LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced customer service representative with over 10 years of experience in retail and pharmacy. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • E-commerce
  • Call center operations
  • Microsoft Office
  • Point-of-sale system operation
  • Retail merchandising
  • Payment collection
  • Inventory management
  • Confidentiality and HIPAA
  • Drug storage procedures
  • Medication dispensing
Education
Crest High School Shelby, NC Expected in 05/2004 High School Diploma : - GPA :
Work History
Walgreens - Specialist 1 Centralized Services
Raleigh, NC, 09/2020 - Current
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
New York University - Designated Hitter
New York, NY, 08/2016 - 09/2020
  • Is trained to work all stations in store.
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Contacted insurance companies to resolve claims issues.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Cleaned and disinfected counting trays after preparing medications.
  • Assisted pharmacist in final review of filled prescriptions.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Provided high level of assistance to customers regarding special photo projects.
  • Implemented time-saving methods, which enabled photo lab to run more efficiently.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
Univar Solutions Inc. - Photo Lab Technician
Spartanburg, SC, 04/2014 - 07/2016
  • Calculated and mixed chemicals to develop reels, including developer, stop bath and fixer chemicals.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Provided high level of assistance to customers regarding special photo projects.
  • Handled negative and photo processing, typically exceeding 1000 prints per week
Walgreens - Customer Service Representative
City, STATE, 06/2012 - 08/2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
Additional Information
  • HONOR AWARDS , Champion Of Champion (08/2020 - 08/2020) Walgreens Engagement Award district Winner Champion Of Champion (08/2018 - 08/2018) Walgreens Retail Customer Care Award

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Resume Overview

School Attended

  • Crest High School

Job Titles Held:

  • Specialist 1 Centralized Services
  • Designated Hitter
  • Photo Lab Technician
  • Customer Service Representative

Degrees

  • High School Diploma

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