sr manager is t resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Links
www.linkedin.com/in/Jessica-Claire-9b813a127
Professional Summary
Versatile Senior Manager specializing in Information Technology and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Offering strong cross-functional collaboration skills to provide teams with support and guidance to surpass expectations.
Skills
Cross-Functional Collaboration
Team Leadership
Vendor Relationship Management
Process Improvement
Service Level Agreements
Due Diligence
Procurement
Internal Auditing
SalesForce Administration
Office 365 Administration
Barracuda Administration
Okta Administration
Project Management
Troubleshooting And Problem Resolution
Data-Driven Decision-Making
Work History
Sr. Manager, IS&T, 11/2020 - Current Electronic Warfare Associates – Mount Laurel, NJ,
Supervised and directed Business Technology and Senior Support Analysts team to keep projects on-track and tasks prioritized.
Maintained a %97 customer satisfaction rating with a team of two while company growth continued.
Responsible for acquisition due diligence.
Responsible for managing/implementing new technology.
Designed IT business continuity plans as part of the COVID-19 response.
Oversee helpdesk that supports over 3000 users remotely.
Completed cost analysis on IT related systems resulting in an annualized savings of $112,000 for company operations.
Built upon communication systems and devised automation work flow initiatives, resulting in streamlined HR processes to improve efficiencies.
Collaborate with vendors to execute savings to franchise network and implement supported technology to company operations.
Manage cross-collaborating projects with various departments to implement solutions to improve existing processes.
Updated system information, making appropriate changes to all documentation.
Managed multiple, large-scale projects across 70 office locations.
Manager, IS, 09/2015 - Current Mohela – Chesterfield, MO,
Cross-trained existing employees to maximize team agility and performance.
Maintained local office infrastructure support for VoIP, network, printers and computer technology.
Raised performance on helpdesk operations by identifying and targeting areas in need of improvement.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Centralized support for many distinct offices, upgrading equipment and standardizing on technology.
Manage technical projects for branch locations, including budgets, timing and necessary resources.
Manage overall customer support and the resources required for exceptional customer service through positive and collaborative communications with all stakeholders.
Automated business functions and streamlined operations.
Held regular IT cadence webinars educating on security, the latest phishing scams and best practices for IT infrastructure.
Implemented Cisco Meraki devices as part of centralized management support for company operations.
Maintained regular audit risk assessments and appropriate risk mitigations.
Developed and maintained relationships with Franchisees, vendors and counter partners in parent company through continual communication and regular meetings.
Systems Administrator, 08/2013 - Current CK Franchising Inc. – City, STATE,
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Maintained the information systems in place at the corporate headquarters, and assisted the franchise community in the resolution of targeted computer related problems or issues under the direction of the Manager of IS.
Maintained secure company data and network operations that were consistent with Sodexo internal audit compliance requirements.
Kept software licenses current for all computers and mobile devices.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Diagnosed and executed resolution for all network and server issues.
Resolved issues and escalated problems with knowledgeable support and quality service.
System Support Technician, 10/2012 - 08/2013 ITT Technical Institute Of Dayton – City, STATE,
Monitored networks and network devices to resolve technical problems quickly.
Managed user accounts for computers, voicemail and phone system.
Troubleshoot reported problems and document steps for issues related to computers, equipment peripherals and phone systems.
Re-image, clean and maintain computers.
Make repair/replacement recommendations to Director.
Provide user training and assistnace.
Perform safety, security and other technical duties as assigned.
Implement software/hardware releases, bug fixes and/or operational improvements as directed by headquarters.
Education
Bachelor of Science: Information Technology, Expected in 09/2012 - Franklin University - Columbus, OH GPA: Status -
Associate of Science: Computer Networking, Expected in 06/2008 - Clark State Community College - Springfield, OH GPA: Status -
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