SEARCH

Sr. Operations Business Analyst Resume Example

Love this resume?Build Your Own Now
RW
SR. OPERATIONS BUSINESS ANALYST
Professional Summary

A strong passion for creating opportunities to give back to communities and non-profit organizations. Highly motivated and success driven customer focus manager with eight years of impeccable customer service experience in leadership roles. Excellent entrepreneurial spirit with a proven track record of succeeding in fast-paced environments. Strong organizational skills and ability to multi-task while delivering successful results.

Skills
  • Servant Leadership
  • Self Starter with Entrepreneurial Spirit
  • Excellent Verbal, Written and Presentation Communication Skills
  • Strong Organizational Skills and Ability to Multitask
  • Proven Track Record of Administering and Maximizing Budgets
Work History
05/2018 to CurrentSr. Operations Business AnalystCompany Name | City, State
  • Partner with field level and cross-functional coordination with corporate partners to amplify Building Services message, strategy and, social impact with external and internal audiences
  • Monitor, analyze and report out on compiled research data and give professional presentations highlighting finds and recommended optimizations
  • Conduct P&L statement analysis to improve daily operations, increase revenue and reduce costs
  • Provide guidance and partnership to arrange volunteer opportunities with United Way of Greater Atlanta for associates at Home Depot's Building Services department
  • Establish working relationships with clients by organizing various events for 1,300 U.S. Retail Operations associates
  • Manage administrative logistics of events planning, including contract signing, fee collection, event booking and, event promotions
  • Participated in THD Foundation team's pilot to provide candid feedback on United Way of Greater Atlanta systems and programs for volunteer opportunities
08/2016 to 05/2018SupervisorCompany Name | City, State
  • Developed strong working partnership with 107 Private Brands vendors to ensure vendors understood Home Depot's mission and expected outcome are met
  • Established and oversaw performance targets for call center associates
  • Managed, trained and motivated associates and supervisors to improve knowledge and abilities in Home Improvement field continuously
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Communicated best practices among on-site and external personnel to align efforts and goals
07/2015 to 08/2016Resolution ExpeditorCompany Name | City, State
  • Reduced downtime to support quality control, boost revenue, and complete projects on time and under budget
  • Engaged in continuous learning and development opportunities to promote continued performance improvement
  • Handled 125 customers in fast-paced contact center setting in coordination with solid team of 15 customer service associates
02/2014 to 07/2015SupervisorCompany Name | City, State
  • Managed up to 15 sales/customer service consultants.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
06/2017B.S | Business Administration And ManagementSouth Carolina State University, City, State
05/2015A.S | Mass CommunicationsGeorgia Military College - Milledgeville, City, State
Accomplishments
  • Volunteer - Habitat for Humanity
  • Volunteer - Trees of Atlanta
  • Volunteer -Toys for Tots
  • LinkedIn Course - "Nonprofit Management Foundations"
  • LinkedIn Course - "Public Speaking: Energize and Engage Your Audience"
  • LinkedIn Course - "Leading with Vision"
  • Completed Talent Career Center Coaching Program
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

96Excellent
Resume Strength
  • Measurable results

Resume Overview

School Attended

  • South Carolina State University
  • Georgia Military College - Milledgeville

Job Titles Held:

  • Sr. Operations Business Analyst
  • Supervisor
  • Resolution Expeditor

Degrees

  • 06/2017 B.S | Business Administration And Management
    05/2015 A.S | Mass Communications

Similar Resumes

View All
Sr.-Operations-Business-Analyst-resume-sample

Sr. Operations Business Analyst

Riverdale, Georgia