Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Over Five years of IT experience as a Business Analyst in all the disciplines of the Product Development Life Cycle (PDLC): requirement gathering, analysis, testing and implementation. Good Experience in Business Analysis methodologies and Iterative Software Development Life Cycle (SDLC) using Rational Unified Process (RUP). Thorough knowledge of implementing RUP in all four phases of a project i.e. Inception, Elaboration, Construction and Transition. Experience in soliciting client requirements through interviews, workshops, and existing systems documentation and procedures. Proficient with tools like MS Visio, MS Access and MS Office. Proficient in creating UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams using MS Visio. Experience in writing functional specifications based on user requirements. Strong skills in user research and analysis of the existing systems. Proficient in understanding business/customer needs and technology. Experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interaction with team members in fixing errors, automated testing and User Acceptance Testing (UAT). Experience in project management tools like MS-Project for status reporting and planning. Used data analysis techniques to elicit requirements Exposure in Collecting Raw data and processing it according to the client requirement. Ability to interact with individuals at all levels with exceptional skills in forming and facilitating Joint Application Development (JAD) and Rapid Application Development (RAD) teams. Able to master new concepts and applications within a timeframe and Capable of rising up to mounting challenges. Involved in preparation of AS IS and TO BE Business and System Process Maps.
Core Qualifications
  • Requirement Management: Requisite Pro
  • Test Reporting Tools: Quality Center, Test Director, Quick Test Professional, Clear Quest
  • Business Modeling: MS-Visio, Rational Rose
  • Operating Systems: Windows XP/2007//NT, UNIX
  • Document Management: SharePoint, JIRA
  • Office Tools: MS word, MS Excel, MS Access, MS PowerPoint
  • Project Management Tools: MS Project
  • Methodologies: SCRUM, Agile, RUP, Waterfall
  • Environment: Requisite Pro, Agile, MS Visio, MS Project,
03/2013 to 03/2015
Sr Analyst Verizon Communications Willmar, MN,
  • Environment Rational Test manager, Rational ClearQuest, Rational Clearcase, DOORS.
  • SQL, Rapid SQL, MS Visio, Unix Responsibilities: I was involved in the project which creating lot of healthcare plans for patients which was implemented using waterfall methodology.
  • Designed the business requirement collection approach based on the project scope and SDLC Methodology Managed 4 critical projects on time and within the planned budget.
  • Took project from initial planning to final implementation.
  • Created and maintained project schedule by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestones completions and tracking all phases of the project lifecycle Managed Scope and quality baselines, created work breakdown structure, assisted in creating and revising project schedule.
  • Managed workarounds for unanticipated risk, Maintained the project activities in compliance with the organization and project policies, processes and procedures.
  • Developed and lead team.
  • Meeting with team regularly to review project objectives, deliverables and deadlines Managed project communications including reporting of progress report with project stakeholders.
  • Managed the recruitment and management of external consulting service.
  • A couple of "Open Houses" to demonstrate the features and functionality with the various stakeholders.
01/2011 to 12/2012
Sr Analyst Verizon Communications Youngstown, OH,
  • Environment SQL, MS Visio, Unix, XML, MS Access Responsibilities: Develop, review and document new strategies for business processes.
  • Translate the client's requirements to the developers.
  • Review functional and non-functional system requirements and create conceptual and detailed designs that align processes and technologies to achieve business objectives.
  • Experience in handling Requirements Management, and drafting Business Requirement Documents, and Functional Specifications.
  • Perform Database integration and identify software requirements for the business processes.
  • Analyze the Risk involved and provide mitigation plan for the new process.
  • Coordinate and facilitate project discussions with system users and the technical development team Identify, analyze, and document client requirements to conduct workflow and gap analysis.
  • Provide timely and accurate status update on work in responsible areas of product functionality to the upper management.
  • Coordinate with technical team, vendors and the end users for proper implementation of the requirement.
  • Analyzed application features and functions to assess scope and impact of client business needs.
  • Conducting Team meetings and reviews of each phase with business users.
  • Write SQL Queries to retrieve data.
  • Involved throughout the entire software development life cycle from the establishment of the requirements till the UAT is completed.
  • Performed unit testing for newly developed modules and systems tests after integrating all the modules.
  • Configured the user interface layer-screens, views, and applets based on the business process walk through.
  • Prepared User Manual.
08/2009 to 11/2010
Lead Apple Inc. Leawood, KS,
  • Environment SQL, MS Visio, Unix, XML, MS Access Responsibility: I was involved in the project which offered different insurance plans for their valuable customers, which was implemented and by using waterfall methodology Worked with the SME's (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs and analyze the possible technical solutions.
  • Conducted business analysis, acted as a liaison between project manager, business users, & IT team, and used MS Office for the documentation I documented business requirement document (BRD) and functional requirement document (FRD I was involved in doing feasibility analysis and gap analysis I conducted the JAD session with the other BA I was involved in production checkout testing I worked in detail UAT testing in collaboration with End Users.
  • I Used SharePoint for maintaining all Project Artifacts Retention policy.
  • I Used MS Project for project planning, and Budgeting.
Expected in
Bachelor In Project Management Member of National Technical honor society Perfect Attendance certificate ( Every Quarter) Received highest honor GPA Award ( Every Quarter) Certification SCRUM MASTER ACCREDITED CERTIFICATION :
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Professional Affiliations
Agile, applets, approach, BA, Budgeting, budget, business analysis, Business Modeling, business process, business processes, Clearcase, consulting, client, Database integration, Document Management, documentation, DOORS, drafting, estimating, XML, features, Financial, Functional, insurance, meetings, MS Access, MS Excel, MS Office, Office, MS PowerPoint, MS Project, SharePoint, NT, Windows XP, MS word, Operating Systems, policies, processes, progress, Project Management, project planning, project plans, Quick Test Professional, Quality, Quest, Rational Rose, recruitment, reporting, Requirement, RUP, SCRUM, SDLC, software development, SQL, Test Director, UNIX, user interface, Visio, workflow

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  • Sr Analyst
  • Sr Analyst
  • Lead


  • Bachelor In Project Management Member of National Technical honor society Perfect Attendance certificate ( Every Quarter) Received highest honor GPA Award ( Every Quarter) Certification SCRUM MASTER ACCREDITED CERTIFICATION

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