LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Sr Advocacy Coordinator
Please provide a type of job or location to search!
SEARCH

Sr Advocacy Coordinator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SR ADVOCACY COORDINATOR
Summary

Organized and proactive self-starter seeking new opportunities that allows use of exceptional time management, administrative and leadership skills. Results-oriented, committed individual and organizational skills to support employees and build client base.

Skills
  • Direct patient care and advocacy
  • Issue and conflict resolution
  • Systems and automation applications
  • MS Office
  • Problem resolution
  • Business development understanding
  • Microsoft Office expertise
  • Report creation
  • Data evaluation
  • Active listening.
  • Critical thinking coordination
  • Interpersonal skills.
  • Leadership.
  • Problem-solving.
  • Management skills.






Experience
Sr Advocacy Coordinator Capital One Bank | Tampa, FL | August 2019 - Current
  • Kept detailed records of customer accounts, including actions taken, issues resolved and resolution.
  • Research and resolve customer/regulator complaints received via letter and inbound escalated calls
  • Create customer response for complaints
  • Flags potential regulatory compliance violations or potential risk events.
  • Identifies and provides feedback on identified trends
  • Assist as a help desk Tier Two Agent, handling manager calls and escalations.
  • Interfaces with designated business area contacts to research customer complains and/or system breakdowns.
  • Worked TSYS level one frauds, filling replacement cards
  • Worked as a Level Two Disputes representative working charge backs and pre arbitrations with Visa and Mastercard.
  • Review official documents such as legal terms, vouches, policies in order to determine courses of action.
  • In charge of submitting SharePoints escalations as needed to resolve customers concerns.
  • Assist with any account need and highest level of escalation over the phone for Capital One U.S and overseas call centers
Spanish InterpreterCyracom International, Inc | Tampa, FL | August 2018 - July 2019
  • (911 Emergency designated ) Handling over the phone English/Spanish interpretation for different industries like insurance, medical, legal,911 emergencies and others.
  • Provided accurate oral and written translations and maintained confidentiality of sensitive data.
  • Followed interpreter Code of Ethics and complied with all applicable work-related laws.
  • Prepared and maintained interpretation translation records and logs.
  • Provided accurate oral and written translations and maintained confidentiality of sensitive data.
  • Followed interpreter Code of Ethics and complied with all applicable work-related laws.
  • Provided strict renditions of the messages including every detail of the conversation.
  • Upheld the original emotion, tone, context and content of original messages.
  • Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
Sales AdvisorInfiniti of Tampa | Tampa, FL | April 2018 - August 2018
  • Operated from the sales floor selling new Infiniti and pre-owned vehicles.
  • Established a customer base working face-to-face with a diverse society of careers, ethnicity, and tax brackets utilizing communication skills and marketing strategies.
  • Consistently delivered personal performance which ranked in top three sales for the dealership.
  • Attended training sessions that developed negotiation techniques that were utilized to increase closing sales ratio and to overcome objectives.
  • Working alongside a financial institution determined specific qualifications of a potential customer.
  • Followed by negotiating financial feasibilities, overcoming objectives, and closing the sale.
  • Ensured maximum profitability in each transaction by up-selling finance products.
  • Maximized dealership sales by meeting or exceeding monthly sales quotas.
  • Completed yearly certifications on all new vehicles.
  • Coordinated dealer-to-dealer trades and controlled inventory.
  • Successfully sold new and pre-owned cars while providing excellent customer service.
  • Answered requests and concerns with friendly and knowledgeable service.
Sprint Escalations Team LeaderComputer Generated Solutions | Tampa, FL | December 2015 - March 2018
  • Job responsibilities include coaching, mentoring, and ensuring customer service representatives are within the limits and standards of established client and company standards.
  • Assist with the creation of call flows and guidelines.
  • Assist Operations with employee development plans and provide behavioral patterns to the appropriate levels of management.
  • A total of 15 agents under my direct report and have managed up to 25 on my team.
  • Provide floor support and assist with escalated calls/sup calls.
  • Reply to the client's emails.
  • Support and lead teams, ensure the team's level of morale is high, keep the team motivated, and have a competitive attitude.
  • Monitor live and recorded calls.
  • One on one coaching sessions
  • Issue team huddles and meetings.
  • Keep my teams updated on news and headlines.
  • De-escalate calls, bump up situations, escalate as needed to resolve, and ensure customer satisfaction.




Education and Training
Business and Hospitality ManagementA.P. Leto High School | 2014
Associate of Arts: Business Administration And ManagementHillsborough Community College | | Tampa FL | Expected in March 2021
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Capital One Bank
  • Cyracom International, Inc
  • Infiniti of Tampa
  • Computer Generated Solutions

School Attended

  • A.P. Leto High School
  • Hillsborough Community College

Job Titles Held:

  • Sr Advocacy Coordinator
  • Spanish Interpreter
  • Sales Advisor
  • Sprint Escalations Team Leader

Degrees

  • Business and Hospitality Management
    Associate of Arts : Business Administration And Management

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Children's-Advocacy-Centers-Coordinator-resume-sample

Children's Advocacy Centers Coordinator

Family Service of the Piedmont

Thomasville, North Carolina

Advocacy-Coordinator-Intern-resume-sample

Advocacy Coordinator Intern

Refugee Services of Texas

Fort Worth, Texas

Advocacy-Services-Coordinator-resume-sample

Advocacy Services Coordinator

YWCA Central Alabama

Gardendale, Alabama

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.