sr manager global identity resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Forward-thinking Senior Manager adept at managing teams of [Number] employees with [Number] direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.

Focused and passionate IT leader who delivers global Information Technology solutions that capture the business value of products and services. Continued success in leading Identity architecture and engineering teams to drive measurable results while maximizing return on investment. IT Security Leader (IAM) who deploys global products and services while driving operational excellence, strategic development, and organizational development. A positive change agent, motivating and inspiring others to achieve, even when responding to challenging circumstances.

§ Worked with senior leadership across the business to develop roadmaps and the delivery of the solutions.

§ Spearheaded all aspects of project management from scoping, requirements gathering to design, planning, delivery, and support and resource consumption.

§ Provided weekly status updates to executive leadership on project progress, milestone achievements, burn rate, timeline, risks and remediation plans.

§ Developed necessary Statement Of Work (SOW) to engage with vendors and partners advisory and implementation services.

§ Proven ability to lead multiple cross functional teams in matrix organizations, onsite / offshore models and liaison with clients, vendors and various other teams in the organization.

§ Spearheaded Cloud, IAM, IGA and PAM related initiatives with focus on Azure Active Directory, PingIdentity, Saviynt and BeyondTrust.

Leadership Expertise

· Program and Project Delivery

· Talent Management

· Results Driven (Metrics/KPIs)

· Executive Reporting

· Management and Staff Development

· Proven Performer and Leader

· Business/Customer Service Focus

· Vendor and Partner management

· Fiscal Oversight

· Strategic Planning

· Leadership and BU Alignment

· Global Service Delivery

Technical Expertise

· Identity Governance & Administration(IGA)

· Cloud Technologies (Azure/IGA/IAM)

· Access Management (SSO)

· SSO Integration Design Patterns

· Azure Privileged Identity Management (PIM)

· Privileged Access Management (PAM)

· Zero Trust Strategy

· PAM Strategy

· IGA Strategy

· IAM Architecture & Engineering

· Multi-Factor Authentication(MFA)

· Security Architecture

· Migration & Consolidation

· Directory Services (AD/AzureAD/LDAP)

· Web/API Security

· Application Security

· IT Change Management

· Identity Management

· IT Risk & Compliance

· Solution Architecture

· Integration Architecture

Work History
Sr Manager, Global Identity, 04/2021 - Current
Xactly Los Gatos, CA,
  • Guided organizational technology strategy and roadmaps.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Closely collaborated with project members to identify and quickly address problems.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Technical Lead Architect, 11/2005 - 03/2021
Wachovia Bank NA City, STATE,
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Created and implemented innovative business solutions to support corporate objectives.
  • Worked closely with product teams to define and prioritize partner feature requests
  • Supervised deployments and provided troubleshooting and user support.
  • Provided support during customer implementations and applied industry best practices.
Lead Technical Consultant, 08/2003 - 11/2005
Convergys Inc City, STATE,

® I was part of client's architecture team to create reusable components using Java, JSP, Struts, Web Services.

® Analyze the tradeoff between MVC model2 architecture with Business objects vs. EJB.

® Analyze the extendibility of current architecture to Service Oriented Architecture.

® Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system.

® Involved in the Development, Unit Testing and Fixing Issues (MR/TR/IR) for the projects CSM, Premiere/RMS+ Integration and Product Catalog Business Configuration.

® Written JDOQL queries to access the data from Oracle Database.

® Involved in Code Reviews with the project team for all the modules.

® Involved in implementation of the presentation layer (GUI) for the application using JSPs, HTML, CSS and JavaScript.

® Involved in configuration and Usage of Apache Log4J for logging and debugging purposes.

  • Design and configuration of ITSM and other solutions within ServiceNow such as ITBM, CSM, SAM, ITOM etc while driving the overall implementation through to go-live.
  • Provide first class customer service to internal and external customers.
  • Lead client workshops to review and capture business requirements and convert them into technical requirements.
  • Work closely with Business Analysts and Project Managers to develop the agreed solutions.
  • Finalise deployment architecture and solution design.
  • Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
  • Conduct meetings and calls with process owners to sign-off requirements.
  • Coordinate with the implementation team and provide clarity on requirements.
  • Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
  • Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
  • Development of requirement integration components (SSO, LDAP, etc).
  • Development of required client specific reporting.
  • Prepare all client facing and internal deliverables that are technology related.
  • Participate in daily scrum meetings and weekly Agile sprints.
  • Identify opportunities and provide additional value to our clients and work closely with the engagement and client account manager to progress.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.
Bachelor of Science: Bachelors in Technology, Expected in
Sri Venkateswara University - Tirupathi, Andhra Pradesh India,
Status -
Master of Science: Master in Technology, Expected in
Karnatak University - Karnataka India,
Status -
Certification Name - Certification Authority PMP Certification - Project Management Institute, License PMP 1506591.

ITIL 2011 Certification - ITIL, License Candidate 969890.

Radiant Logic VDS Certification - Radiant Logic, Inc.

J2EE Brainbench certification - Brainbench.

Java Certification - Sun MicroSystems, Inc.

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Resume Overview

School Attended

  • Sri Venkateswara University
  • Karnatak University

Job Titles Held:

  • Sr Manager, Global Identity
  • Technical Lead Architect
  • Lead Technical Consultant


  • Bachelor of Science
  • Master of Science

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