Customer Service with management experience and exceptional people skills. Versed in Customer service focused and Detailed oriented. Desires a challenging role as a Customer service Representative.
Training and development
04/2016 to Current
Specialist, Marketing,Event SpecialistCompany Name － City, State
Set up events ,Conduct Demo Event , Break down/clean up events , Complete call reports and timesheets , Study product materials to develop product knowledge Distribute product samples to customers Communicate with store managers and department managers to gather all products needed for sampling product.
04/2015 to 06/2016
TeacherCompany Name － City, State
Supervises and manages daily functions for a class of children Assesses each child's developmental needs on an ongoing basis Plans with the Director and implements the approved lesson plans and daily classroom schedule using the Primrose School curriculum outlines and materials Plans with the Director all required parent-teacher conferences and student evaluations Provides an attractive, well-kept classroom that encourages creativity, exploration, and decision-making by the children Ensures that all class bulletin boards are current and provides the parents with an overview of the material taught in class Accepts responsibility for maintenance and necessary housekeeping duties of the classroom, common use areas, and playgrounds Assists and coordinates snacks, meals, naptime, and bathroom activities Observes all rules and regulations pertaining to the health, safety, and care of children.
07/2012 to 03/2015
Merchandiser Retail SalesCompany Name － City, State
Actively engage with consumers in a retail environment and influence purchase decisions! Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
Ensure in store personnel are adequately trained on priority brands Maintain an appropriate coverage discipline to ensure that plans are achieved. Achieve new product distribution goals by 100%. Execute business plans and merchandising activities for key brands; including adherence to national planogram, products priced and tagged accorgdingly. Sustain comprehensive knowledge of product features. Manage key independent retailer volume increase by 50% in a two years.
05/2006 to 06/2012
Field Service ManagerCompany Name － City, State
Travels to assigned kiosks and collects movies from machines.
Follows a specifically designed daily merchandising route including regular visits to a warehouse location Communicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS) * Secures all Redbox merchandise and ensures kiosks are properly locked Keeps kiosks clean and in proper working order * Loads and unloads product from automobile, residence and warehouse Managed inbound and outbound shipping,warehousing, and escalated customer service issues,Scheduled routes and managed driver dispatch.
Facilitated smooth operation of all warehouse floor activities Manages and maintains all kiosk parts, merchandising product, and equipment Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners, and managers and employees Performs and completes preventative maintenance and independently troubleshoots and repairs kiosks onsite and remotely.
02/2003 to 03/2006
Field Sales ManagerCompany Name － City, State
Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.
Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned set work.
Perform duties such as moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, restocks and reorders as necessary, follow a plan-o-gram to effectively complete reset and remodel work.
Have a working knowledge of merchandising and retail terminology.
Report and discuss observations and issues with Mandate Senior Area Manager.
Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.
Bachelor of Science: EducationChicago State University － City, State, United StatesEducation Parks and Recreation Organization
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Chicago State University
Job Titles Held:
Specialist, Marketing,Event Specialist
Merchandiser Retail Sales
Field Service Manager
Field Sales Manager
Bachelor of Science : Education
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