An Information System Specialist with experience in support, installation, implementation, configuration, documentation and troubleshooting for a wide variety of desktop, network, and unified communications devices, systems, and technologies.
Diagnosed hardware and software failures and resolved technical issues with a 96.5% success rate.
Reduced company IT expenditures by refurbishing used computers and technological equipment.
Served as Project Manager for numerous new equipment and software implementations.
Recipient of the Superior Award in 2009.
The Associate of Applied Science Degree in Computer Science Technology-Mathematical/Scientific Concentration
Performs design, maintenance, installations, deployments, upgrades, configuration, support and other technical duties as needed or directed.
• Delivers long term support/management and troubleshoots/resolves issues daily.
• Provides site-specific training, documentation, support, and ongoing knowledge transfer to other associates and clients/end users.
• Provides telephone, face-to-face, and remote support to clients/end users.
• Performs other duties as assigned.
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