Sr Corporate Travel Advisor resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Microsoft Office – Outlook, Excel and Word.
Budgeting
Leadership
Meetings
Organizational skills
Problem solving skills
Administrative tasks
Collaboration
Relationship management
Goal-oriented
Processes and procedures
Performance reporting
Contract review and recommendations
Continuous improvements
Systems implementation
Process improvement strategies
Experience
Sr. Corporate Travel Advisor, 12/2012 - 08/2020 T And T Inc. – City, STATE,
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Communicated security issues and protocols to clients traveling to unstable countries or locations.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Aided senior leadership during executive decision-making process, and generated daily reports to recommend corrective actions and improvements.
Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate.
Consumer Travel Advisor, 11/2011 - 11/2012 American Express Business Group – City, STATE,
Provided exceptional delivery of travel services exclusively to American Express Centurion Consumer Card members.
Excellent customer service orientation internally and externally.
Expert knowledge in international and domestic destinations and travel documentation requirements.
Liaison between vendors and client to ensure proper communications and ensure deadlines are met.
Maintained and generated weekly tracking records in order to collaborate with department manager.
Maintained professional, courteous and timely communications with travelers to assist in all aspects of trip.
Worked exclusively with our Bio Tech client Amgen on major product launches and client/staff meetings.
Supervised a crew of 20 in daily operations, including evaluations and training.
Assisted in conducting regular meetings and monitoring performances for my team.
Worked directly with my manager to set up weekly schedules to assure work was completed on time.
Assisted with observing and evaluating employee performance and provided appropriate feedback.
Monitored and disseminated work duties to my team.
Proof read and checked contents of budget reports.
Create and file automated folders, day to day data entry for reports.
Office duties include answering incoming calls, data entry, typing, filing, create spreadsheets, distributing incoming mail.
Assisted when needed to answer incoming calls, booking flights, accommodations and ground transportation.
Assisted supervisor to develop and implement an effective workflow for my team.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Assisted management in the hiring process and new team member training.
Sr. Meeting Planner/Team Leader Supervisor, 12/1999 - 07/2008 BCD Group – City, STATE,
Worked exclusively with a large Bio Tech client Amgen on major product launched and client/staff meetings.
Assisted in conducting regular meetings and monitoring performance for my team.
Supervised a crew of 15 in daily operations, including evaluation and training.
Monitored and disseminated work duties to my team.
Proofread and checked contents of budget reports.
Create and file automated folders, day to day data entry for reports Assisted when needed to answer incoming calls, booking flights, accommodations and ground transportation.
Assisted supervisor to develop and implement an effective workflow for my team.
Provided ongoing training to address staff needs.
Developed position rotation to support continuous improvement and operator development.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Created training manual for all employees to use as reference guide.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Awarded Circle of Excellence 2001 and 2005.
Education and Training
Certified Travel Consultant: Travel Management, Expected in 2005 - Travel University - Omaha, NE, GPA:
Certificate in Hospitality: , Expected in 1997 - Hospitality and Trade Institute - , GPA:
Certification: Tourism And Travel Management, Expected in 1987 - Mountain States Travel Institute Completion - Aurora, CO, GPA:
Accomplishments
Coordinated global conferences with over 2500 attendees.
Won 2 "Circle Of Excellence" within my travel management company.
Promoted from Travel Consultant to Team Lead, in less than 12-months
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