Sr Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Professional Synopsis – Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. Excellent communicator, leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. HCL ITIL and RTB certified professional. Played multiple roles in last 15 yrs of IT experience which includes 6 years on onsite. Vast experience in Incident management, Problem Management, Change Management, Knowledge management. Having good experience of working with US, Europe and Canadian customers. Excellent experience of Onsite- offshore model. Worked in multiple profiles of Development, support and maintenance. Extensive experience in Build & Release Manager with major focus on Design, Build, Deployment, Configuration and Automation in a DevOps enterprise environment using Continuous Integration (CI), Continuous Deployment/Delivery (CD) and Continuous testing (CT) framework to rapidly deliver business critical functions and fixes. Experience in outlining Build/Release/Deployment/Operations. Domain Knowledge and Project Details: Telecomm – Having vast and deep knowledge on telecommunication domain as working in this domain since last 4.5 years and gained lot of telecomm business knowledge that how credit checks, retail business, Care domain, billing, Collections, loaning and leasing works. Airline – Acquired in depth knowledge on airlines business process and experienced a live demo of applications on airport with user. Understood complexity and criticality and impact of the real time application if the performance and availability is not at par. Worked with one of the most profitable and most employee friendly airlines of USA. Southwest airlines have the biggest domestic market share in USA. Multimedia – Worked more than 5 years on this project and get very in depth knowledge of music industry and understood how the artist get signed, payed how they get royalties and how records get created, saved on disks or tapes, how marketing promotions build and when that get targeted in market.

  • Software Development
  • Technical Analysis
  • API design knowledge
  • Project Management
  • Analytical skills
  • Analytics program experience
  • Information gathering
  • Statistic analysis
  • Technical Understanding
  • SQL
  • Data Analysis
  • Data Modeling
  • Business process mapping
  • Operations analysis
  • PL\SQL
  • Splunk
  • APPDynamics
  • Powerbuilder
  • Python
Work History
Sr Analyst, 03/2021 to Current
Verizon Communications Bellevue, WA,
  • Using customized FICO product for T-mobile to design ,develop ,test and implement new credit business strategies
  • Involved in business requirements meetings
  • Involved in production support for any issues in TOGA product.
  • Manage vendor relationship with FICO
Technical Operations Manager, 10/2016 to 03/2021
Conduent Incorporated Unm, NM,
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Developed suggestions for technical process improvements to optimize resources.
  • Delivered 99.99% system uptime in production by implementing multiple automations.
  • Collaborated with leadership staff to determine appropriate budgets.
  • Analyzed project-related information and made recommendations based on discoveries.
  • Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression.
  • Developed and maintained courteous and effective working relationships.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Conducted research, gathered information from multiple sources and presented results.
  • Collaborated with different Teams to make sure any incident or problem should resolved\closed properly
Technical Lead, 12/2013 to 09/2016
Applied Information Sciences, Inc. Aberdeen Proving Ground, MD,
  • Developed technical solutions to diverse operational problems.
  • Oversaw variety of projects, including budgets, milestones and team performance.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Managed team of 10 personnel focused on implementing resolutions and updates.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Recognized issues in existing software processes and applied automation techniques to improve post production defects.
Onsite Coordinator, 11/2011 to 11/2013
Simos Perris, CA,
  • As onsite coordinator,was responsible to get knowledge with Onsite business team and provide requirements to offshore team
  • Need to provide estimates and timelines with costing to client leadership for new projects.
  • Were responsible to prepare and represent weekly ,monthly ,quaterly reports to client leadership.
  • Take customer feedback and prepare improvement plans.
Bachelor of Engineering: Information Technology, Expected in
  • Graduated with 71%
  • ERP – While working on this project as fresher I get lot of business flow knowledge.
  • What are different departments and life cycle of a business.
  • As an complete development owner of production module I got very in depth knowledge this cycle and also worked with implementation team to explain how they can configure and deploy this on client.
Additional Information
  • Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for couple of custom solutions. Results: Delivered multiple custom applications which automated manual process and saved a lot of manual effort and indirectly saved lot of man hours which cost a lot for that company. Database Developments: Guided and worked with teams in the development of relational database management systems (RDBMS) for ERP system. Results: Improved the consistency, recoverability and accessibility of data and this ERP was implemented on few big clients like Unitech ltd, Barista Coffee, CERA etc. System Integrations/Migrations: As in this erratic era where every day we can see new technology coming in and its sometime a wise decision to migrate systems and adopt new technologies so we migrated application database from Sybase to sql server. Results: Achieved seamless migrations and integrations keeping existing production system un impacted. Enterprise Implementations: Directed global rollouts of new software and systems for multiple clients including Unitech,CERA,Barista Coffee. Results: Ensured defect-free releases through careful planning, testing and QA efforts. Production Deployment and Support: Managed deployment of multiple projects in production environment by release planning and established post deployment support plan and process. Results: Ensured proper release planning by coordinating all the stake holders and make it a success.
  • Certified SAFe 4 DevOps Practitioner
  • HCL ITIL certified
  • HCL RTB certified

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Job Titles Held:
  • Sr Analyst
  • Technical Operations Manager
  • Technical Lead
  • Onsite Coordinator
  • Bachelor of Engineering