Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 40+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented.

Skills
  • Presentation design
  • Spreadsheet development
  • Accounts payable and receivable
  • Technologically savvy
  • Accounting skills
  • Records management systems
  • PC proficient
  • Recordkeeping and bookkeeping
  • Account balancing reconciliation
  • Memo preparation
  • Report analysis
  • Microsoft
  • Back office operations
  • Executive presentation development
  • Sensitive material handling
  • Mail management
  • Program file distribution
  • Data entry documentation
  • Advanced MS Office Suite knowledge
  • Travel administration
  • Meeting planning
  • Excel spreadsheets
  • Resourceful
  • Schedule management
  • Multitasking and prioritization
  • Organization and efficiency
  • Self-starter
  • Inventory supplies
  • Data organization
  • Deadline-oriented
  • Meticulous attention to detail
  • Employee training and development
  • Account reconciliation
  • Staff motivation
  • Professional and polished presentation
  • Negotiation
  • Appointment scheduling
  • Strong problem solver
  • Confidential document control
  • Event coordination
Experience
Sr. Administrative Assistant, 09/2008 to Current
Advance Auto PartsWilmington, NC,
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed costs by ordering and maintaining office equipment and stationary.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
Sr. Administrative Assistant, 02/1993 to 12/2007
Advance Auto PartsAlpharetta, GA,
  • Coordinated executive's daily calendar and planned appointments and events.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed costs by ordering and maintaining office equipment and stationary.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Trained and mentored subordinates, and monitored performance in key areas.
  • Assigned projects to administrative staff, boosting office productivity and streamlining processes.
  • Facilitated monthly team meetings to discuss more efficient procedures and eliminate duplicated efforts or antiquated processes.
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Offered technical expertise to customers, administrative staff and business leaders to accomplish smooth project rollouts.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in supply closet to prevent shortages.
Administrative Assistant, to
Res-Care, Inc.Beckley, WV,
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw office inventory and timely reordering of supplies.
  • Maintained inventory in supply closet to prevent shortages.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Responded to inquiries via email, telephone and social media platforms.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Directed customer communication to appropriate department personnel.
Education and Training
: Photography, Expected in
Cerritos College - Norwalk, CA
GPA:
Accomplishments
  • Research - Investigated and analyzed client complaints to identify and resolve issues.
  • Data Organization - Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Planned and executed all aspects of a major office headquarter move.
  • Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Discovered data storage issues with 30 accounts problem affecting researched every account to confirm they are valid and a new payment plan. This included 2 large acquisitions.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Selected to train new office personnel in policies, procedures, and office management software.
  • Coordinated all department functions for team of 192 employees.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of 600+ employees. (Quarterly update meetings along with various other total team meetings)
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Achieved recognition by management for friendly and responsive service.
  • Represented executive-level management as first-point-of-contact in all communications with vendors, personnel, and clients.
  • Process Improvement - Oversaw implementation of new SharePoint system which I built and resulted in more cost-effective service.

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Resume Overview

School Attended

  • Cerritos College

Job Titles Held:

  • Sr. Administrative Assistant
  • Sr. Administrative Assistant
  • Administrative Assistant

Degrees

  • Some College (No Degree)

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