Sr Fraud Investigator Chargeback Analyst resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst capable of determining risk levels and communicating effectively with clients and internal personnel.
Skills
Fraud patterns
Risk level determination
MS Office
I-9 documentation
Payroll policies and procedures
Garnishment processing
Record-keeping
Training and Development
Forecasting
Medical coding understanding
Insurance claims
Deposit processing
Conflict resolution
Decision-making
Analytical
Credit card fraud
Interviewing capabilities
Fraud and anomaly analysis
Account information review
Judgmental lending
Credit analysis
Information verification
Oral and written communications
Banking regulations
Experience
Sr. Fraud/Investigator & Chargeback Analyst, 10/2016 to 10/2020 Andover Public Schools – Andover, MA,
Demonstrated self-reliance by meeting and exceeding workflow needs.
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Review and verify KYC variances
Experience in TSYS, Transact and Lexis Nexis
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Requested financial documents from customers.
Responded to fraud alerts, chargebacks and disputes.
Resolved over 60 customers accounts each day and processed transactions, balance transfers, including deposits and withdrawals.
Handled and resolved merchant issues such as escalations and chargebacks.
Covid-19 Contact Tracer, 05/2020 to 09/2020 Deloitte – City, STATE,
Met schedule and deadlines by ensuring that work was completed efficiently.
Completed all daily administrative tasks, including responding to emails, filing paperwork promptly.
Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with
Use data management platforms to call all contacts of anyone diagnosed with COVID-19 to conduct a symptom check and refer them for further testing as appropriate.
Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease
Medical Billing Coder & Payroll Administrator, 08/2012 to 08/2016 Loving Arms Health Services – City, STATE,
Logged all requests for medical records into spreadsheets.
Recognized by management for providing exceptional customer service.
Leveraged ICD-9 to ICD-10 Coding to input and compile data gathered from various sources.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Streamlined day-to-day office processes to meet long-term goals.
Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
Distributed expenditure, encumbrances, receipts and receivables according to schedules.
Responded to employee inquiries regarding payroll and timekeeping.
Managed payroll and time and attendance systems.
Onboarded new employees in time reporting and payroll systems.
Prepared and maintained support documentation.
Director of Child Development, 07/2008 to 08/2016 Kennerly Temple Child Development Center – City, STATE,
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Boosted program outreach with community engagement strategies and talks to area St Louis Public School Parent Liaisons and Urban Community Assistance groups.
Improved operations by working with team members and customers to find workable solutions.
Achieved cost-savings by developing functional solutions to revenue problems.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Maintained annual and monthly budgets.
Managed accounts payable for organization of 14 personnel.
Processed rehires, transfers, terminations, garnishments and withholdings.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties, employment benefits and by scheduling job related training.
Education and Training
: Early Childhood Education, Expected in Stanly Community College - Albemarle, NC GPA:
GED: , Expected in 04/2007 North County Technical High School - Florissant, MO GPA:
Associate of Applied Science: Diagnostic Medical Sonography, Expected in College Of Southern Nevada - Las Vegas, NV GPA:
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