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special projects administrator resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am a very enthusiastic motivated and Well-organized Office Management professional with strong leadership and planning abilities developed over a seven-year career. I am motivated to improve operations, maximize efficiency and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. I am also a Recognized Team builder and leader adept at scheduling and on the fly problem solving.

I also have experience in accounting, accounts payable and purchasing, and a proficient compliance officer bringing expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. with a team as a whole.

Well-organized and detail-oriented Compliance Officer, Knowledgeable about overseeing agreements, enforcing policies and optimizing procedures for dynamic requirements. Focused on maintaining consistence, quality and compliance in all areas.

Skills
  • CRM and office management software
  • Conflict management
  • A/P and A/R Payroll and benefits
  • Inventory control
  • Administrative skills
  • Active listening skills
  • Scheduling and calendar management
  • Excellent customer/vendor relations
  • Public relations
  • Detail-oriented
  • Data entry
  • Year-end reporting
  • Vendor account monitoring
  • Payroll liabilities
  • Bill payment
  • Accounts payable
  • Financial planning
  • Trend monitoring
  • Critical thinking
  • Quality controls evaluations/ analysis
  • Social perceptiveness
  • Active learning
  • Data compilation
  • Ability to interpret data
  • Complex problem-solving abilities
Experience
10/2019 to Current Special Projects Administrator Firstservice Residential | Sorrento, FL,

• P-Card- in charge of reconciliation for FMDs p-card, receipts, and IPRs for all monthly p-card charges this includes all reconciliation paperwork for signatures before being submitted to ASD and DFA.
• W-9 Submissions- only authorized employee at FMD to submit new or update W-9s for new vendors or prior existing vendors in the GSD online portal to be updated in share for Purchase orders.
• Internal GSD invoices- FMD contact for all internal (Agency to Agency) invoices for CHS requests for FMD to pay another agency (example state printing for signs etc.) must create CHS request and send it off to ASD for payment.
• Deposit memos- once a check arrives at FMD for leases through assets management such as phone tower leases on state building a deposit memo must be created and authorized by FMD director for payment into the PBRF.
• DDC- keeping track of all FMD employees and signing up employees that are taking the states required Defensive driving course for operating a state vehicle.
• Travel- provide internal travel request form to any FMD employee going on travel, once it is approved will make overnight sleeping arrangements for employee and reconcile periderm and mileage for reimbursement once employee has returned from travel for the ISTE form.
• Utilities- must keep track of all utilities for state buildings under FMD from City of Santa Fe (water, refuse, waste etc.) PNM usage for all state building under FMD. City of Las Vegas( water) Albuquerque Bernalillo water authority (water)
• Contractor’s invoices- in charge of keeping track of all invoicing from Its-quest and ATA for temporary work requested by FMD.
• WEX- reconcile all WEX invoicing for fleet management, gas car wash etc.
• Back up for O&M- helping O&M with invoicing issues or AIM to SHARE interface problems.
• Any needs that Anna Silva, FMD director or Kevin Barela, Capital projects financial Manger request for FMD to be taken care of.

  • Ensured all documents contained required signatures by closely reviewing each document.
  • Ensured all federal and state regulatory requirements were adhered to by performing quality control reviews of documents.
  • Provided support to department by assisting with special assignments and projects.
  • Provided detailed, understandable risk and compliance concepts to management.
  • Pursued continuous learning opportunities regarding latest compliance and procedural changes.
  • Improved operations by working with team members and vendors to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Maintained and revised policy procedures for general operation of compliance program.
05/2013 to Current Front Office Manager Rosewood Hotels & Resorts | San Martin, CA,
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Enhanced business relationships by overseeing effective employee and supervisor training.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Personally addressed and welcomed on average 80+ guests to business per day, improving overall customer service and engagement.
  • Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Backed up all front desk employees and subbed in if there was an absence or someone was away from the office.
  • Rolled out branding strategies with effective training and front-line leadership of daily operations.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the General manager afterwards.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to General manager on a weekly basis.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Handled all ordering and inventory for desk, including 3rd party amenities from local companies.
  • Managed a yearly, monthly, and weekly budget for front desk.
  • Handled all ordering for hotel for office supplies and Letterhead, card stock and envelopes personalized with hotel logo.
  • Handled IT for desk through 3rd party company out of Albuquerque.
  • Managed over 10 employees in 2 departments.
  • Managed both company vehicles, maintenance and regular service.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
  • Tracked both internal and external data export while monitoring for security risks.
  • Enforced safety and regulatory adherence throughout client projects and training programs.
  • Executed successful compliance monitoring and risk assessment programs.
  • Organized initiatives, drafted documentation and enforce compliance with best practices.
  • Coordinated audits of food safety practices and third-party assessments of hotel F&B department.
  • Collected, input and analyzed information to make effective evaluations of company operations.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Provided compliance risk control consultation to committees and leadership.
  • Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
12/2011 to 10/2012 Cashier Wingstop Inc. | Mckinney, TX,
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained flexibility to work varied schedule, including nights and weekends.
  • Greeted incoming customers and provided personable and knowledgeable service.
  • Helped customers find specific products, answering questions and offering advice.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Helped customer locate and select appropriate merchandise throughout store.
Education and Training
Expected in 05/2013 High School Diploma | Santa Fe High School, Santa Fe, NM GPA:
Expected in | Buisness Administration Santa Fe Community College, Santa Fe, NM GPA:

Currently taking credit hours, striving towards an associates degree.

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Resume Overview

School Attended

  • Santa Fe High School
  • Santa Fe Community College

Job Titles Held:

  • Special Projects Administrator
  • Front Office Manager
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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