To obtain a position within a successful and challenging department
which will allow me continued growth and development.
Cruises LtdFebruary 2007 to CurrentSr. Business Analyst Miami, Fl.
Responsible for the administration of the Royal Caribbean, Celebrity Cruises and Azamara Club Cruises Guest Transfer Services in all turnports worldwide.
This includes financial planning, forecasting and analysis.
Involved in many aspects of new and existing vendor relationships including the competitive bid process, negotiations, contracting, operations planning and reporting, invoice review and training.
Interact with Account Managers and ground handlers in the operations of guest transfers including monitoring of performance, identifying opportunities for improved or new product offerings.
Develop and maintain transfer codes for all markets.
Interact directly with Hotel/Transfer Coordinators to ensure loading of transfer codes in AS400 for each ship and saildate.
Communicate new and existing transfer programs to shipboard and shoreside personnel.
Develop, maintain and distribute Transfer Parameters.
Responsible for the content management of all transfer information within external and internal tools including: consumer web sites, Cruising Power, Travel Agents Guides, Navigate and Reservations Knowledge Desk.
Perform adhoc analysis and special projects as required.
Oversee the administration of the Royal Caribbean and Celebrity Cruises Onboard Airline Check-In and Luggage Valet Program.
Ensure the operational readiness of new or repositioning vessels prior to the start of the season.
Assess training needs of shipboard personnel and coordinate training with vendor.
Monitor and evaluate performance and maintain communication with shipboard personnel.
Interact directly with Hotel Operations Finance Team in developing financial plan, forecasting, month end financial review and analysis.
Develop and maintain Luggage Valet information within all external and internal tools.
Ryder Systems, IncFebruary 2005 to February 2007Logistics Manager Miramar, Fl.
Responsible for two logistics accounts and all aspects of operations and account management.
Management of all areas of transportation including safety, DOT regulations, profit and loss responsibility and customer satisfaction.
Responsible for achieving pre- established customer critical success factors.
Responsible for the Human Resource management of all administrative, warehouse and driver personnel within the operation.
Duties include employee interviewing, hiring, training, termination and coaching.
Maintain control and productivity of all transportation equipment by establishing a strong relationship with the shop and FMS organization.
Strategic transportation planning on a daily basis of equipment and drivers.
Interface directly with the customer and work with Ryder staff to ensure timely response to open issues.
Ryder Systems, IncFebruary 1995 to February 2005Account Coordinator Miramar, Fl.
Responsible for the review of rates and customer billing daily and monthly according to contract.
Worked to identify and solve transportation issues within the workgroup.
Established and maintained a good working relationship with customer staff in order to meet the demands of the day to day operation.
Maintained a high level of customer satisfaction.
Developed and implemented internal operations analysis and reporting metrics.
Responsible for the scheduling of orders, routing and driver management.
Xerox CorpJanuary 1989 to February 1995Customer Business Representative Ft.Lauderdale, Fl.
Responsible for equipment orders through the entire order cycle, ensuring Faultless Install targets are met as well as Billing Quality, Customer Satisfaction and Business Results.
Hurricane Andrew Focal Point, responsible for resolving customer equipment issues as a result of the natural disaster.
Interfaced with the Finance Center and Billing department to resolve any billing and/or credit requirements.
Responsible for coordinating the delivery of loaner equipment to Federal and State emergency relief agencies, as well as, short term rental units to insurance companies.
Responsible for providing statistical and analytical reporting on a monthly basis to the District Partners, Marketing Support Organization and the Customer Satisfaction Umbrella Team in the areas of order quality, billing quality, faultless install, post install, aged orders, aged cancels, trials and intros.
Team Excellence Award” honors 1989, “Xerox Achievement Award” 1991 and “Business Eagle Award” winner 1991.
Florida International UniversityBachelor of Business Administration: Personnel ManagementMiami, Fl.Personnel Management
Miami-Dade Community CollegeAssociate of ArtsMiami, FL.