Motivated Administrative Assistant with 7+ years of experience offering office support in construction industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Manage TMA database, monthly work order reports, and all other TMA reporting
requirements.
Manage contracted services requests, including during emergencies.
Manage capital planning databases and aids in the tracking and planning of deferred
maintenance and capital renewal projects.
Process all billing to departments on campus for vehicle use, custodial supplies, yearly.
Maintenance contracts for elevators, cell phones, alarm systems, etc.
Interpret Facilities Operations requests received via Internet, hand delivered, or telephoned
into the Customer Service Department.
Prioritize and processes service requests for proper scheduling.
Receive all department emergency service calls and routes as appropriate.
Answer FMC service requests in a positive problem solving manner always exhibiting
patience and delivering knowledgeable information to satisfy customer complaints while
ensuring proper support for all work requests including emergencies.
Enter data related to and running preventive maintenance program and other reports using
the computer software.
Close completed work orders on a monthly basis or as required and distributes to student
employees for the same.
Responsible for managing all requests for student employee assistance from office staff.
Schedules vehicle use for all departments on Denton campus.
Coordinate vehicle pickup with the automotive department.
Issue gasoline credit cards to customers traveling in University vehicles as necessary.
Answers customer questions regarding key pick up and returns.
Issue and receive keys from customers after proper procedures are followed.
Supervise Facilities Operations call and work order center and student employees that assist
with duties of the center.
Provide general administrative support to Facilities Operations team.
Assist in process improvements related to the effective operations of a work order center and
maintenance tracking.
09/2016 to 12/2017
Front Office/Check-Out CoordinatorTurning Point Therapeutics, Inc. – Miami, FL,
Answer phones, check messages, and rout calls.
Check in and check out patients.
Schedule new and follow up appointments via phone and in person.
Assist three doctors with patient contracts.
Insurance verifications.
Cash handling.
Assist Practice Administrator with patient accounts and debt collections.
Book and manage appointments for all doctors, medical assistants, and nail spa.
Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
Educated clients, patients and customers through oral communication and self-created handouts.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
10/2012 to 12/2014
Customer Service Representative I & IICity Of Denton – City, STATE,
Received heavy phone traffic, recorded and processed requests for utility connects, disconnects, transfers for residential accounts in a timely manner.
Received, maintained, and accounted for monies for utilities; issued payment receipts to customers; Accounted for and balanced cash drawer daily; Prepared daily deposit for the bank; ensured compliance with the City's cash handling policy.
Assisted by serving in the call center, lobby, and billing areas as required by staffing shortages and/ or customer volume.
Contributed to projects and performed back office assignments as needed (Work order completion).
Completed complex work with little supervision by utilizing critical thinking and proven problem solving skills.
Served as a mentor and on the job trainer for new and existing Customer Service employees.
Observed and evaluated customer and employee interactions to ensure quality service is being provided.
Delivered immediate feedback to employees at the conclusion of quality evaluations. Assisted peers with questions, errors, cash balancing, and escalated customer issues Assisted the Systems and Operations Coordinator with testing for new applications and CIS modifications and upgrades.
Served as a back-up to Team Leads or Support Specialists in the event of their absence.
03/2006 to 2010
Office ManagerMiller & Miller Plumbing, Inc. – City, STATE,
Answered and routed calls for multiple phone lines.
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