specialist logistics fulfillment resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Versatile Logistics & Fulfillment Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 32-year career in Publishing. Known for excellent attention to detail and great work ethic. I have vast experience facilitating and monitoring supply chain operations, particularly with Amazon which represents 30% of my current responsibilities. I'm a critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Skills
Report preparation
Vendor relations skills
Time management
Customer service
Quantitative skills
Improvement plan knowledge
Data entry
Proficient in Microsoft Office Software
Tracking inventory levels and orders
SQL Server
Resolving problems
Documentation skills
Freight transportation
Increasing efficiency and productivity
Workload priorities
Report creation
Inventory tracking
Vendor relations
Inventory replenishment
Websites, Portfolios, Profiles
linkedin.com/in/Jessica-Claire-3025149
Education and Training
: Real Estate Career, Expected in 1986 to Rosemont College - Rosemont, PA, GPA:
High School Diploma: , Expected in 06/1984 to Roxborough High School - Philadelphia, PA, GPA:
Accomplishments
Led company-wide transition from ONIX 2.1 to ONIX 3.0
Managed company's Amazon relationship; including disputes to their numerous price claims, resulting in thousands of dollars being repaid by Amazon
Also, due to my diligence in making sure their data from us was clean, and strictly monitoring their ship windows, we were able to reduce chargebacks by more than $30K in one year.
Streamlined communications and processes between ABC-CLIO and contracted warehouse and POD vendors, resulting in fewer shipping delays and fewer lost shipments.
Regularly distributed updated print and ebook metadata to 30+ distributors and sales platforms in support of sales goals.
Experience
Specialist, Logistics & Fulfillment, 11/2016 to Current Hitachi Data Systems – Norman, OK,
I research, identify, and resolve data issues involving discrepancies in data across systems.
Manage, produce, and cull metadata for ONIX feeds to major distributors for both print and ebooks.
Coordinate our company's “Print on Demand” book program with vendors.
Manage communication to key account contacts for operational and logistical updates, as well as being the point of contact for any issues requiring action and resolution.
Upload monthly ebook and POD sales into order fulfillment system for Amazon and Ingram Book.
Review and approve monthly invoices for our contracted warehouse.
Create bi-weekly metrics for orders in process, Print on demand titles across several POD partners, Amazon, and ebook distribution.
Weekly ebook distribution through Ingram's CoreSource.
Research and dispute price discrepancy chargebacks from Amazon on a weekly basis, which results in 99.9% success in repayment.
Sr. Coordinator, Logistics & Fulfillment, 12/2008 to 11/2016 K. Hovnanian Companies – Edison, NJ,
Strategized plans for improving control systems and structures to improve resource utilization, resulting in improved relationships with key customers including Amazon.
Managed daily functions by leveraging leadership abilities and industry knowledge.
Managed administrative processes and prepared weekly metrics to review with my manager.
Strengthened operational efficiencies by streamlining procedures and documenting workflow.
Participated in high-level bi-weekly meetings to review data integrity issues and find solutions.
Created and distributed ONIX metadata each month to our key accounts.
Sr. Coordinator, National Accounts, 01/1999 to 12/2008 Titlemax, Inc. – Raytown, MO,
Managed recordkeeping, documentation and reporting functions for National Accounts Manager.
Maintained high standards of quality by managing implementation of initiatives and updates.
Managed daily functions by leveraging leadership abilities and industry knowledge.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Delivered key projects on-time and on-budget by effectively managing resources.
Collected and organized documents and supplies.
Managed administrative processes and prepared key reports and documentation.
Inside Sales Account Manager, 01/1996 to 12/1XXX Heinemann Publishing – City, STATE,
Grew quarterly sales reliably with great communication and sales abilities.
Exceeded daily customer call quota by measuring input against goal and holding self accountable.
Maintained detailed account records and contact logs to facilitate sales process.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Set up customer accounts in Global Turnkey with complete information.
Contacted new and existing customers to discuss product and service solutions.
Marketing Assistant, 06/1993 to 12/1995 Heinemann Publishing – City, STATE,
Created new images, marketing copy and graphics to support successful marketing efforts.
Coordinated with vendors to complete projects according to schedule and specifications.
Segmented contacts and coordinated print marketing campaigns to promote products.
Customer Service Representative, 04/1990 to 06/1993 Heinemann Publishing – City, STATE,
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set up and activated customer accounts.
Assessed customer needs and upsold products and services to maximize sales.
Made outbound calls to obtain account information.
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