.
  • Read and understood pick sheets in order to prepare accurate customer orders.
  • Used equipment such as forklifts and hand trucks to move inventory.
  • Gathered merchandise and packed boxes systematically to prevent damage.
  • Operated handheld scanners and computer terminals to document updates.
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
05/2012 to 06/2015 Owner\Manger Executive Marketing Solutions Inc. | City, STATE,
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Developed business and marketing plans and prepared monthly financial reports.
05/2009 to 05/2012 Fresh Produce Manager SAMS CLUB | City, STATE,
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Trained and coached new team members.
  • Conducted performance evaluations and recommended pay increases within department's budget.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Participated in quarterly inventory counts and conducted inventories.
05/1994 to 05/2002 Assistant Store Manager Walmart | City, STATE,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and improve employee morale.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education and Training
Expected in 05/1988 Associate of Science | Computer Repair And Maintenance National Education Center, Richmond, GPA:
Accomplishments
  • Created highly effective new training that significantly impacted efficiency and improved operations.

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84Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • National Education Center
Job Titles Held:
  • Sr Order Management Lead
  • Owner\Manger
  • Fresh Produce Manager
  • Assistant Store Manager
Degrees
  • Associate of Science

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