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A strong passion for creating opportunities to give back to communities and non-profit organizations. Highly motivated and success driven customer focus manager with eight years of impeccable customer service experience in leadership roles. Excellent entrepreneurial spirit with a proven track record of succeeding in fast-paced environments. Strong organizational skills and ability to multi-task while delivering successful results.
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Connexion Point – Memphis, TN,
- Partner with field level and cross-functional coordination with corporate partners to amplify Building Services message, strategy and, social impact with external and internal audiences
- Monitor, analyze and report out on compiled research data and give professional presentations highlighting finds and recommended optimizations
- Conduct P&L statement analysis to improve daily operations, increase revenue and reduce costs
- Provide guidance and partnership to arrange volunteer opportunities with United Way of Greater Atlanta for associates at Home Depot's Building Services department
- Establish working relationships with clients by organizing various events for 1,300 U.S. Retail Operations associates
- Manage administrative logistics of events planning, including contract signing, fee collection, event booking and, event promotions
- Participated in THD Foundation team's pilot to provide candid feedback on United Way of Greater Atlanta systems and programs for volunteer opportunities
Connexion Point – San Antonio, TX,
- Developed strong working partnership with 107 Private Brands vendors to ensure vendors understood Home Depot's mission and expected outcome are met
- Established and oversaw performance targets for call center associates
- Managed, trained and motivated associates and supervisors to improve knowledge and abilities in Home Improvement field continuously
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Communicated best practices among on-site and external personnel to align efforts and goals
The Home Depot Inc – City, STATE,
- Reduced downtime to support quality control, boost revenue, and complete projects on time and under budget
- Engaged in continuous learning and development opportunities to promote continued performance improvement
- Handled 125 customers in fast-paced contact center setting in coordination with solid team of 15 customer service associates
Sprint – City, STATE,
- Managed up to 15 sales/customer service consultants.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
South Carolina State University - Orangeburg, SC
Georgia Military College - Milledgeville - Milledgeville, GA
- Volunteer - Habitat for Humanity
- Volunteer - Trees of Atlanta
- Volunteer - Toys for Tots
- LinkedIn Course - "Nonprofit Management Foundations"
- LinkedIn Course - "Public Speaking: Energize and Engage Your Audience"
- LinkedIn Course - "Leading with Vision"
- Completed Talent Career Center Coaching Program
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School Attended
- South Carolina State University
- Georgia Military College - Milledgeville
Job Titles Held:
- Sr. Operations Business Analyst
- Supervisor
- Resolution Expeditor
- Supervisor
Degrees
- B.S
- A.S
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