Sports Reporter/Staff Writer Resume Example
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SPORTS REPORTER/STAFF WRITER
Summary
Ambitious student pursuing Media Communications degree eager to contribute developed knowledge Sports Reporting and Journalism. Skilled in news reporting and Sports reporting for weekly print media. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
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Experience
Sports Reporter/Staff Writer, Conn's, Inc., January 2019-CurrentFort Worth , TX
- Delivered game coverage from various locations, traveling to sites on weekly basis.
- Reported real-time pre- and post-game coverage of sporting events.
- Covered 3 basketball games and a wrestling tournament within a week.
- Drove stronger approaches to sports coverage, memorable enterprise and agile service journalism.
- Attended all football, basketball and baseball games regardless of weather conditions for consistent reporting.
- Monitored daily sporting events and issues to discuss and report pertinent news.
- Expanded digital footprint for news operations, including monitoring practices and submissions.
- Interviewed players and coaches to provide fans with team insights.
- Provided scores and stats to 200+ followers for a variety of sports.
- Managed team's coverage of high school athletics, youth league sports and trending sports news of interest.
- Wrote interesting, eye-catching story headlines and summaries.
- Reported and penned front-page breaking news stories and provided real time updates online.
- Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects.
- Developed and pursued stories independently and for assignment, covering range of topics, including politics and current event subjects.
- Completed research and checked all facts to maintain high standard of journalistic integrity.
- Interviewed sources, contacts and leads to gather information for stories.
- Handled all delegated tasks, including news reporting and photography.
- Recognized by management for providingexceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Customer Service Representative, Lifestyle Communities, Ltd., June 2018-May 2019Gahanna , OH
- Assisted approximately 50 customers each day with Drake Tax Software questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld privacy and security requirements established by Gramm-Leach-Bliley Act.
- Answered 25 to 50+ inbound calls per day resolving tax software issues as quickly as possible and for issues that took time to research, I would do my do diligence to find the correct solution and contact the customer to resolve the issue.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Developed customized sales techniques to successfully sell and upsell Drake Tax Software and Client Write-up services to new and existing clients.
- Cold-called over 10 prospective customers daily with 63% success rate.
- Pursued over 100 new accounts in six months through lead generation, cold calling and advertising referrals.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Converted 80% of clients into repeat customers.
- Exceeded monthly sales goals through successful cold-calling.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
General Manager, Daniel's Steakhouse & Buffett, March 2011-January 2019City , STATE
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed accounts payable, accounts receivable and payroll.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Increased weekly revenue by 20 percent.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Optimized profits by controlling food, beverage and labor costs daily.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Initiated negotiations regarding vendor contracts and kept updated records of contracts.
- Developed and maintained exceptional customer service standards.
Assistant High School Football Coach, Nova High School, May 2009-January 2011City , STATE
- Worked with boosters, parents and school administrators to handle support functions.
- Managed detailed program records, including forms, reports and permission sheets.
- Attended games of prospective players, met with families and presented recruitment proposals.
- Readied team to compete in tournaments and other special events using daily practices and weight training.
- Imparted discipline to all team members and collaborated for great performance.
- Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
- Collaborated with other coaches to maintain consistent athletic program.
- Assessed student behavior and academic achievements to determine continued eligibility for program.
- Set clear performance targets and evaluated player and team achievements.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Developed collaborative relationships to recruit new athletes to the football program.
- Worked closely in training capacity with fellow student-athletes during off-season.
- Reviewed game tapes of competitor matches to understand strategies and plan approaches.
- Ran linebacker and defensive end drills and fitness circuits to improve athletes' coordination and skills.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
- Maximized athlete performance by overseeing targeted physical conditioning programs.
- Communicated effectively with coaches and fellow athletes, including organizing meetings.
Education and Training
Bachelor of ArtsMedia Communications, , , Young Harris College, , CityStateExpected in May 2021
Bachelor of ArtsSports Studies, , , Young Harris College, , CityStateExpected in May 2021
Associate of ScienceEmergency Medical Technician , , Tallahassee Community College, , CityMay 2007
Bachelor of ArtsSports Management, , , Florida State University, , CityStateMay 2009
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Resume Overview
School Attended
- Young Harris College
- Tallahassee Community College
- Florida State University
Job Titles Held:
- Sports Reporter/Staff Writer
- Customer Service Representative
- General Manager
- Assistant High School Football Coach
Degrees
- Bachelor of Arts
Bachelor of Arts
Associate of Science
Bachelor of Arts
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