Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Contract Negotiation and Closing Tactics
Preparing Contracts
Data Analytics
Collections Expertise
Closing Expertise
Employee Mentoring
Account Reconciliation
Customer Relationship Management
Web Technologies and Services
Processing Payments
Opening and Closing Procedures
Basic Math
People Skills
Friendly, Positive Attitude
Microsoft Office
Good Work Ethic
Critical Thinking
Verbal and Written Communication
Remote Office Availability
Deadline Driven
Computer Skills
Client Relations
Experience
11/2019 to Current
Sr. Account RepresentativeGenuine Parts Company – Seattle, WA,
Set up and updated customer accounts with interactions, payments and personal information.
Maintained accurate and complete records on past due accounts and collection actions.
Utilized consultative approach to gain trust and confidence of customers.
Maintained positive and productive customer relationships by performing location visits.
Reasoned with customers and attempted to negotiate full balance payments.
Advised debtors on payment options and set up payment plans.
Handled irate customers smoothly to achieve performance targets.
Upheld privacy and security requirements for customer information.
Used effective questioning techniques to clarify why debtors were delinquent.
Handled contracts and payments on accounts.
Utilized skip tracing resources to complete background checks and loan documents.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Received payment and posted to appropriate customer accounts.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded and updated customer personal accounts with accurate contact information.
Recorded information about customers' financial status and collections status efforts.
Reviewed accounts to determine payment plan compliance.
Completed skip traces on customers failing respond to collection efforts.
Negotiated credit extensions to assist customers in paying overdue accounts.
Prepared documentation required for collection and repossession activities.
Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
11/2019 to Current
Office ClerkMiami Parking Authority – Miami, FL,
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Answered multi-line telephone system and routed calls to appropriate personnel.
Supported office clerical functions using word processing and other software, email and office machines.
Managed client communication, scanning documents and distribution of mail.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Strictly adhered to confidentiality protocol regarding client information and documents.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Directed clients and guests to correct departments, rooms and staff members.
Processed accounts payable and accounts receivable updates to maintain current financial records.
Answered phone calls and welcomed visitors to office.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Collected payments, issued receipts and updated accounts to reflect new balances.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Collected purchase funds and verified confirmed lienholder payoff before processing title.
Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
Processed and maintained title files, implementing security measures to protect data.
Handled high-volume invoice processing with minimal supervision.
Coded invoices and other records to maintain organized and accurate records.
Verified vendor accounts by reconciling monthly statements and related transactions.
04/2009 to 11/2019
Assistant ManagerNorth Country Academy – Lehi, UT,
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Resolved and investigated complaints regarding service, food quality and accommodations.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Scheduled and directed staff in daily work assignments to maximize productivity.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Resolved problems or concerns to satisfaction of involved parties.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Assisted staff by serving food and beverages or bussing tables.
Worked in close collaboration with team members to ensure customers received high-quality service.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Trained new employees to perform duties.
Oversaw food preparation, production and presentation according to quality standards.
Delegated work to staff, setting priorities and goals.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Promoted safe working conditions by monitoring safety procedures and equipment.
Explained goals and expectations required of trainees.
Distributed food to service staff for prompt delivery to customers.
03/2014 to 08/2016
Daycare Assistant TeacherBright Ideas Enrichment Center – City, STATE,
Kept class space organized, clean and learning-focused for optimal student development.
Encouraged students to interact positively and calmly solve disputes.
Modeled good behaviors for students and maintained classroom discipline.
Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
Related well to parents and kept each informed about new daycare activities or behavioral concerns.
Enhanced student learning by teaching foundational skills in letter, number and color recognition.
Read aloud and played alphabet games to encourage early literacy.
Introduced learning activities and imaginative play to teach children to explore.
Developed and enforced positive strategies to encourage good behavior.
Observed behavioral issues to alert parents or guardians.
Respected cultural and familial backgrounds of different children with personalized approach to childcare.
Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Used clear communication and professionalism to develop constructive relationships with families.
Monitored children's play activities to verify safety and wellness.
Communicated with parents about daily activities and any concerning behaviors.
Supported children's emotional and social development with one-on-one attention.
Established and maintained safe play environment for children.
Collaborated daily with classroom teachers to keep activities running smoothly.
Enforced rules to teach good manners and maintain safe environment.
Read stories and played alphabet games to promote early literacy.
Employed positive guidance strategies to encourage children and improve behavior.
Secured indoor and outdoor premises to protect children.
Organized and planned age-appropriate reading, crafts and music lessons.
Recorded child behavior, food and medication information for supervisors.
Balanced schedules to promote optimal rest, play and educational periods.
Education and Training
Expected in to to
: Pulaski Technical College - North Little Rock, AR GPA:
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