Sr Fraud Investigator Chargeback Analyst resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst capable of determining risk levels and communicating effectively with clients and internal personnel.

  • Fraud patterns
  • Risk level determination
  • MS Office
  • I-9 documentation
  • Payroll policies and procedures
  • Garnishment processing
  • Record-keeping
  • Training and Development
  • Forecasting
  • Medical coding understanding
  • Insurance claims
  • Deposit processing
  • Conflict resolution
  • Decision-making
  • Analytical
  • Credit card fraud
  • Interviewing capabilities
  • Fraud and anomaly analysis
  • Account information review
  • Judgmental lending
  • Credit analysis
  • Information verification
  • Oral and written communications
  • Banking regulations
Sr. Fraud/Investigator & Chargeback Analyst, 10/2016 to 10/2020
Andover Public SchoolsAndover, MA,

Demonstrated self-reliance by meeting and exceeding workflow needs.

  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Review and verify KYC variances
  • Experience in TSYS, Transact and Lexis Nexis
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Requested financial documents from customers.
  • Responded to fraud alerts, chargebacks and disputes.
  • Resolved over 60 customers accounts each day and processed transactions, balance transfers, including deposits and withdrawals.
  • Handled and resolved merchant issues such as escalations and chargebacks.
Covid-19 Contact Tracer, 05/2020 to 09/2020
DeloitteCity, STATE,
  • Met schedule and deadlines by ensuring that work was completed efficiently.
  • Completed all daily administrative tasks, including responding to emails, filing paperwork promptly.
  • Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with
  • Use data management platforms to call all contacts of anyone diagnosed with COVID-19 to conduct a symptom check and refer them for further testing as appropriate.
  • Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease
Medical Billing Coder & Payroll Administrator, 08/2012 to 08/2016
Loving Arms Health ServicesCity, STATE,
  • Logged all requests for medical records into spreadsheets.
  • Recognized by management for providing exceptional customer service.
  • Leveraged ICD-9 to ICD-10 Coding to input and compile data gathered from various sources.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Distributed expenditure, encumbrances, receipts and receivables according to schedules.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Managed payroll and time and attendance systems.
  • Onboarded new employees in time reporting and payroll systems.
  • Prepared and maintained support documentation.
Director of Child Development, 07/2008 to 08/2016
Kennerly Temple Child Development CenterCity, STATE,
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Boosted program outreach with community engagement strategies and talks to area St Louis Public School Parent Liaisons and Urban Community Assistance groups.
  • Improved operations by working with team members and customers to find workable solutions.
  • Achieved cost-savings by developing functional solutions to revenue problems.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Maintained annual and monthly budgets.
  • Managed accounts payable for organization of 14 personnel.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties, employment benefits and by scheduling job related training.
Education and Training
: Early Childhood Education, Expected in
Stanly Community College - Albemarle, NC
GED: , Expected in 04/2007
North County Technical High School - Florissant, MO
Associate of Applied Science: Diagnostic Medical Sonography, Expected in
College Of Southern Nevada - Las Vegas, NV

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Resume Overview

School Attended

  • Stanly Community College
  • North County Technical High School
  • College Of Southern Nevada

Job Titles Held:

  • Sr. Fraud/Investigator & Chargeback Analyst
  • Covid-19 Contact Tracer
  • Medical Billing Coder & Payroll Administrator
  • Director of Child Development


  • Some College (No Degree)
  • GED
  • Associate of Applied Science

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