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specialty resource coordinator resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Well-organized Surgical Coordinator with demonstrated knowledge of healthcare procedures and administrative operations in the medical field. Experienced with insurance forms, charts and other business correspondence. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow. Seasoned Pharmacy Technician with over 10 years of knowledge, experience and strong leadership skills.

Skills
  • Organization
  • Planning and coordination
  • Customer service
  • Scheduling and calendar management
  • Data entry
  • Pharmacy operations
  • Computer skills
  • Troubleshooting malfunctioning equipment
Experience
09/2021 to Current
Specialty Resource Coordinator Mercy Medical Center - Baltimore, Md MD, State,
  • Epic and MDoffice trained with Active Login.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Distributed treatment and procedural information to patients.
  • Managed patient check-in and check-out procedures and processed payments.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Scheduled follow-up appointments as designated by physician.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Communicated with patients to gather intake data and verify chart information.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Updated patient financial information to promote accurate record keeping.
  • Assisted staff and executives with special projects.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Filed and submitted insurance claims.
  • Handled third-party insurance processing tasks to assist patients.
01/2015 to 09/2021
Surgical Coordinator Amita Health Hale, MI,
  • Epic and MDoffice trained with Active Login.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Called patients to schedule Cataract Surgery appointments, consistently double-checking information and availability.
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Work with doctors to prepare correct equipment and testing for Cataract Evaluations.
  • Created and maintained accurate and confidential patient files.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services within the office.
  • Managed physician schedules, patient appointments and procedures.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Documented and initiated tests, scan and other orders.
  • Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
08/2008 to 08/2016
Certified Pharmacy Technician Veterans Administration Lewiston, ID,
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Verified and filled over prescriptions in a busy pharmacy setting.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Prepared and submitted claims to insurance companies for payment.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
08/2006 to 04/2008
Pharmacy Technician CVS/Pharmacy City, STATE,
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Resolved third-party rejection claims.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Entered orders into system and filled medication orders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Supported pharmacist in preparing prescriptions daily.
  • Ordered out of stock medications to keep inventory well-stocked.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Helped customers find specific products, answered questions and offered advice.
Education and Training
Expected in 06/2006 to to
High School Diploma:
Northeastern High School - Elizabeth City,
GPA:
Expected in 04/2023 to to
Associate of Arts: Information Technology
University of Phoenix - Phoenix, AZ,
GPA:
Certifications
  • Certified Pharmacy Technician (CPhT) Certification #590107010135437
  • Opthalmic Scribe ID# 284329

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Resume Overview

School Attended

  • Northeastern High School
  • University of Phoenix

Job Titles Held:

  • Specialty Resource Coordinator
  • Surgical Coordinator
  • Certified Pharmacy Technician
  • Pharmacy Technician

Degrees

  • High School Diploma
  • Associate of Arts

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