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Sr. Business Analyst Resume Example

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SR. BUSINESS ANALYST
Professional Summary
Need and objective statement tailored to the position that I'm applying for.
Experience
January 2007 to Current
Company NameCity, StateSr. Business Analyst
  • Manage relationships between midrange vendor and internal system administrators, Manage the approval process for changes to the midrange environment, Responsible for approval of all midrange and infrastructure production changes implemented by vendor, Established mainframe/midrange/telephony governance committee, Developed and implemented operational procedures for contacting vendor, Responsible for reviewing and approving vendor technical specification the enterprise, Perform the role of IT Disaster Recovery Coordinator, Manage the disaster recovery process for the infrastructure environment, Manage problem resolution, Coordinate with Risk Management to Conduct end user and technical team.
January 2004 to January 2007
Company NameCity, StateSupervisor
  • Project Manager for deployment projects, Managed annual company investments in desktop hardware, Managed (in conjunction with IS Sourcing) software licenses keeping Piedmont compliant, Managed the implementation of desktop standards and activities that maintain proper security for the end user computing environment, Responsible for researching and keeping abreast of new end user technologies to promote efficiencies throughout the corporation and proactively demonstrate them for review, Managed the support activities of Information Center Analysts and Hardware Support Technicians to support the end users' desktop computing needs, as well as support and promote IS Helpdesk activities, Managed monthly patching activities that provide current security and feature sets for desktop hardware and server hardware, Identified and documented processes for end user support environment, Developed, maintained, and communicated Service Level Agreements for the desktop computing environment while managing customer expectations, Worked with the lines of business to ensure that requirements for end user software applications were met.
January 2001 to January 2004
Company NameCity, StateNT Administrator
  • Responsible for the design, operation and support of the Windows server environment., Supported Windows 2000 Operating systems, on DELL, HP, and Virtual Server (VMware ESX Server) platforms by configuring and installing computer hardware, operating system, and third party software, Administered backups for all Windows servers and applications, using Veritas NetBackup and Computer Associates ArcServe, Monitored production servers using HP OpenVeiw Operations for Windows and The Argent Guardian, Managed the implemented and provided continuing support for Systems Management Server and Veritas NetBackup, Consulted with End User Support Manager and Lines of Business to implement Group Policy setting in the Windows 2000/2003 Active Directory Domain, Configured and maintained DNS, WINS and DHCP in the Windows 2000/2003 Active Directory Domain, Acted as a liaison between End User Support and Windows System Administrators to ensure that technical requirements and standard were being met.
January 2000 to January 2001
Company NameCity, StateInformation Systems Analyst
  • Maintained licensing for the all end user software in the company, Assessed software for end user computers and provide recommendation, Established desktop standards and software installation procedures, Trained coworkers in installation of new software, Acted as a liaison between application programmers and End User support, Acted as a liaison between the Windows System Administrators and End User Support.
  • Documented software installation procedures, Provided technical expertise on client/server projects.
January 1998 to January 2000
Company NameCity, StateProduct Support Specialist
  • Coordinated the purchase of PC related software for users and maintain accurate software license information, Provided technical support to Desktop Support Services customers, Worked closely with hardware technicians to resolve hardware/software problems, Organized deployment plans for problem tracking software, Implemented procedure to automate software installation process using Seagate WinInstall, Installed, configured, and troubleshot company standard and nonstandard software including but not limited to: Windows 95/NT/2000, Microsoft Office 97 Professional, Microsoft Project 98, Rumba 5.2/6.0, and Oracle 8.0.
January 1995
Company NameCity, StateMainframe Helpdesk Coordinator
  • Performed first level determination and problem resolution, Determined severity level of problems, Recorded problems in automated tracking system, Placed necessary calls to vendors, Generated management reports on high severity problems, Assisted users with terminal problems.
Education
2007
Wingate University
City, StateBusiness
Bachelor Liberal ArtsBusiness
1999
Central Piedmont Community College
City, StateApplied Science - Information Systems Technology
AssociatesApplied Science - Information Systems Technology
1995
King's College
City, StateComputer Applications and Programming
DiplomaComputer Applications and Programming
Skills
Active Directory, ArcServe, automate, client/server, computer hardware, hardware, DELL, DHCP, Disaster Recovery, DNS, Guardian, Hardware Support, HP, investments, mainframe, managing, Microsoft Office 97, Microsoft Project 98, Windows, Windows 2000, 2000, Windows 95, NT, enterprise, Operating systems, operating system, Oracle 8.0, problem resolution, processes, researching, Risk Management, Rumba 5.2, servers, Service Level Agreements, Systems Management Server, software installation, specification, technical support, User Support, Desktop Support, telephony, Veritas NetBackup, WinInstall, Windows server
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Resume Overview

School Attended

  • Wingate University
  • Central Piedmont Community College
  • King's College

Job Titles Held:

  • Sr. Business Analyst
  • Supervisor
  • NT Administrator
  • Information Systems Analyst
  • Product Support Specialist
  • Mainframe Helpdesk Coordinator

Degrees

  • Business Bachelor Liberal Arts
    Applied Science - Information Systems Technology Associates
    Computer Applications and Programming Diploma

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