sr analyst resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

ADDITIONAL INFORMATION Highly organized with years of qualifying experience in gathering information, problem solving using root cause analysis, profound multitasking abilities, very strong organizational and time management skills, provide subject matter expertise to a department and its clients based on professional knowledge and experience, manage referral program, work with senior management, managers, accounts payable, accounts receivable, systems analysts and IT professionals to ensure projects are properly defined and delivered to all company. I adhere to the highest standards in my work. Detail oriented, have strong computer skills, ability to work collectively and independently, strong verbal and written communications skills. Demonstrated the ability to meet aggressive deadlines and juggle multiple priorities. Established skills to motivate others to meet/exceed company goals and proven strong decision-making and organizational skills. I’m capable of responding to a rapidly changing business environment. I have no problems working as late as required to meet deadlines. I enjoy building collaborative relationships to develop, maintain and strengthen partnerships with others inside or outside the organization. Known for successfully optimizing systems to meet changing demands, enhancing collaboration and improving security. Known for successfully optimizing systems to meet changing demands, enhancing collaboration and improving security. Extensive training in Excel. In-depth Senior Analyst with sound knowledge of various software. Expertise in client management, data analysis, data modeling and client relationship management. Over ten years of experience in industry. In-depth Senior Analyst with sound knowledge of various software. Expertise in client management, data analysis, data modeling and client relationship management. Over ten years of experience in industry. Reliable Senior Analyst with outstanding talents in client management, business operations, and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Known for successfully optimizing systems to meet changing demands, enhancing collaboration and improving security. Extensive training in Excel.

