Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A strong passion for creating opportunities to give back to communities and non-profit organizations. Highly motivated and success driven customer focus manager with eight years of impeccable customer service experience in leadership roles. Excellent entrepreneurial spirit with a proven track record of succeeding in fast-paced environments. Strong organizational skills and ability to multi-task while delivering successful results.

  • Servant Leadership
  • Self Starter with Entrepreneurial Spirit
  • Excellent Verbal, Written and Presentation Communication Skills
  • Strong Organizational Skills and Ability to Multitask
  • Proven Track Record of Administering and Maximizing Budgets
Work History
Sr. Operations Business Analyst, 05/2018 to Current
Connexion PointMemphis, TN,
  • Partner with field level and cross-functional coordination with corporate partners to amplify Building Services message, strategy and, social impact with external and internal audiences
  • Monitor, analyze and report out on compiled research data and give professional presentations highlighting finds and recommended optimizations
  • Conduct P&L statement analysis to improve daily operations, increase revenue and reduce costs
  • Provide guidance and partnership to arrange volunteer opportunities with United Way of Greater Atlanta for associates at Home Depot's Building Services department
  • Establish working relationships with clients by organizing various events for 1,300 U.S. Retail Operations associates
  • Manage administrative logistics of events planning, including contract signing, fee collection, event booking and, event promotions
  • Participated in THD Foundation team's pilot to provide candid feedback on United Way of Greater Atlanta systems and programs for volunteer opportunities
Supervisor, 08/2016 to 05/2018
Connexion PointSan Antonio, TX,
  • Developed strong working partnership with 107 Private Brands vendors to ensure vendors understood Home Depot's mission and expected outcome are met
  • Established and oversaw performance targets for call center associates
  • Managed, trained and motivated associates and supervisors to improve knowledge and abilities in Home Improvement field continuously
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Communicated best practices among on-site and external personnel to align efforts and goals
Resolution Expeditor, 07/2015 to 08/2016
The Home Depot IncCity, STATE,
  • Reduced downtime to support quality control, boost revenue, and complete projects on time and under budget
  • Engaged in continuous learning and development opportunities to promote continued performance improvement
  • Handled 125 customers in fast-paced contact center setting in coordination with solid team of 15 customer service associates
Supervisor, 02/2014 to 07/2015
SprintCity, STATE,
  • Managed up to 15 sales/customer service consultants.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
B.S: Business Administration And Management, Expected in 06/2017
South Carolina State University - Orangeburg, SC
A.S: Mass Communications, Expected in 05/2015
Georgia Military College - Milledgeville - Milledgeville, GA
  • Volunteer - Habitat for Humanity
  • Volunteer - Trees of Atlanta
  • Volunteer - Toys for Tots
  • LinkedIn Course - "Nonprofit Management Foundations"
  • LinkedIn Course - "Public Speaking: Energize and Engage Your Audience"
  • LinkedIn Course - "Leading with Vision"
  • Completed Talent Career Center Coaching Program

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School Attended

  • South Carolina State University
  • Georgia Military College - Milledgeville

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  • Sr. Operations Business Analyst
  • Supervisor
  • Resolution Expeditor
  • Supervisor


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