Sr Order Management Lead Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated and resourceful Order Management Representative with 10+ years of diverse sales and customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively.

  • Updating logs
  • Verifying shipments
  • Safety practices
  • Preparing packages
  • Releasing orders
  • Operating forklifts
  • Following pick sheets
  • Shipment processing
  • Quality inspection
  • Decision-making
  • Troubleshooting
  • Critical thinking
  • Supervision
  • Teambuilding
10/2015 to 06/2021 Sr Order Management Lead Modani Furniture | Santa Ana, CA,
  • Processed orders and entered into Wms program for tracking, maintaining, monitoring and reporting.
  • Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
  • Devised and implemented new order management processes to streamline efforts of sales staff and customers.
  • Read and understood pick sheets in order to prepare accurate customer orders.
  • Used equipment such as forklifts and hand trucks to move inventory.
  • Gathered merchandise and packed boxes systematically to prevent damage.
  • Operated handheld scanners and computer terminals to document updates.
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
05/2012 to 06/2015 Owner\Manger Executive Marketing Solutions Inc. | City, STATE,
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Developed business and marketing plans and prepared monthly financial reports.
05/2009 to 05/2012 Fresh Produce Manager SAMS CLUB | City, STATE,
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Trained and coached new team members.
  • Conducted performance evaluations and recommended pay increases within department's budget.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Participated in quarterly inventory counts and conducted inventories.
05/1994 to 05/2002 Assistant Store Manager Walmart | City, STATE,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and improve employee morale.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education and Training
Expected in 05/1988 Associate of Science | Computer Repair And Maintenance National Education Center, Richmond, GPA:
  • Created highly effective new training that significantly impacted efficiency and improved operations.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • National Education Center
Job Titles Held:
  • Sr Order Management Lead
  • Owner\Manger
  • Fresh Produce Manager
  • Assistant Store Manager
  • Associate of Science

Similar Resume

View All
SR Order Management Specialist
Order Management Team Lead