Experienced Sr. Director of Risk Management professional successful in building and motivating dynamic and diverse teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns and contributing new ideas that drive results.
Outstanding Scholastic Accomplishments
Lead and direct the six primary teams of the National Risk Management Service Center (NRMSC): Collections, Evidence Preservation, Field Support Services, Occupational Claims, Property Damage, and Service, in both tactical and strategic initiatives aimed at mitigating company risk.
Enhance the NRMSC's foundational principle of customer service and everything that means for each of the unique teams.
Minimize financial exposure to Union Pacific through sound tactical and strategic activities while upholding high ethical standards. Manage the budget, payout, and reserve.
Effectively administer NRMSC's human resources; 1)Ensure comprehensive job agreements, 2)Conduct or participate in performance reviews. 3)Oversee the disposition of all merit increases and incentive awards, 4)Review employee developmental action plans, 5)Evaluate overall personnel needs and organizational structure, 6)Provide for broad and consistent training programs, and 7)Ensure comprehensive succession planning.
Work with internal partners in Law, Safety, Health & Medical Services, Operations, Finance, Marketing & Sales, etc. to execute cross-functional activities that result in 1)a safe workplace, 2)appropriate and science-based regulations and judicial rulings, 3)defense of unfounded claims, 4)assessment, mitigation and resolution of compensable claims, and 5)appropriate legal and medical compliance.
Provide communication and training for specified NRMSC functions to field claims and law personnel. Provide periodic updates to the field via e-mail, system-wide conference calls, newsletters, etc. as programs are updated and modified. In addition, provide education on specified NRMSC programs cross-functionally to key departmental officials at all levels to enhance their understanding of the value offered by the NRMSC and the potential risks of failed mitigation strategies, i.e. evidence preservation failures.
Leverage technology to improve efficiency, accuracy, and customer satisfaction through the management and use of call center technologies to make services easily accessible to the field, use of computer technology to track evidence and ensure data integrity, and ensuring application of other leading-edge technologies to enhance our ability to defend claims presented against the railroad. Examples include retrieval of automobile "black box" evidence, and use of onboard locomotive cameras (TIR's) to document driver actions in incidents.
Lead Go Team response to catastrophic critical incidents across the system.
In my duties as a Director Risk Management for the Dallas Division, my team is responsible for the handling of personal injury claims and critical incidents in Texas, Oklahoma, and Kansas.
I completed over 25 PowerPoint presentations to different cross-functional workgroups in 2016.
I also manage fiduciary responsibilities to include approval of expense reports and claim payouts.
I work in partnership with Human Resources and Headquarters with regards to interviewing and evaluating prospective new hire candidates.
I also implement training and development of the field staff to achieve optimum skills enhancement in the areas of investigation, handling, and disposition of claims.
Provide field assistance with regards to management and response to catastrophic incidents in assigned territories to include: Oklahoma, New Mexico, and Texas.
Team Leader for the Risk Management Public Safety Team.
The team has a core function in supporting Form C initiatives to include conducting Form C audits and presentations to oil and gas companies and support the industry. The team has conducted presentations to over two thousand people in 2016.
I have resolved several cases with structured settlements.
I am very familiar with Union Pacific's structured settlement process.
The Dallas Division has the highest direct handling rate for lost workday trauma cases on the system.
Investigation of claims involving personal injuries and/or death of employees, motorists, licensees, trespassers, or others on or about the railroad property; fires and/or property damages caused by railroad operations; accidents involving joint facilities, AMTRAK or industries; and any other event which may result in claims against the Company.
Medical management of employee personal injuries to facilitate return to normal job duties and/or consideration of internal and external job placements when required.
Worked with DP&M Director Terry Owens to identify and visit rehabilitation facilities in Shreveport, San Antonio, and Laredo. The visits have been instrumental in obtaining: quality functional capacity evaluations, effective work conditioning, and work hardening programs.
Facilitate evaluation and resolution of claims with employees, plaintiff's attorneys, and litigation defense.
Highest three-year average direct handling rate of 75% for lost time FELA cases in the Southern Region.
The highest number of settlements and case closures 1/2012 through 12/2013.
Provided over 30 PowerPoint presentations in 2013 to the following: new hire, SIP, and FIT classes.
Working in partnership with Harding Rome and Bill Spaar with Form C process to include: conducting Form C audits, developed the Form C audit form, oil & gas public safety presentations (Spanish & English), an active member of the San Antonio Public Safety Team, leading the partnership with Mark Rowe's team to develop Form C database which is due to roll out by second quarter 2014.
Highest closure and customer satisfaction rates first quarter 2008.
Investigate, evaluate and equitably settle claims in accordance with the terms and conditions of the policy contract applicable to the liability facts and damages.
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
Investigate and assess damage to property and create or review property damage estimates.
Establish and monitor appropriate claim reserves.
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
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