Sr Business Operations Manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Passionate Sr. Business Operations Manager with top-notch leadership, project management and planning abilities looking for position of Business Operations Specialist. Enthusiastic with years of experience planning, leading and improving activities to support successful business operations. Creative solutions architect with real-time problem-solving flexibility. Strategic in developing policies, managing staff with focusing on motivating staff and working with diverse personality types to drive improvements with building and retaining high-performing teams.

  • Microsoft Excel, Word
  • Project Management
  • Business operations management
  • Strategis Planning
  • Vendor Management
  • Contracts
  • Resource allocation
  • Budgeting
  • Customer service
  • Communications
  • E-commerce
Rockwell Institute Bellevue, WA, Expected in 04/2016 Real Estate License : Real Estate - GPA :
Rockwell Institute Bellevue, WA, Expected in 06/2015 Life And Disability License : Life And Disability License - GPA :
University of Washington Seattle, WA Expected in 02/2008 Management For High Performance & Retention : Management For High Performance And Retention - GPA :
University of Washington Seattle, WA Expected in 01/2009 Project Management Certificate : Project Management - GPA :
New Horizon Learning Center Tempe, AZ, Expected in 08/2001 Web Design Certificate : Web Design - GPA :
Glendale Community College Glendale, CA Expected in 2001 Computer Science Certificate : Computer Science - GPA :
Vitebsk State Technological University Vitebsk, Belarus, Expected in Master of Science : Manufacturing Engineering - GPA :
Minsk State Technological College Minsk, Belarus, Expected in Bachelor of Arts : Fashion Design And Technology - GPA :
Work History
Appfolio - Sr. Business Operations Manager
Venice, CA, 12/2013 - Current
  • Diversified Northwest property acquisition, investment and sales entity with burgeoning portfolio of marketable assets, Registered as LLC in 2013; actually began privately investing in real estate in 2007
  • Handles initial research and due diligence on potential residential and commercial properties for investment; acquires property; orchestrates and project-manages renovations to prepare for ultimate divesture
  • Cultivates and manages relationships with contractors, subcontractors, vendors, real estate agent and brokers, and title companies. Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Prepares and negotiates contracts for property purchases, completes holistic SWOT analyses to determine renovation necessities and profit potentialities to maximize ROI on each acquisition
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. Identified and solved complex strategy problems to drive organizational goals.
  • Hires and manages contractors; controls project lifecycles from initial scope identification through resource allocation, budget tracking, inventory control, inspection management, quality control, punch list, delivery, and sign-off; orchestrates multiple projects simultaneously. Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Autonomously managed ambiguous projects with budgets worth up to $1,000,000 and negotiated cost savings over $250,000
  • Since 2015 alone has purchased, renovated, and sold no less than dozen properties to build investment portfolio with overall profit margin expansion from zero to $684,000+
  • Participated in regional trade shows.
  • Manage monthly and yearly P&L statements.
Dupont Grocery/Arsland Inc - Principal Business Operations Manager
City, STATE, 01/2005 - 10/2013
  • Corporate entity encompassing multiple businesses, including recycling company, commercial real estate firm and two retail stores. Served as Principal Operations Manager for entire group and Office Manager for each business. Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies
  • Oversaw day-to-day business operations, including supervising 30+ person team across 4 sites
  • Initiated, developed and implemented daily operations plans such as delivery routes, daily inventory control and reconciliation
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
  • Increased profit margin by 35% successfully negotiating costs with vendors and supplies
  • Managed payroll and HR responsibilities, all vendor relationships, vendors management, accounts payable/receivable, account reconciliation, inventory control, merchandise planning, site merchandising, office/information systems management
  • Handled document management for Commercial Real Estate firm Arsland, Inc. for each job site in progress
  • Proven track record on managing and executing large projects form start to finish, including project management, data gathering and problem solving
  • Managed contractor and subcontractor relationships. Reduced average contract expenses by 25% through aggressive negotiations with vendors
  • Tracked progress via project management software and Microsoft Excel
  • For Recycle Washington (digital recycling company), assisted with branding and marketing efforts
  • Increased sales and brand exposure by designing and maintaining website and service materials, brochures and optimizing target audience reach
  • Managed most critical professional relationships, including Gates Foundation
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach
  • Created and implemented virtual office system (merchandising and inventory management) for Dupont Grocery, Inc. two stores, accessible by any employee
AWL & Associates - Project Manager & Business Development Specialist
City, STATE, 06/2000 - 02/2005
  • Specialist in marketing, sales, and distribution of wholesale watches, clocks, and related parts and accessories, Significant contributor to company's ability to market, monetize, expand brand awareness, and modernize its operations to remain relevant players in highly competitive and evolving industry and marketplace. 5+ years of experience in e-commerce digital merchandising with executing highly visible online brand "Watchliquidators"
  • Established web presence critical to fledgling company's ability to market and sell its products and maintain business relevance
  • Designed and managed website
  • Conducted A/B testing that increased 70% in incremental sales and audience reached by 126%
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Initiated, designed and launched Ebay-based sales portal ("Watchliquidators"). Built and merchandised high volume of digital content, ensuring content is presented with quality and accuracy
  • Hired and educated key personnel in appropriate production methods to achieve expectations and meet quality control standards and meets high aesthetic bar
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Delivered projects to pre-determined budget, maintaining time parameters and quality standards
  • Finalized project financial records while collaborating with financial controllers and executives
  • Handled product postings, messaging/marketing communications, updates, payment processing and shipping logistics
  • Managed product selection and pricing
  • Developed and managed vendor relationships locally and Internationally
  • To help manage rapid growth, created two software tools for shipping department that included security and encryption features, extracting data from Ebay and transferring it seamlessly to AWL's database
  • Significant contributor to 500% revenue growth in three years
Mila Corporation - Manufacturing Engineer/Lead Designer
City, STATE, 08/1988 - 06/1999
  • Specialist in design, fabrication, and Global Marketing of high-end men's and women's fashions and accessories, Traveled three-to-four times per year to attend fashion shows locally and internationally and assist in Marketing Mila's various lines
  • Played proactive role in development of new fashion lines; ideated designs and drew initial sketches, remaining cognizant of target markets, demographics, fabric, production costs and desired margins
  • Strong experience as Fashion Designer with Mila Corporation
  • Established liaison with Buyers and Forecasters, cultivating valuable business contacts and gathering input on pending fashion trends
  • Collaborated design ideation with Marketing and Design team members to produce samples. Developed product packaging and merchandising vehicles
  • No design was ever rejected; consistent track record of producing the best-selling garments
  • Responsibilities as Mila's Manufacturing Engineer included overseeing production processes and sourcing suppliers, selection and procurement of patterns and trims, reengineering of existing designs for mass production, supervision of garment sample making, and quality control management
  • Implemented the German pattern making system "Muller & Son" on brand new computer system, which greatly increased efficiency and reduced waste/errors, as well as improving overall logistics of the production line
  • Worked directly with Italian and German vendors to negotiate costs and complete transactions

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Resume Overview

School Attended

  • Rockwell Institute
  • Rockwell Institute
  • University of Washington
  • University of Washington
  • New Horizon Learning Center
  • Glendale Community College
  • Vitebsk State Technological University
  • Minsk State Technological College

Job Titles Held:

  • Sr. Business Operations Manager
  • Principal Business Operations Manager
  • Project Manager & Business Development Specialist
  • Manufacturing Engineer/Lead Designer


  • Real Estate License
  • Life And Disability License
  • Management For High Performance & Retention
  • Project Management Certificate
  • Web Design Certificate
  • Computer Science Certificate
  • Master of Science
  • Bachelor of Arts

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