  • BI
  • Valuation specialist
  • InfoSec
05/2016 to 10/2018 Sr Analyst Forrester Research, Inc. | Austin, TX,
  • Revenue Management – AG and Petroleum Contracts.
  • Issued invoices, updated contracts, an0d processed disputes for large petroleum contracts such as BP, Exxon, Chevron, Conoco Phillips, Imperial Oil, Phillip 66, Plains Midstream Canada, Plains Marketing LP, Hickman Williams, CHS, Tesoro Refining & Marketing (Andeavor), Total, Warner Petroleum Corp, Philadelphia Energy Solutions, Afton Chemical, BASF, Altex Energy, BP Products North America, and Centennial Petroleum.
  • Recovered $323,752.00 due to finding out the customer was not being billed for non-company material shipments from Great Falls, MT to Gillette, WY.
  • Update tariff/contracts as needed to ensure we are billing customers according to the agreements.
  • Communicated constantly with foreign railroads, Marketing, Price Publications, Petroleum Publications, Waybill Solutions, and Reference Files to update conditions on the contracts.
  • Assist Marketing with revising rates and publishing issues for several customers.
  • Oversee ISA Issues team on updating the tables, the Customer Integration Application Queue for AG has been cut in half compared to where it used to be – was proud of this accomplishment.
  • Sales Force trained and utilized on a regular basis to communicate across many departments as well as other transportation agencies.
  • Work close with RPMS NextGen team (RAPID) to monitor any of the contracts and tariffs that have been flipped to production, monitor if there are any changes in the billing once these are switched over to the new platform if so, immediately set up meetings discuss next plan of action.
  • This sometimes resulted in revisions to tariffs and contracts.
  • Safety: Floor Warden.
  • Ensure all the West Wing was working safely and monitoring for any possible hazards.
  • Received overall exceeds on 2017 PMP for the year due to all the hard work in cleaning up contracts for AG and Petroleum this means more correct invoicing going to customers, for the first time in AG we have had 100% auto-rating days for Grain.
  • Received an email from VP’s on 100% Auto-rating due to all 893 Grain Products waybills auto-rated, this was the highest number of auto-rated bills in a day for AG.
  • Exceeding all departmental set Annual Plan Goals by applying analysis skills.
07/2013 to 05/2016 SR Analyst Forrester Research, Inc. | Mclean, VA,
  • Assist and participated in panels for the Liability Rating Revenue Modernization & completed phase I and II of testing.
  • Created procedures documentation for every duty I performed for Liability Rating for the department to have for new training new employees and as reference guides.
  • Revised documentation that LR sends to customers on how to gain access to the Account Status and eCash systems.
  • Reduced aged accruals for Short Lines and Haulage Receivables.
  • Subject matter expert for Setbacks.
  • Audited, updated, and improved the 29 Setback contracts with updated tariff, maps, and contact information.
  • Assist in troubleshooting, root-cause analysis, and solution implementation within multiple areas of the department.
  • Maintain and assure the accuracy of the Matrix ID Program Queues (RECEXC) to ensure the RAS and TSS systems are properly communicating the data for haulage revenue.
  • Matrix ID Program Queues use to average over 1000 items in the queue daily, worked closely with Service Design team on the RAS/TSS communication issues now the average is 40 – 60 items daily, a definite improvement.
  • Monitor progress and performance for Shortline agreements to ensure authorized payments we provide conforms to the contract requirements Established clear lines of communication with Service Design that directly impact Haulage Receivables invoicing.
  • Recovered lost funds by researching several Common Key bills to validate if they are indeed haulage revenue moves, if so, I billed the customer omitted-billing.
  • Evaluate system performances for the haulage queues and identified opportunities for improvement.
  • Ensure safety – Make safety a priority, conduct operations according to BNSF safety values.
12/2005 to 07/2013 SR Analyst Forrester Research, Inc. | Philadelphia, PA,
  • Documented processes created and regularly updated this information.
  • Work with Marketing and Short Line Development saved BNSF $3M in revenue.
  • Creating a narrative defining the process flow, stakeholders, systems, & volume.
  • Prepare budget and manage finances.
  • Defined and documented pro’s/cons for the local and interline miles conversion to ALK, for VP of Marketing.
  • Subject matter expert for all Mileage Master related functions, processes, and procedures.
  • Maintained and managed the Rail Mileage Master for Marketing, Price Management, and CARD departments, I was the liaison for communication mileage changes to ALK PCMILER.
  • Communicated with other Short Line Railroads daily to ensure the mileages were accurate before allowing billing to our customers.
  • Implemented process change to expire stations in CAS, this process is used today.
  • Maintained current accrual and non-rated invoices flow.
  • Monitored 11 business units for non-revenue invoicing (no miles so clerks could not rate the invoices), Automotive, Chemicals, Construction,.
  • Managed commodities for Coal, Empties, Food & Beverage, Government, Petroleum, Building Products, Waste Products, and AG Products for a revenue total of $42,532,205.00 for 2170 invoices.
  • I took initiative to train the raters in Topeka, KS showing them how to take extra steps before sending the invoices for miles to the FTW01 Queue.
  • Since implemented the number of emails and issues in the FTW01 Queue declined significantly (-169).
  • Took initiative to ensure Marketing added me to their mileage mailing lists and including in their weekly meetings pertaining to CAS Mileage Master.
05/2004 to 12/2005 Manager, Customer Service Centene Corporation | Peoria, AZ,
  • Managed staff of 12 Customer Service Representatives on a 7 AM – 6 PM shift, was on call 24hrs a day.
  • Implemented service levels training to increased measurements of customer satisfaction.
  • I decreased employee turnover and inventory loss.
  • Executed great conflict resolution skills when dealing with various personalities in the office.
  • Exceeded key quality targets and financial objectives, including average hold time, call management, and overtime.
  • Effectively managed absenteeism, schedule adherence, and unavailable time.
  • Communicated and implemented policies and procedures to support new and changing business requirements and to improve efficiency.
  • Ensured all paperwork concerning accounts was processed correctly and in a timely manner.
  • Maintained contact with high-profile accounts via email, phone, and face-to-face contact.
  • Maintained manual and automated personnel records, compiled confidential personnel statistics, and prepared statics reports.
  • Implemented presentation materials and got the team more involved as a part of their training.
  • Reviewed, documented, and processed expense reports for accounts payable.
  • Provided guidance and supervision of assigned projects from start to completion.
  • Strong organizational, written, and communication skills, mature self-starter able to juggle multiple priorities, make sound decisions, work well under pressure, detail-oriented, professional attitude, and appearance.
  • Worked with hiring managers in the recruiting process to develop a strong team of reps.
Education and Training
Expected in 12/2021 to to Bachelor of Forensic Psychology | Southern New Hampshire University, , GPA:
GPA: 3.9, Honor Societies The National Society of Leadership and Success The National Society of Collegiate Scholars
Expected in 02/2004 to to Associates of Science Degree | Business Management Ashworth College, Norcross, GA GPA:
Expected in 07/2002 to to | Light House Leasing Staffing Service, North, Richland, TX GPA:
Expected in 05/1991 to to | Kilgore College, Longview, TX GPA:
Medical Assistant & Dental Technologist

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Ashworth College
  • Light House Leasing Staffing Service, North
  • Kilgore College

Job Titles Held:

  • Sr Analyst
  • SR Analyst
  • SR Analyst
  • Manager, Customer Service


  • Bachelor of Forensic Psychology
  • Associates of Science Degree

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