Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.
Sales professional offers 12+ years of leadership and account management experience as an integral part of fast-paced sales teams.
Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction.
Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.
Prior experience in the Massachusetts healthcare industry. Extensive network of contacts in the Massachusetts provider network.
Territory Sales and Account Management Experience
Strategic account development
Customer Needs Assessment
Exceptional customer service skills
Proven sales track record
Computer/CRM Systems Proficient
Sr Account Executive12/2011 to CurrentCenter for Diagnostic Imaging (CDI)Dedham, MA
CDI is a nation wide company with a network of outpatient-based diagnostic imaging centers with the best local radiologists, clinical teams and operational support. CDI has unwavering focus on quality, access, service excellence and value.
Maintains productive relationships with CDI's customer base through delivery of extraordinary customer service and support for our clients and patients
Delivers educational and marketing seminars at the market level to new and existing clients
Develops target market and segmentation plan by product line for defined market.
Identifies key strategic customers for business development opportunities and works with local leadership to grow the market
Develops and executes strategic marketing and territory plans to ensure growth and market share
Maintains market intelligence and competitive data base
Establishes and maintains Salesforce.com database
Partners with CDI radiologist to ensure client satisfaction and explore new product lines
Facilitates monthly sales marketing conference call with corporate leadership.
Assist Corporate Marketing in the development of marketing materials, marketing campaigns, ect for the Massachusetts market
Monitors payor referral activity
Provide sales leadership, motivation and individual development to the Account Executive sales team in the Massachusetts market.
Sales Representative11/2008 to 12/2011Paychex, Inc.Quincy, MA
Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry
Marketed and sold the Paychex, Inc suite of services by prospecting and acquiring new clients
Developed relationships with potential and current referral sources
Evaluated the business owner/decision maker's needs, determined which products or services were appropriate and worked with the local Paychex team to ensure that we are meeting the clients expectations
Field Sales Manager03/2005 to 11/2008Pitney Bowes Global MailingFramingham, MA
Pitney Bowes is a global technology company powering clients around the
world with products, solutions and services in the areas of customer information management, location intelligence, customer
engagement, shipping, mailing, and global ecommerce.
Prospecting new business and managing current customer needs and objections.
Sold the Pitney Bowes suite of products to all customers.
Required to understand the customers business process, issues and requirements.
Presented an extensive knowledge and selling skills for the most comprehensive range of mailing hardware, address software, folding & inserting systems, shipping systems in the end-to-end business mailing process.
Set meetings with targeted prospects, identifying and interviewing all individuals involved in the decision making process.
Prepared business and pricing proposals in conjunction with market technology specialists.
Conducted presentations providing customized solutions, resolution of issues and solidifying business partnerships.
Monitored market conditions, product innovations and competitor activity.
Sales Department Manager and Inside Sales Consultant05/2003 to 03/2005MIS Training Institute LLCFramingham, MA
International leader in audit, IT audit and information security training, with offices in Boston and London.
Conducted business to business telephone sales.
Contacted new and existing customers to discuss how their needs could be met with specific product and services.
Responded to all customer inquiries in a timely manner.
Implemented a consultative selling approach on all inbound calls.
Maintained detailed account records and contact logs using MIS Training software.
Managed a regional sales staff of 3 members
Education and Training
Bachelor of Science: in Aquaculture and Fisheries Science and Technology2000University of Rhode IslandSouth Kingston, RI, United States
Cumulative GPA: 3.09
Sales Career Awards
Pitney Bowes - Rookie of the Year 2005 Boston District