Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Experienced customer service representative with over 10 years of experience in retail and pharmacy. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
- E-commerce
- Call center operations
- Microsoft Office
- Point-of-sale system operation
- Retail merchandising
- Payment collection
- Inventory management
- Confidentiality and HIPAA
- Drug storage procedures
- Medication dispensing
Education
Crest High School Shelby, NC Expected in 05/2004 ā ā High School Diploma : - :
Work History
Walgreens - Specialist 1 Centralized Services
Raleigh, NC, 09/2020 - Current
Raleigh, NC, 09/2020 - Current
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
New York University - Designated Hitter
New York, NY, 08/2016 - 09/2020
New York, NY, 08/2016 - 09/2020
- Is trained to work all stations in store.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Contacted insurance companies to resolve claims issues.
- Provided friendly customer service at drop-off and pick-up counters.
- Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Cleaned and disinfected counting trays after preparing medications.
- Assisted pharmacist in final review of filled prescriptions.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Provided high level of assistance to customers regarding special photo projects.
- Implemented time-saving methods, which enabled photo lab to run more efficiently.
- Performed opening and closing procedures to keep operations running smoothly.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Univar Solutions Inc. - Photo Lab Technician
Spartanburg, SC, 04/2014 - 07/2016
Spartanburg, SC, 04/2014 - 07/2016
- Calculated and mixed chemicals to develop reels, including developer, stop bath and fixer chemicals.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Provided high level of assistance to customers regarding special photo projects.
- Handled negative and photo processing, typically exceeding 1000 prints per week
Walgreens - Customer Service Representative
City, STATE, 06/2012 - 08/2014
City, STATE, 06/2012 - 08/2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Additional Information
- HONOR AWARDS , Champion Of Champion (08/2020 - 08/2020) Walgreens Engagement Award district Winner Champion Of Champion (08/2018 - 08/2018) Walgreens Retail Customer Care Award
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Resume Overview
School Attended
- Crest High School
Job Titles Held:
- Specialist 1 Centralized Services
- Designated Hitter
- Photo Lab Technician
- Customer Service Representative
Degrees
- High School Diploma
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