Sr It Systems Engineer Project Manager resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Project Manager/Leader versed in all aspects of project and personnel management. People and outcome-oriented professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

  • Project Manage in cross-functional, cross enterprise, geographically distributed teams to successfully complete large and small scale projects.
  • Create an ethical, empathetic, inclusive, productive environment for project teams to openly work through project issues and express their concerns and ideas.
  • Engage in good conflict resolution where individuals feel heard and are part of the resolution and accountability.
  • Effectively communicate cross-team and cross-enterprise in a clear, concise manner that describes the goals and objectives.
02/2019 to Current Sr. IT Systems Engineer (Project Manager) Leidos Holdings Inc. | San Dimas, CA,

Worked as a Project Manager for Business Service's Unit performing the following roles:

  • Developing Project Plans
  • Developing Milestones and Deliverables
  • Developing Resource Management Plans
  • Developing Cost and Project Budgets
  • Developing RACI and Role Definition Charts
  • Develop Tracking Charts for Project Progression
  • Developing Executive Presentations for Project Updates and Communication to Leadership and Steering Committee’s
  • Developing Project Time-lines
  • Experience running POC for technical teams
  • Agile work management

Instrumental in moving existing outdated DCIS (Data Center Infrastructure Services) intake process into TFS (Team Foundation Server) tooling, creating new process with team members, performing TFS training and creating SOP for technical staff for all areas of new process. Also helped migrate into ADO and develop process, train staff, and provide support.

10/2012 to 01/2019 Sr. IT Systems Engineer Mayo Clinic (Windows Engineering Unit) | City, STATE,
  • Improved organization and work flows by developing 5 TFS teams using both Agile and Kanban work flows used inside Windows Engineering Unit. Acted as SCRUM Master and SME (subject matter expert) for TFS in WEU.
  • Collaborated with SQL Team Lilly Plahmer and IADT to help design, develop and implement IADT (Infrastructure Architecture Design Team) Lite process with Windows and SQL to streamline the Windows virtual machine/ SQL design project process - The process integrates various roles such as project management, PIC coordination, project analysis, and system design. The teams impacted by the process include Storage, SQL, Middleware, Windows Engineering, SMS and IADT. The process helped in reducing the number of overall backlogged projects across DCIS and improved customer satisfaction.
  • Implemented Password Vault Solution for DCIS - The password vault improved security of privileged account passwords across multiple DCIS units, SMS, OSS, and HTM.
  • Consult and build server solutions as part of the WEU Design Team for application teams across Mayo Clinic for clinical and business solutions.
02/2010 to 10/2012 EForms Application Designer/Developer Mayo Clinic | City, STATE,
  • Developed over 100 dynamic template applications for the Patient Correspondence System. Trained and coordinated other team members to assist with various task of the PCS system. Worked closely with project management, analyst, and vendor to create templates incorporating Mayo Clinic business rules, best practice standards, and quality assurance.
  • Worked on projects involving LiveCycle eForm applications and print projects. Project work involved gathering requirements, developing code and interface design, providing user testing, release planning, customer communication, and on-going support. Other work in unit included writing tech specifi cations, providing scripting examples for team to utilize, and creating training materials.
  • Co-created eForm application for the Family 48 Immunization Clinic on October 6, 2012. The Family Flu Clinic provided immunizations to approximately 4,500 Mayo employees and family members within a seven hour period. The application developed for the event featured a preregistration system, patient tracking system, a vaccination ticketing system, and a system to help the fl ow of patients and their information throughout the clinic.
11/2006 to 02/2010 Clinical and Administrative Document Designer Man Power Professional (At Mayo Clinic) | City, STATE,
  • Developed and Designed print and electronic forms and publications for Mayo Clinic.
  • Worked with customers to present mockups and collect information for adjustments.
Education and Training
Expected in 03/2013 Bachelor of Science | IT And Application Development Kaplan University, , GPA:
Expected in 05/2006 Bachelor of Arts | Graphic Design Winona State University, Winona, MN GPA:
Expected in 12/2003 Associate of Science | Computer Graphics Rochester Community And Technical College, Rochester, MN GPA:
  • Professional SCRUM Master, SCRUM.ORG - 2021
  • Project Management Basics, RCTC - November 18, 2014

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Resume Overview

School Attended

  • Kaplan University
  • Winona State University
  • Rochester Community And Technical College

Job Titles Held:

  • Sr. IT Systems Engineer (Project Manager)
  • Sr. IT Systems Engineer
  • EForms Application Designer/Developer
  • Clinical and Administrative Document Designer


  • Bachelor of Science
  • Bachelor of Arts
  • Associate of Science

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