A dedicated worker, skilled at remaining calm under pressure while keeping the workplace setting light and playful. Works hard to identify and address and solve issues. Positive work ethic, and a history of job longevity making an excellent commodity to the work place.
Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. Worked with special needs adults with traumatic brain injuries, assisting in living situations and emotional support. Certified to administer medications.
Established and communicated clear objectives for all clients, and assisting in accomplishing every day tasks. Wrote and presented documents for Individual plan of clients. Administered medications, recorded on MARS, and kept up to date hourly tracking of individuals. Promoted language development skills through reading and storytelling.Encouraged clients to be understanding of others. assisted in cooking, cleaning, and social aspects.
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions.
Successfully managed the activities of up to five team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Routinely picked children up from school and activities.Upheld all CPR and Wyoming regulated certifications.Offered stimulating curriculum that accommodated all learning styles.
Continuing education in Early Chilhood Education in fall semester 2014
Coursework in Early Childhood Education
Coursework in Child Development
Coursework in Child Abuse Prevention
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